Years Complete Nutrition System Review

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Roy Ryan •26 days ago Switching Trent from raw to Years has been a game-changer! He’s happier, his coat’s shinier, and he has balanced energy. I no longer worry about safety or nutritional balance—Years takes care of it all. Trent loves the taste, and meal prep is so much easier now—no more raw meat mess! Plus, his poos are firmer and less smelly (a win for both of us). Years is safer, tastier, and makes life simpler. Highly recommend it for a healthier, happier dog! 0 0 • Reply Sign in to reply Years team Roy Ryan •22 days ago Love this, thank you so much for your order and your support - glad Trent is loving Years :-) 0 0 • Reply Sign in to reply

Ashleigh •one month ago Past two orders I have received have had trays filled with white mould growing on the food. I spend over £90 a month on dog food and other products from Years so it’s quite shocking to each month recieve at least a significant proportion of my dogs monthly food to be damaged and inedible. Due to the damage and not fully trusting the company anymore I decided to cancel my subscription. Worried about my dogs health and the quality of the food provided. It’s just something I’m not comfortable feeding my pup anymore as I’ve had too many scares where I’ve nearly given her contaminated food. It’s quite upsetting. 0 0 • Reply Sign in to reply Years team Ashleigh •one month ago Hi Ashleigh I'm so sorry this happened. We've worked really hard on our packaging to try and ensure that our meals are protected during transit, we even moved to a new courier partner because we were not happy with the care that was being taken during transit. I genuinely believe we have created the very best dog food you can buy - the quality is unequalled in my view - but as we don't use preservatives (or any other artificial additives) if the integrity of a tray is compromised, the contents can spoil. We have an extremely thorough series of Quality Assurance processes to make sure each tray leaves us in pristine condition with an air-tight seal, alas a (very) small number can get damaged during transit, handling or storage. This isn't unique to Years of course, but we take the issue extremely seriously - which is one of the reasons why we include a letter in each delivery advising a check of the trays and seal to make sure everything has arrived in the same condition that it left us. I'm deeply sorry that wasn't the case with your orders. I hope I can discuss how I can make it up to you. Geoff 0 0 • Reply Sign in to reply Maggie Austin Ashleigh •one month ago Bear in mind, if any of the batch is contaminated with mould, the others likely are too, you just cant see it yet. By the time you see it, that's just the tip of the iceburg. 0 0 • Reply Sign in to reply Years team Maggie Austin •27 days ago Hi Maggie, It isn't a batch issue but a damage in transit issue, we are working hard with packaging and courier to fix these issues. 0 0 • Reply Sign in to reply

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JetJet •one month ago Switched my toy poodle, Jet, to Years from Butternut Box purely to free up some freezer space. He enjoyed the recipes and, contrary to some of the comments here, I found their communication to be excellent. However, the food has totally ruined his teeth. I brush every day, give dental treats and use the Years plaque guard but even so, the build up from Years has been impossible to keep on top of. Whilst the quinoa has lots of health benefits, I think that perhaps it’s not suitable for small dogs with little gaps in their teeth. Ultimately, I took my dog to his teeth cleaning lady and she advised that I take him off ASAP because he’s now got inflamed gums. I’m going to have to take him to the vet tomorrow. I know the food is to blame because my friend made the switch for her Maltese puppy at the same time has me. He had always had perfect pearly whites but has developed similar build up and bad breath since moving to Years. Such a shame as I love the nutritional value and the convenience but the texture is now causing other health issues that can’t be ignored. I’d be curious to know if any other small dog owners have noticed similar because Years told me it’s the first time they’d had feedback about the impact on dental health. 0 0 • Reply Sign in to reply Maggie Austin JetJet •one month ago Likely the lack of bones but lots of 'bity' ingredients. Raw bones are by far the best natural toothbrush for dogs. 0 0 • Reply Sign in to reply Years team Maggie Austin •27 days ago Agree with the raw bones point Maggie :-) 0 0 • Reply Sign in to reply Years team JetJet •27 days ago It is the first time we have had this feedback, but we still take it very seriously - can you email me directly darren@years.com and I will send you some Plaque Guard to try alongside the meals? :-) 0 0 • Reply Sign in to reply

Sirius •one month ago As a behaviourist, I ordered three flavours of Years for my GSD to last him a few weeks initially. To start off with he was interested in it, but unfortunately it gave him quite bad diarrhoea. I stopped feeding it, resumed my home cooked meals and once the diarrhoea was over I resumed Years after a few days. Diarrhoea again. I do think it's a good food, I like the idea of it and might try it again for another dog, but I have to say that the amount of red peppers in every meal put off a couple of other clients' dogs I know. At the moment, I would say try it, but make sure your dog can tolerate it before ordering a larger quantity. 0 0 • Reply Sign in to reply Years team Sirius •one month ago Hi Sirius Sorry to hear your dog had diarrhoea :white_frowning_face: We always recommend a gentle, phased transition to a new diet to reduce the risk of upsets. We find that a period of 7 days of gradual transitioning is enough for most dogs, but some can need longer. I'd recommend trying again but at a slower pace - only introducing a small quantity of the new diet in the first few days. Give our Customer Support team a shout if you need more help/advice :+1: Thank you for the feedback about the red peppers. We've worked really hard on the recipes (in conjunction with vet nutritionists) to perfect the formulation for each one, and we chose Red Peppers because they are packed with beneficial vitamins, minerals and antioxidants, they're also a great source of fibre. It's worth knowing that the pepper content does vary between recipes - the Pork Shoulder Sage & Apple Stew and the Salmon & Pollock Cauliflower Bake have the lowest ratio at 6% and 4% respectively Hope that's useful! Geoff 0 0 • Reply Sign in to reply

BP •one month ago My boy has been on this food for just under a year and I wish we had found it sooner! His stools are now perfect, he has never looked better and even the vets have commented how great his body condition is! He is full of energy and always gets super excited for his meals. In the 4 years I’ve owned my boy this has been the best decision we’ve made for him! 1 0 • Reply Sign in to reply Years team BP •one month ago Hi there! That's great news! Thanks you for sharing. This is why we do what we do :) Geoff 0 0 • Reply Sign in to reply

B T •3 months ago There's too few calories in this food ultimately, especially for the cost. 0 0 • Reply Sign in to reply Years team B T •3 months ago Hi there I'm very interested in understanding why you would think that. We work out your dog's individual calorie requirements based on their age, weight, condition, lifestyle etc. so every Years nutrition plan contains the optimum daily calorie requirement for each individual dog. All our recipes have been carefully formulated by our nutrition team in conjunction with qualified vets and nutritionists to ensure they are complete and balanced, and comply fully with FEDIAF's nutrient recommendations. There's reason why Years meals are the top scoring Fresh food on this site! I'd love to find out a bit more about why you feel there's too few calories - could you please email yap@years.com and say it FAO Geoff. Thanks very much 🙂 Geoff 0 0 • Reply Sign in to reply Maggie Austin Years team •one month ago That's actually not true. It isn't the top scoring 'fresh food' on the site... I guess depending on your definition of 'fresh'. 0 0 • Reply Sign in to reply Years team Maggie Austin •22 days ago We are the top scoring fresh dog food on the site :-) 0 0 • Reply Sign in to reply Janlin Maggie Austin •10 days ago It does come out as the top scoring fresh food alongside Different dog. 0 0 • Reply Sign in to reply

