I received an email re some pistle we had bought - it is under a product recall and they said to dispose of for a full refund. I have complied and have been subject to a nasty chain of emails basically implying that I'm a liar...I refuse to be interrogated any further. Perhaps if they employed this tactic with there suppliers they wouldn't need to do product recalls?
It seems the £20 on pistle is more important than reputation.
Never again will I order from this company.
We are contacting you in regards to your purchase of Pizzle Allsorts 1Kg Bag. It has come to our attention that a foreign object was found within one of the pizzle pieces of the same batch. Although this situation is extremely unusual please carefully check any remaining pieces you may have of this treat or alternatively if you'd prefer to dispose of the product we can offer a full refund. To safeguard our customers we have discontinued this product.
10 Cooke Road
South Lowestoft Industrial Estate
Richard: Refund please.
James Wigby: Dear Mr xxxxx Please advise when we can arrange collection.
Richard: We disposed of it. It might be still in the bin if you need?
James Wigby: Dear Mr xxxxx, We have actually now further narrowed the issue down to mixed pizzles dispatched after 15th April being in the same batch as the one with the fault. If the pack in your bin is irretrievable please let us know.
Richard: Yep its gone
James Wigby: Dear Mr xxxxx,
I've just seen that your order was placed in on 6th December 2016 with next-day delivery rather than economy so I'm a bit puzzled as to why the pizzles weren't eaten already?