Joshua Greene •3 months ago My border collie loved the food and Geoff was incredibly helpful with resolving an issue I had with the order. 0 0 • Reply Sign in to reply Years team Joshua Greene •3 months ago Thanks Joshua.Glad I was able to help 🙂 Geoff 0 0 • Reply Sign in to reply

KarenP •3 months ago I have four small dogs and ordered the Years trial. They were initially keen on the food (except the fishy one) but as soon as I’d spent £300 on a proper order, they refused to eat it. Everyday, the food went down the toilet uneaten. The company advised warming it up to tempt them which i did to no avail. When I had ten large trays left, i asked Years if I could return those for a refund and they offered £47 which I accepted. I think the food looks amazing - mostly quinoa and peppers but the dogs weren’t interested, even when I gave them nothing else and they were hungry. Bad points - apart from its lacking palatability for my dogs, the packaging is awful. Each large and small tray is divided into little sections which have to be scraped out and lots of food is wasted plus it’s difficult to get it into the bowl without it pouring juice everywhere. Years say this is to facilitate the cooking process. So much plastic waste is not good. Additionally, as many others have said, their customer service is great when/if you can get hold of them. They clearly need to invest in more customer service staff and have a phone number for customers to be able to actually speak to the company they’re spending so much money with. Lastly, they have a Facebook page. Anyone, posting that they have a problem with the food is promptly pounced on by a narcissistic admin who puts the blame firmly at the owner’s feet, debases the owner’s methods and then cries victim when she is called out. Nobody stops her. This is a poor excuse of a FB page and she should be kicked out because she only serves to denigrate and dirty the Years brand. For these reasons, I wont be returning to or recommending Years. 0 0 • Reply Sign in to reply Maggie Austin KarenP •one month ago Interesting how other comments have had replies, but this hasn't. 0 0 • Reply Sign in to reply Years team Maggie Austin •22 days ago Replied now, thanks for pointing it out - was missed :-) 0 0 • Reply Sign in to reply Years team KarenP •22 days ago Hi Karen, Some great feedback here and this is our first full year of offering Years to dogs, so we are listening and making changes. To answer your points: - Packaging is unique, it allows us to gently cook the product with steam, very quickly, retaining more nutrition BUT totally agree that the downside is that you have different sections to get the food out of. Many of our Years customers give their dog the "empty" tray at the end, "Tray Day" and let the dog go to work and any bits which are stuck. However not ideal, agree, and working on it. In terms of plastic, it is much less plastic than separate trays and it is fully recyclable but agree with your point. Very shortly we will be allowing customers to return them to us and ALL our meals will also be cooked using solar/renewable energy. The ADMIN you reference, we have had conversations with, and agree it should be a friendly environment. Again thank you so much for your feedback and I would like to keep you up to date personally - could you email me darren@years.com so I can do so? With improvements we make, and then I will send you some free product to try at this point :-) 0 0 • Reply Sign in to reply

Rachel Bentham •3 months ago When my Gracie passed away suddenly my next order had just gone through I emailed and messaged just to make sure this wasn’t overlooked and I very shortly had a reply saying how sorry they were and the full amount was refunded. Thank you 0 0 • Reply Sign in to reply Years team Rachel Bentham •3 months ago Hi Rachel. The team were very sorry to hear about Gracie. We're all thinking of you. Thank you for letting us be a small part of her life. Geoff 0 0 • Reply Sign in to reply

S Mack •3 months ago Been feeding my 7 dogs this for only 4 months and 3 have already turned their nose up to it. None really liked the fish recipe which only leaves 4 varieties so is getting rather repetitive for them. All are really oily and seem to be loaded with what looks like quinoa. The 'super food' additive also puts them off when added - don't know why this can't be added when cooking. I've got a ton of this going to waste. I think i'll be looking medium term to return to Different Dog - more recipes, less packaging waste, first rate customer service, a great website and essentially a contact telephone number. It may be great food on paper but if they won't eat it, utterly pointless. The lack of variety, a dreadful website with no contact number are deal breakers and, as many comments show, impact customer retention. It seems 'Geoff' is the sole customer service contact and he is run off his feet. He said he would reach out to me via email a few weeks ago but nothing. Not an issue as such, as there is nothing he can do to change the situation. 0 0 • Reply Sign in to reply Years team S Mack •3 months ago Hi Steven - Geoff here! Really sorry to read this ☹️ It's very unusual for a dog to turn their nose up to a bowl of Years but every dog is different! The Salmon and Pollock recipe is one of my dog's (Ian's) favourites! I accept things aren't perfect for you and I appreciate the feedback. Let me try and address each of your points: The meals appear to have more oil content at this time of year, (a lot of dogs tend to prefer it!). It's all to do with the temperature. As our meals are not frozen or refrigerated, the ambient temperature at which they are stored affects the viscosity of the fats and oils. The warmer the temperature the more liquid the oils, the lower the temperature the more of the fat/oil content is crystalised. So during the summer months our meals may appear more liquid, during the winter they'll appear more solid. But the recipe doesn't change and it's the same Years goodness all year round! Re: the superfood supplement, some of the blends do have some strong aromas and flavours, but they are packed full of beneficial ingredients, so they're definitely worth persevering with. You don't get these breed-specific ingredients from another brand without paying extra! If your dogs are put off their meals by adding the supplement, I recommend storing the pots in the fridge as this can dull the aromas/flavours. We have a few other ideas on this so I'll send them on separately. We don't add the supplements during cooking because they are all breed-specific, each blend is aimed at the health conditions that each breed is susceptible to. We aim to create each meal plan to meet each dog's needs. If you have a ton left over, rather than letting it go to waste I would recommend donating it to a doggy pal or even a local rescue centre - although the blends are breed-specific, the ingredients are all natural and every blend will be beneficial to any dog (unless they have an allergy to one of the ingredients of course!). I'm sorry you're still not a fan of the website ☹️. If I remember correctly from our last conversation, it's more to do with your request to order a specific amount of food, rather than following our recommended plans. The website works perfectly if you go with one of the plans! It's an area that we are continually working on though - we've improved the level of flexibility within each plan a few times recently. Re: recipe choice - the chef team are working on a number of different recipes: Lamb, duck, and venison are all in the running, and they're even exploring an insect-protein option. It's not an easy or quick thing to do though - we won't just add a new protein to an existing recipe. Each recipe is a careful created blend of proteins, veggies, fruits, seeds, botanicals etc. with the right balance of nutrition. And we won't launch a new recipe until we know it's perfect! Packaging waste is a definite focus area of ours. Our priority in recent months has been protecting the trays during transit, so this is where we have invested a lot of time and effort, and it has resulted in more recycled card and paper than we would like. It was necessary though - because our meals are cooked fresh with no preservatives, it's essential each tray arrives intact with no breaches to the tray or seal. All the material (with the exception of the film seals) are 100% recyclable, the paper and card is recycled and the trays are now made from 30% recycled material. I acknowledge that we don't have a contact number yet, but we will always call you if you need us to- and we have added Live Chat and WhatsApp to our contact channels recently. During the day we answer Live Chats within 2 minutes (often even less), and the team work late most nights and right through the weekend to answer any queries as quick as poss. I think I also gave you my personal mobile number just in case! I'm not the sole contact but I head the team so I tend to deal with any escalations - and I respond to messages here! I've got a small but extremely dedicated team, I hand-picked each of them myself to make sure we have a team that cares about what we're trying to do, and cares about our customers and their dogs. Our mission at Years is to help every dog live a longer, healthier, happier life - this starts with the best dog food in the world, but it extends to having a team of dedicated dog lovers available all day, every day to help all dog owners - not just Years customers! I'm sorry you didn't get my recent e-mail - I know you've had issues with emails not arriving so I sent it from my own email account rather than the customer support account. I'll try again today. I'd really love you to stay with Years Steven, so if there's anything more I can do for you please, please let me know. Geoff 0 0 • Reply Sign in to reply

AoifeOL •4 months ago Hi, I'm wondering if anyone knows if the nutritional rating is mostly due to the supplements? There is clear evidence that supplements don't work for humans so I'd be highly doubtful that they work for dogs. Really interested in whether anyone knows how to parse out the supplements from the rating above and what the rating would be without them? Thanks a million! 0 0 • Reply Sign in to reply Years team AoifeOL •22 days ago The meals are 100% complete without the Breed Health+ Supplement. We provide the Supplement separately because probiotics are most effective this way, as are the other ingredients. The rating with or without the Breed Health+ supplement would be the same or higher. 0 0 • Reply Sign in to reply

Bella2020 •4 months ago My 4 year old cocker spaniel is really enjoying the years food, but shes been raw fed since a pup. Ive found her toilet isnt quite the same since changing over. Can i do some meals years and some meals raw and see if this is the right balance? 0 0 • Reply Sign in to reply Years team Bella2020 •4 months ago Hi there. Yes you can. If you haven't already, please reach out to our Customer Support team and they'll be delighted to help with your transition. Here's an article from our Help Centre that explains all the ways you can get in touch https://help.years.com/en-GB/how-do-i-get-in-touch-374172 Or just visit years.com and click on the message icon at the bottom left of the home page. Geoff 0 0 • Reply Sign in to reply

swillson •4 months ago I don’t want to intentionally damage your company, but I have to agree with the comment below. Your communication is a joke. I have been trying to place an order now for 4 of my dogs for almost a week, and based on your pricing, this is not a low value order. I go days without a reply on Whats App, then lots of apologies and then silence. You then email me to say that you’re sorry that I haven’t placed an order and then don’t follow my reply up with any intent. The last communication from you was yesterday at 8:19, I replied at 9:06 and then nothing from you since. You can’t be serious about new customers, you’re obviously making too much money already to care. You can’t provide a contact number and you aren't prepared to put a name to your Whats App messages, which is both strange and unprofessional. I have now decided to place my order somewhere else, I am very disappointed with you, you can’t run a business with this level of communication and treatment of customers and hope to survive long term! 0 2 • Reply Sign in to reply Years team swillson •4 months ago I'm so sorry to read this :( We pride ourselves on our customer service so it's devastating to know we haven't responded as quickly as we should. I'm just back from holiday this week which is why I haven't responded to this post as quickly as I would do normally. To go days without a reply to WhatsApp is not acceptable - I know things were busy last week while I was on holiday and our response time was higher than normal, but the team were responding within a few hours, even at the weekend. Things are back to normal this week and our average response time is less than 2 hours (and even less during business hours) - and on Live Chat it's less than 3 minutes! I would really like to try and make it up to you and show you how our customer service should be! Can I ask you to contact us again and ask for Geoff and I will personally follow up! Geoff 0 0 • Reply Sign in to reply

Jes741 •5 months ago My dog loves this food. But I am having real issues with the company making mistakes and not responding to contact!!! I had a delivery on the 2nd of July and then I get an email and another charge stating there will another delivery on the 4th!!! I’m not made of money and I will refuse delivery and expect a full refund. Who knows a company with no contact number!!!! 0 0 • Reply Sign in to reply Years team Jes741 •5 months ago Hi there I'm so sorry about this! Sorry for the mistakes, and sorry you haven't had a response. We currently have an average response time of around and hour and 20 mins across all contact channels - but for Live Chat we usually respond in less than 2 minutes! - and we will always call you back if you need us to. We always respond to every message we get but email is probably the least reliable of the contact channels we use because it can get intercepted by spam filters etc but Live Chat and WhatsApp never fail! Can I ask that you give the team a shout via the Chat or the WhatsApp buttons on the website and we'll get back to you right away. Alternatively if you reply to this message with an order number I'll call you myself! Geoff 0 0 • Reply Sign in to reply Jes741 Years team •5 months ago I sent a contact me form before 13.00 and did not have a reply at 18.00. I also Sent you a facebook messenger at 14.30 with no reply. You are only replying now because I have contacted your CEO on LinkedIn!!! I should not have to contact you again for you to contact me in the morning, you have all my contact information and I have been a loyal customer for months. 0 0 • Reply Sign in to reply Years team Jes741 •5 months ago Hi :-) You are correct, if you are the customer that contacted us on LINKEDIN then yes we do have your info and the team will be in touch this morning to sort out the mistake. The request was made on AADF for your info because until your last message, we wasn't sure from your username your customer information - that was all. Regardless of contacting me or not, I promise the team would have resolved for you, that is what they do :-) We are not perfect, still learning, so thank you for your patience and sorry again. Darren 0 0 • Reply Sign in to reply Charlotte Delcore Years team •3 months ago I just wanted to say to all the potential YEARS customers that might see this spat, I am a former customer services director and YEARS have been outstanding in my experience. I was using YEARS last year for my fussy then puppy, Bichon frise. I was constantly emailing and felt I was in the end a pain because I couldn't get the balance right. I was helped through step by step by the customer service team. My girl wasn't eating any flavour and I was at my wits end which is when I received a call from a very knowledgeable and kind lady who told me what to do with fussy dogs. Some of my emails were responded to the same day. Fast forward to today and YEARS has grown in popularity as has their customer base and we must keep in mind this is a small UK company that has grown pretty quickly. No one is perfect and they're clearly trying to keep up with the demand. Going onto LinkedIn or any other social media platform over such trivial things is quite frankly outrageous. Especially as this isn't a rogue set up like Uber eats where they don't care about their customers. Years are the leaders in the market as far as I'm concerned, based on their food, customer service and all round experience for both dog and customer. Their labels are clearly marked with what's in their food. I can understand people getting heated about Royal Canin or Chappie but these guys are trying super hard. Look at the responses to customers on this feed alone. No other brand has gone out to their way to this extreme. Unfortunately my bichon Lulu is settled on Country Hunter as it was all she would eat but I often think that one day I will go back to years simply based off the fact that their food is high end and their customer service is second to none. Maybe I'll introduce it again when the new flavours come back in. Lottie & Lulu 0 0 • Reply Sign in to reply Maggie Austin Charlotte Delcore •one month ago You dont really get to dictate what others determine is a good experience or not. You have not had any problems, great. That doesn't mean that others haven't. 0 0 • Reply Sign in to reply

Andy C •5 months ago Hi, my dog has bilious vomiting syndrome, so has to have 4 smaller meals over the course of a day. Are the standard packs set up so that a daily portion is in one pack, so that it would be easy to split that into 4 smaller meals? Also, I've seen some photos on your site and I'm not certain how many packs roughly you would receive for 2 weeks or 4 weeks, as I'm concerned about storage space. Thanks 0 0 • Reply Sign in to reply Years team Andy C •5 months ago Hi Andy. Thanks for considering Years as your dog food of choice! At Years we create a personalised meal plan that's tailored to your dog's specific requirements so we have a range of different pack sizes, and packs per order. To understand how many packs you would receive, and how many meals would be in each pack it's best if you have a chat with our Customer Support team - if you give them some info about your dog they'll be able to tell you what their plan would look like. You can get in touch with the team via chat or WhatsApp on our site at years.com - or you can email us via yap@years,com We know that storage space can be an issue which is why we worked hard to cerate a cooking process that means our meals can be stored in the cupboard for up to 3 months - no need for freezing or refrigerating - and we have a range of different subscription timescales: 2 and 4 weeks for all dogs plus 1 week for larger dogs and 8 weeks for smaller dogs. Hope that helps. Geoff 0 0 • Reply Sign in to reply

Kate T •5 months ago Does your food cater for dogs with renal disease, our 6 year old vizsla only has one kidney and the food is either really expensive or just slop thanks 0 0 • Reply Sign in to reply Years team Kate T •5 months ago Hi there Kate. I totally understand you not wanting to feed your dog the processed slop! We don't yet provide diets for specific medical conditions. Our recipes have moderate levels of protein and have added minerals so may not be suitable for your pup. If you contact our customer support team via our website we'll be able to put you in touch with our vet who will be able to provide more detailed clinical advice. He's a specialist in small animal nutrition so it's definitely worth a discussion. All the details of our recipes (including protein and mineral contents) are on the website so you could also share those with your own vet for their advice. Just select the "Our Meals" link from the links across the top of the home page, scroll down to one of the recipes and then select "Find out more" for the detailed ingredients and ratios. Geoff 0 0 • Reply Sign in to reply

denise lee •5 months ago How can you say this food is grain free when it has quinoa in it. This is classed as a grain 0 0 • Reply Sign in to reply Years team denise lee •5 months ago Hi Denise. Great question! Quinoa isn't actually a grain, it's a seed, from the pseudo-cereal group. Grains come from the grass family (Poaceae or Gramineae). Examples include wheat, rice, barley, and oats. Pseudo-cereals are seeds from non-grass plants that are used similarly to cereals in cooking. Examples include quinoa, amaranth, and buckwheat. Quinoa is a brilliant addition to a dog's diet: It's a complete protein, meaning it contains all ten essential amino acids that dogs require in their diet. It's also a source of fibre, vitamins, and minerals, including iron, magnesium, and zinc! 0 0 • Reply Sign in to reply

BellaBoo •6 months ago Hi, are you able to opt out of certain ingredients or request a higher meat value and less carbs ? can you add extra taurine powder bought separately along with anitfort ? thankyou 0 0 • Reply Sign in to reply Years team BellaBoo •6 months ago Hi Bellaboo We can definitely discuss different ingredients and give advice on supplements - if you contact our Customer Support team they'll be happy to talk it through with you. Here's an article from our Help Centre with the ways to get in touch https://help.years.com/en-GB/how-do-i-get-in-touch-374172 Geoff 0 0 • Reply Sign in to reply

Dave H •6 months ago The start of Day Two of trying to get into my account on the Years website, let's see how things go. There is no doubt the Years dog food is wonderful, it is just a shame their customer service and website is not up to the same standard. Anyone else had problems communicating with this company? With my dog's food running out and the uncertainty about delivery, I am now having to decide what food I am going to transition my spaniel to. 0 0 • Reply Sign in to reply Dave H Dave H •6 months ago Update - finally got into my account at the end of the Day Two. Managed to get a response through What's App. Evidently related to a problem which they had told me was sorted in March! However, signing on still wasn't straight forward so regrettably I have decided to cancel my subscription and move on. 0 0 • Reply Sign in to reply Years team Dave H •6 months ago Hi Dave I'm so sorry to read this! There are multiple ways to contact our Customer Support team - for a quick response Live Chat via the website is probably the best option - the response time is around 2 mins during business hours. Signing on to your account should be really straightforward - it's just your email address and your password then 1 click! I hate the thought of your dog missing out on the benefits of a Years wholefoods diet because you have had issues with your account - whatever the issue is we can get it sorted! Could you please get back in touch via Live Chat (Or WhatsApp outside of business hours) so we can make it up to you! Geoff 0 0 • Reply Sign in to reply Jes741 Years team •5 months ago No it really isn’t 0 0 • Reply Sign in to reply

MsJtG •6 months ago Just gave took them up on the 7 day trial from £3 - turned into a £7.50 trial for 4.5 days. Arrived without indication as to how much we should feed the dogs. We 'round and 'round with "help" systems, and then cancelling was a 4 part, Amazon style - cancel choice in small script - process. Inefficient and manipulative so despite the possible usefulness of vaccuum-packed, I cancelled in 4 different ways 0 0 • Reply Sign in to reply Years team MsJtG •6 months ago Thank you so much for your feedback :-) It really is appreciated, we are relatively new so still learning every day. In terms of your points: - Our trial says from £3, and it is based on the size of your dog, because everything is tailored. It is a 7 day transition trial which means you gradually introduce the meals to your dog. This is detailed on the trial page, but I am sorry if you don't think this was clear enough. In terms of the cancel process, you login to your account, click cancel, and it asks if you want to delay or cancel, select cancel and it is done. Obviously we failed to make you happy - sorry! Could you email me directly, one of the Founders, darren@years.com and let's see if we can start again and get it right for you. 0 0 • Reply Sign in to reply

Daniel •6 months ago my dog has a intolerance to Yeast, he's currently on Butternut Box which contains Brewers Yeast, does this food contain Brewers Yeast? as Im thinking of moving him onto this food. 0 0 • Reply Sign in to reply Years team Daniel •6 months ago Hi Daniel None of our recipes contains brewers yeast. Our superfood supplement blends do contain a 7% concentration of Beta Glucans (Prebiotic): This is a type of prebiotic that can help support a healthy gut microbiome in dogs and is derived from Brewer's Yeast. If you give our Customer Support team a shout via our website they can connect you with our in-house vet - he specialises in small animal nutrition so will be able to discuss in a lot more detail. Hope that helps! Geoff 0 0 • Reply Sign in to reply

Katherine •6 months ago I am trying to work out if this food is cheaper than Butternut Box but it will only allow me to put in two dogs and I have more then two. 0 0 • Reply Sign in to reply Years team Katherine •6 months ago Hi Katherine At the moment you can only add 2 dogs in one go, and then add your others after you've placed an order - it's a temporary limitation on the website. But I can get a quote for you for all your dogs if you email us at yap@years.com, or use the Chat or WhatsApp buttons on the website to get straight through to the team. They'll be delighted to help with a price quote and any other questions! Geoff 0 0 • Reply Sign in to reply

Chelsea •6 months ago I’ve ordered a trial pack and have a few questions, I did do an enquiry form online but thought I might get a response on here. I used to raw feed my dog and unfortunately this led to ear issues that went on for months and I’ve only just got his ear settled and clear and I’m worried that changing food will set it off again. Are there any ingredients such as root veg etc that will cause yeast issues? Also I was reading up that you shouldn’t feed quinoa every day as it can cause digestive issues and stomach upset, there’s quinoa in every meal is that right? 0 0 • Reply Sign in to reply Years team Chelsea •6 months ago Hi Chelsea Geoff here from the Years team. Great questions! We do try to stay up to date with questions on here, but to guarantee a quick response it's always better to reach out to our Customer Support team. Here's an article from our Help Centre that talks about how to get in touch: https://www.years.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-do-i-get-in-touch-374172 Each of our recipes were created in conjunction with our vet nutritionist and we carefully selected and tested each of the ingredients. You can get a full breakdown of all the ingredients for each recipe on our website: https://www.years.com/pages/meals-page We use sweet potato and carrot in our meals. Both are a good source of fibre and antioxidants. Carrot is a source of vitamins A, B6 and K1, and folate, and minerals potassium calcium, iron. Sweet potato is a source of A C and B vitamins and magnesium, iron, potassium, calcium, zinc, thiamine and phosphorus. Quinoa is in all our recipes (at around 6%) because it's a brilliant alternative to grains. One of the reasons we chose quinoa is because it's easy for dogs to digest, making it a good choice for dogs with sensitive stomachs or digestive issues. As well as being a complete protein - it contains all 10 canine essential amino acids - quinoa is rich in vitamins B6, B9 and E and is good source of manganese, copper, phosphorus and magnesium. It's also a source of fibre, antioxidants and polyphenols. I hope that gives a bit of background into why we chose these ingredients, but we also have our own in house vet who specialises in small animal nutrition, so if you want to discuss things in more detail just let us know and we can connect you. ☺️ 0 0 • Reply Sign in to reply

Mclougb6 •7 months ago Do they have options suitable for a dog with a history of pancreatitis? Looking for a long-term alternative to Butternut box low fat options as we've recently had difficulty with their food 0 0 • Reply Sign in to reply Years team Mclougb6 •7 months ago Hi there. Geoff from the Years team here! At the mo we don't have a specific low fat option for conditions such pancreatitis - but it's in our future plans. You can see the details of our recipes here ➡️https://www.years.com/pages/meals-page All our meals are minimally-processed wholefoods with no artificial additives, so they're a great option option for a number of health conditions. If you give our Customer Support team a shout via the website, one of our experts will be able to discuss in a bit more detail - and we can always connect you with our in-house vet for more detailed clinical advice. He's a specialist in small animal nutrition so he's a super-expert! 0 0 • Reply Sign in to reply

Loui22 •7 months ago This food is fantastic but the website, ordering and customer service is extremely problematic. I tried ordering the 7 day trial for my two Boston Terrier dogs via this site but it didn't work, so I placed an order anyway. The website is complex and when creating the order and trying to adjust the recipe selection and quantity it puts you through the whole process of confirming the delivery date again. I then received two tracking numbers for delivery, which I thought was a bit strange. I tried to find a telephone number to speak to someone about this, as going onto their site didn't show a duplicate order. They don't have a telephone number and they completely ignore requests to speak to someone. As a small business owner myself and also as a customer, I think some problems just need to be solved in person, in direct conversation, and it comes across as arrogant when companies refuse to speak to you. Even BT, Virgin and other companies with appalling track records for customer service will speak to someone...eventually. I did eventually receive an email reply and they informed me that it was normal to have two tracking numbers, one for each dog. This again seemed very odd, if not wasteful. Two deliveries did turn up, one with the order that I actually placed for 12 packs of food and another with 12 packs of food that comprised 8 pork, 2 turkey, 1 salmon and 1 beef. I tried to speak to someone again but they will not speak to you. I did get a quicker email reply this time and I explained that I didn't want the extra order (they had also billed me for both) as I would never feed pork as the main protein to my dogs and I didn't have room to store it. They had offered to let me keep it. I had to spend the best part of an afternoon going backwards and forward by email, trying to find telephone numbers, trying the chat function on the website and then packaging and labelling the return box. I was working from home and am a consultant that charges hourly. This cost me almost half a day in lost income. I thought, new company, give them some leeway. After a couple of weeks I was able to calculate the exact amount my dogs need. They are both very fit, very high energy and a perfect weight. They need 10 packs each. I went back on to the website to adjust 12 packs to 10 packs per dog, thinking I would just adjust the amount of packs but had to adjust their weight. So I adjusted their weight by the minimum amount possible on their website and it reduced the packs to 8. I tried this several times but it would only switch between either 12 or 8 packs every 4 weeks. This left me having to log on every month to calculate how far I would need to move the delivery back by, but I dreaded the thought of having to deal with another duplicate delivery and losing another half day of earnings (which would make this the most expensive dog food on earth). The alternative was to risk running out of food at 8 packs, which is obviously not feasible. I emailed to request that they please amend my order to 10 packs per dog every 4 weeks and also telephone me. I got the following response by email, a day and a half later: I'm sorry we couldn't get to you earlier. Based on the daily food required which is 330g/day serving for both L and B. We provide 8 packs for the 4 week plan. I'm very sorry as we do not provide 10 packs per dog or flexibility to order the number of required packs. Our plans are designed to send out orders based on the calculated daily servings. I'll surely take this feedback to my team and we will try our best to provide this flexibility with orders in the future. But currently we can't provide you this flexibility. I have reluctantly cancelled my account. When somebody wants you to sell them 20 packs of your product every 4 weeks, why wouldn't you?! 0 0 • Reply Sign in to reply Years team Loui22 •7 months ago Hi Loui Geoff here. This is really helpful feedback thank you. As you say, we are a new company and we're learning all the time, and your experience is definitely one we can learn from. It's great to hear you think the food is fantastic! I'm really disappointed to learn that you didn't get a call back when you asked - I'll take this back to the team to understand why. That's just not good enough! I'm sorry you found the ordering difficult - we've tried to take all the hard work out of portioning so all you have to do is give us your dog's info and we do the rest, we work everything out so you don't have to. In your case you've done it the other way round - working out the portion sizes you need and then trying to make our system fit. Unfortunately that's the opposite of what we designed it to do! As you know I called you yesterday (before I saw this message) I've been looking into how we can meet your request for 10 packs per dog every 4 weeks and I believe I have a solution. I'm so glad you have decided to restart your account with us - I'm confident we can make things work for you, and that everything will go much more smoothly from now on. And you'll get a call back whenever you need one! 0 0 • Reply Sign in to reply

Giorgos Kosmopoulos •7 months ago I am new to Years after trying Butternut and other options. My young Whippet is slightly underweight and can be fussy with his food occasionaly. So far he loves the food and eats with pleasure while the meals seem of good quality which is important. A couple of recipes took a few days to settle which is not unusual (and pork never did settle with him). I doubt that the food is as personilised as it's made out to be (''Your dogs Complete Nutrition System is formulated by our Board Certified Veterinary Nutritionist '') as different dog breeds I know receive the same recipies and even the same superfood. It's more of an algorithn determining which recipe will be delivered and in what quantity. For the latter I have to say that, in my case at least, the suggested intake was inadequate to say the least. It was easy to increase the portions online and I do add some kibble which is fine but the the price went up accordingly so it ended up being more expensive than I thought initially. The packaging system is good and handy and customer service were very prompt the one time I reached out so all things considered and despite the increased budget required I decided to stay with Years for the time being. 0 0 • Reply Sign in to reply Years team Giorgos Kosmopoulos •7 months ago Hi Giorgios This is really useful feedback, thank you! I'm so glad your young and fussy whippet is loving his Years food. A word about the personalisation: Each breed has different needs and can be more prone to different ailments and health conditions, so each superfood supplement blend is full of ingredients aimed at the issues each breed is more likely to encounter in their life. We also tailor according to age: puppies, adults and seniors have different needs from their diet. We then personalise the portion sizes according to things like weight, activity levels, body condition, neutered status etc. aimed at giving every individual dog the portion size that's optimum for their personal needs. It's good to hear the customer team responded promptly - they are here for you everyday so please give them a shout if you have any other queries. I'm so happy you have decided to stay with Years - I hope you see the benefit in his condition and wellbeing - that's why we do what we do! Geoff 0 0 • Reply Sign in to reply

S Mack •7 months ago Mixed feelings at the moment. Firstly the most important thing is the food. This is without doubt great quality and my boy loves it. There are only 5 recipes which is restrictive but i'm hoping this will expand. The ability to keep it in the cupboard is excellent. The web site however is incredibly frustrating. The feeding guides are pointless/comical and create the need to tweak your orders. Next issue - this tweaking is a nightmare as there is no way to simply adjust how many portions you need. It is set by the dog profile. You have to keep adjusting the weight of your dog. I found it 'easier' to keep deleting your dog profile and start again (and again). I came so close to just scrapping the subscription but the food is great. Comms are still patching at best. I have 6 other dogs but he thought of setting them up on there fills me with dread and i'll need a week off work. They are a new company so [hopefully] these web niggles and feedback offered will get the tech side sorted as this dog food deserves to be a huge success. 0 0 • Reply Sign in to reply Gstar S Mack •7 months ago Hi ,im new to Years but i did manage to change the amount /portion size by going into my account and clicking on ( i think) meal plan .I had to do this because of the problem i have posted about which is that Years calorie recommendation for my lab seems very low (842 cal /day ),having read more posts i see others found the same . 0 0 • Reply Sign in to reply Years team S Mack •7 months ago Hi there, Sorry you have found things frustrating - that's definitely not what we want! It should be simple to adjust the portions - you don't need to tweak your dog's details (although keeping their details up to date is advised), just log into your account and select Change daily serving. It's then just a couple of clicks to choose a new size and lock it in for future orders. I hate the thought of the prospect of adding your other dogs filling you with dread! That won't do. One of the team can definitely help with that - they'll even add your dogs for you if necessary. Please give us a shout - see this article in our Help Centre for how to get in touch so we can ease the dread! https://www.years.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-do-i-get-in-touch-374172 0 1 • Reply Sign in to reply Jojo1 S Mack •7 months ago You can change the amount so you don’t need to delete and start again. It gives the option to change the weight of portions, 0 0 • Reply Sign in to reply

Gstar •7 months ago Hi ,im very confused re calories ,firstly it says my 24kg actuve lab needs 842 calories a day from Years ,that seems low ,even with treats on top? Secondly if partial feeding Years it says 220g gives 645 cals a day but full feeding 500g is 842cals ,even doubling the 220 to 440 would seem to be 1,290 cals ? Sorry re confusing post ,its a reflection of my total confusion !! 0 0 • Reply Sign in to reply FletcherWCS Gstar •7 months ago This has been my only gripe so far, that the calculation seems to be way off compared to any other calculator. When I emailed about this, I was told I could just choose to up the amount I give him, but this is more cost. Now I will say he is looking great on it 3 weeks in, zero tummy issues transitioning, and a lovely shiny coat, however he has lost weight. I have been throwing in some cold pressed biscuits with it to top up the cals on top of various natural chews etc he would have over the week. Fletcher is a 14kg WCS recommended amount 420g a day (657cal) but I'm giving him 500g (813cal) a day plus cold pressed. The AADF calculator recons 915cals a day for size and breed, so is probably what he's getting currently, maybe being an active spaniel he needs more than average. Anyway, you started me on a garbled post now, so hopefully that makes sense/ helps out maybe?! 0 0 • Reply Sign in to reply Gstar FletcherWCS •7 months ago Hi ,that’s helpful & interesting ! After reading a few other comments about calories/weight loss& Years advising increasing ones order to up the quantity of this happens I’m beginning to think it maybe done on purpose so potential customers don’t realise what the actual cost will become to maintain their dogs weight .Our lab is on the trial and she LOVES it so I’m going to continue and do what you do and supplement with cold pressed and monitor her weight .If you don’t mind I would love to know which cold pressed you use ? Thankyou for taking the time to reply ,( it wasn’t garbled ,but what I’ve just written is )😀 0 0 • Reply Sign in to reply FletcherWCS Gstar •7 months ago We’ve tried a few 😆. Started off with Forthglade, but wasn’t happy with the meat content and no longer made in UK so switched. Went to Ooddles, but some comments on here put me off ( shame as it was a good food). Just finishing a bag of Cobbydog optimum and that’s been great, will happily buy that again, although I do have a voucher for walker and drake new dual protein which matches Cobbydog rating so may give that a go as well 😀 0 0 • Reply Sign in to reply Gstar FletcherWCS •7 months ago Thankyou ,Cobbydog was one I was considering so might give it a go ! 0 0 • Reply Sign in to reply Years team Gstar •7 months ago Hi folks, Geoff from the Years team here. Interesting discussion. And great feedback about our portions! We definitely don't deliberately under-recommend - that would be contrary to our mission to help all dogs live a longer, healthier happier life! It also wouldn't be very smart from a purely commercial point of view because it would mean we are selling LESS food that we should/could be! 🤣 We are very keen not to over-recommend though. For some dog breeds - particularly Labradors and retrievers who are more prone to obesity than other breeds due to a genetic quirk - overfeeding and subsequent weight issues are a common issue, and the science is clear: lean is healthy. (That's obviously a massive generalisation, but studies show that keeping dogs lean contributes significantly to their health and well-being.) Here's some background on how we arrived at our current calculations: - We worked with our Board Certified Vet Nutritionist (he specialises in Small Animal Clinical Nutrition, so he's a bona-fide expert at this stuff!) to create the algorithm which calculates each dog’s calorie needs - We then spent months tweaking and testing the results with thousands of dogs and received feedback from thousands of dog parents - We also carefully reviewed the industry feeding guidelines. Our calorie recommendation is however a guideline, and every dog is unique; age, breed, general health etc affect their requirements and additionally calories in snacks, daily activity such as play and even the ambient temperature also play a part. For this reason It is important to monitor your dog’s weight as this is the only truly accurate way to determine if they are receiving enough calories, guidelines from WSAVA here https://wsava.org/wp-content/uploads/2020/01/Body-Condition-Score-Dog.pdf provide a scoring system that is very helpful. This is especially important for a lab for the reasons mentioned above. If your dog puts on weight or loses weight on the amount we recommend it's easy to make adjustments in your account. It take a couple of clicks one you're logged in. If you would like to talk to one of our experts some more, give us another shout and one of the team will happily review the requirements with you. We can also put you in touch with our resident clinical nutrition expert for more detail clinical advice. Just mail us on yap@years.com or via the chat functions on our website. Geoff 0 0 • Reply Sign in to reply

Liam Long •8 months ago Hi, are you able to order without the supplement powder? I think it's a great idea but my dog currently has one that he agrees with and he is quite sensitive. Also the total price works out quite expensive for me so if there was an option to purchase without the supplement powder I would definitely consider years. Thanks! 0 0 • Reply Sign in to reply Years team Liam Long •8 months ago Hi Liam Absolutely! We can also work with you to find a supplement that's optimum for you. Drop us email to yap@years.com and the team will be delighted to help. Geoff 0 0 • Reply Sign in to reply

Jojo1 •8 months ago It’s very good food indeed but on the carb heavy side for most of my dogs so I vary it with a higher meat content raw or air dried raw. 0 0 • Reply Sign in to reply Years team Jojo1 •8 months ago Thanks Jo Jo - Great feedback - THANK YOU! We include 60% human cuts of meat like Steak and Chicken Thigh, but could include more, reason we don't is because we want to make room for the seeds, superfoods, vegetables and botanicals which are so beneficial for your dog (and in majority of cases, more expensive than meat!). We don't use any fillers, our carbs, are ingredients which add true value/true nutrition - but what % of meat are you ideally looking for? Always useful to know :-) 0 0 • Reply Sign in to reply

Sarah Johnson •8 months ago Stan is very happy with Years. We moved him across from raw which, for a nine year old show Cocker was proving a little too protein heavy. While it’s not the cheapest food around, I love the proprietary supplement powder - which complements my own version that I’ve built up over the years. That was what drew my eye, as an acknowledgement that there are some nutrients that would be difficult to incorporate into a meal. Thanks for the innovation, Years! 0 0 • Reply Sign in to reply Years team Sarah Johnson •8 months ago WOW Sarah! This is amazing to hear - and thank you for your lovely words, it really does mean so much to us. I am dedicated to improving what we do everyday, and it is just going to get better from here, thanks to your AMAZING support and customers like you. Thank you!! 0 0 • Reply Sign in to reply

LisaTown •8 months ago I'm really regretting switching to Years! I made the transition after watching your TikTok. My pup has shown symptoms of allergies to 2/4 recipes (itchy and had stomach upset). I contacted Years to seek advice and was told to update the account with the well tolerated recipes, but my delivery date wasn't amended. This has left me with only 1 more carton until her next delivery (which although would JUST leave me with enough, I have been unable to bring forward). I've just gone to the cupboard to get her last tray and it's covered in mould!!! I've now got a upset dog with no food until next week! 100% cancelling my subscription and now frantically searching for a new food 😫 1 0 • Reply Sign in to reply Years team LisaTown •8 months ago Lisa - Wow! This is very unusual, but let's put it right for you. The team will give you a call today, if we can locate your information from the name on here. Sorry again for the issues, it is VERY unusual but ultimately it is your experience and I want to put it right. 0 1 • Reply Sign in to reply S Mack LisaTown •8 months ago Try Different Dog. First food and support is brilliant - 1000% better than Years which seems to be haphazard at best 0 0 • Reply Sign in to reply Years team S Mack •8 months ago Hi S Mack, Thanks for your feedback - if you wish to discuss it, ping us an email yap@years.com please. 0 0 • Reply Sign in to reply

Jackie Oakley •8 months ago I would like to know if it’s fresh food how does it stay fresh if you don’t have to keep it in the fridge and it has such a long expiry date and also why does it need the ‘superfood supplement’ that said my dogs do love it ! 0 0 • Reply Sign in to reply Years team Jackie Oakley •8 months ago Hi Jackie, Amazing question and thank you so much for trying Years. I should really get more information up on the website for this, I will chat to do the team and do so :-) To answer your questions: 1.) It is simply down to our unique cooking process, we Steam Fresh cook the product at an average temperature of just 78 degrees and for the minimal amount of time. This is helped by our unique tray design amongst many other things - took 6 months to complete! Bad example but a banana is fresh, but can be stored at room temperature for a certain amount of time. Same with our meals, they are fresh and minimally processed but can only be stored at room temperature for maximum of 3 months and once opened pop in fridge. T The tray needs to stay air tight for it to work also. 2.) The meals are 100% Complete Meals and go well beyond your dogs requirements. Our Superfood Supplement gives your dog tailored pre and probiotics for their digestive system and gut microbiome health. It also provides ingredients designed to help support your dogs breed health, for example Border Collies typically have joint issues so we include Rosehip etc. Hope that helps but ping us a Whatsapp or email yap@years.com and our team can help :-) 0 0 • Reply Sign in to reply

Binarybiscuit •9 months ago Has anyone had any issues with the amount of calories calculated with this food?. I have a 30kg female dog which has been spayed and this website recommends approx 1700 calories a day however the years site calculates 995 calories which is a heck of a difference. 0 0 • Reply Sign in to reply Beanie32 Binarybiscuit •8 months ago Yes I’m having this problem at the moment-according to wsava which is the recommended calorie chart they use apparently Henry should be on about 1000 a day but they have worked it out for 859 and as a result he has lost weight-they are saying I can up it but then I pay more and I think this is unfair-I should pay for what he needs! 0 0 • Reply Sign in to reply Years team Binarybiscuit •8 months ago Hi there Sorry to hear that you have had an issue. We worked hard to make sure our recommended portion sizes are optimised. Our mission is to help your dog lead a longer, healthier, happier life - so it's really important to us that they have the correct portion size! If you could you get in touch with our Customer Support team they'll be delighted to help! You can email the team via yap@years.com Here's an article that shows some other ways you can get in touch : https://www.years.com/pages/help-centre?hcUrl=%2Fen-US%2Fhow-do-i-get-in-touch-374172 0 0 • Reply Sign in to reply

Jamie Wallis •9 months ago Another convert to the Years family. Chewie is a little over 3 years old Coton de Tulear. We tried literally a dozen different food brands including Butternut Box, Tails, Royal Canin, a raw brand (can't recall name) and more --- Chewie would always start fine but within 2 to 3 weeks he'd go off the food. Then came the game of trying to coax him into eating it. We tried hand feeding on semi-dry kibble to see if we could use it to help train him more too --- nothing worked. It became quite upsetting as we felt like he was never getting a decent stable diet. His weight fluctuated and his toileting was inconsistent. We thought we'd give Years a go, they're a local company in Nottingham so it's nice to also support local small businesses. It's transformed his daily food intake. He gets 3 full meals a day based on their suggested diet, and he eats every bite. We still give him treats or the odd left-over plate etc but he eats properly before he gets more. We're many months in now and it's so much nicer knowing he's eating tasty food and getting all the nutrition he deserves. He's much more regular now and doesn't struggle going #2's and does so every day. Maybe one day he can go visit Years HQ and say "Hi" 0 0 • Reply Sign in to reply Geoff HIckman Jamie Wallis •9 months ago Hi Jamie This was so wonderful to read! This is why we do what we do! 😍 We'd love to have you and Chewie come by Years HQ and say hi! 0 0 • Reply Sign in to reply

BobbyDog2014 •10 months ago I've been feeding Bobby (Shih Tzu) for a couple of months now and have been bowled over by the overall experience since the start. More importantly, we started to see the results pretty much from the start... he gets comments now about how well he looks! When I started feeding him Years, I did it because it seemed like the right thing to do - I wasn't expecting the shinier coat, better breath, or that he'd be much more alert/perky, but that's what we got. Thank you Years. He also has brown tear stains, which whilst haven't gone completely, have reduced quite a lot. Again, I didn't feed him Years for that, so it's like another bonus. Love it! I just need to stop feeding him treats in between meals, as I think his condition would improve further if I had a bit more restraint! 0 0 • Reply Sign in to reply Years team BobbyDog2014 •10 months ago WOW! This is amazing. Thank you so much for sharing :-) 0 0 • Reply Sign in to reply Joanne McCallum BobbyDog2014 •7 months ago Hi, I have a Shih Tzu, serve filtered tap water and the stains will gradually go. I am always asked why he isn't stained. 0 0 • Reply Sign in to reply

Alij66 •10 months ago My first month feeding my four dogs this food. The dogs absolutely loved it and all was going well. However, upon opening two trays, I found one tray covered in mould and another tray had obviously turned rancid. There is an obvious issue with packaging and this is such a shame. I had one email in response to my problem, but then heard no more. I will not be continuing with this food as I cannot take the risk of my dogs eating spoilt feed. If the packaging is compromised the feed inside is spoiling from day one. As other posters have stated, the quality of food is good but mould is never acceptable 0 0 • Reply Sign in to reply Years team Alij66 •10 months ago I am so sorry for the issue you have experienced, it isn’t an excuse but we are a small new company and we are learning every single day and trying to fix anything that goes wrong. Your support and patience are appreciated, thank you so much. Sometimes the damage to the tray can be tiny, and although the seal looks intact just a 1mm micro tear can cause air to get into the product and thus cause issues. It is not an often occurrence, but we are doing everything we can do to fix this. I wanted to let you know some things we are doing: 1. From Friday 9th of February we started sending ALL orders out via DPD unless customers specify otherwise. This is because our data shows that there are 56% less damages with this courier. 2. From Monday 12th of February ALL orders will be dispatched with new protective packaging which you can see on Tik Tok (sorry won't let me post the link) . This stops the trays directly being hit on their weakest points, the corners. 3. From Monday February 26th the majority of trays will be switched to new trays which a) have fins up to the top of the film, which keep the food in the right section and b) have a protective wider flange which absorbs any impact. All trays will change to this format so look out for this in your delivery. 4. Within our Production and Pick & Pack we have implemented the following: a. Co2 tray seal detector which checks every tray to ensure it is perfectly sealed before cook. This is currently in place with 50% of all trays being tested to spot any issues, but will change to 100% once we take delivery of another machine. b. A further test is conducted post cook c. Dedicated visual inspection team member will check every tray before it is put into your order (we obviously always spot obvious issues, but this is an extra dedicated check) In short you should see a gigantic improvement in these up-and-coming weeks and the rare issues we have, hopefully will become a thing of the past. Again I fully appreciate your support, without you Years wouldn’t exist – so thank you. 0 0 • Reply Sign in to reply Cbwee Years team •9 months ago Are meals cooked in their trays? 0 0 • Reply Sign in to reply Years team Cbwee •9 months ago 100% definitely yes. This is important to maximise the nutrition, otherwise you have nutrition simply being lost. 0 0 • Reply Sign in to reply

kev1744 •10 months ago whilst my dog has been fairly happy with the years food (hes always been a bit picky) i would like to point out an issue i had with a tray of food which when i opened it smelt foul and had obviously gone off. i can only assume this was down to the packaging failing and therefore not being airtight. to be fair to years when i informed them they were very apologetic and offered refund etc. but it has dented my faith in the product and i think ill be looking for an alternative. for anyone looking at giving this company a go i would say the food is very good and my dog did enjoy it...its just the packaging that seems to be not fit for purpose. 0 0 • Reply Sign in to reply Years team kev1744 •10 months ago Hi Kev, Thank you so much for leaving the feedback, we need to know EVERYTHING - even when things don't go quite to plan. We are aware of a VERY small amount of issues with some micro tears being caused in transit, which unfortunately is hard to spot with the naked eye. When there is an issue it is immediately obvious and I can see why this will have knocked your confidence - sorry. Every day we are learning and from 9th February ALL deliveries will go be default with DPD because the data shows they are causing less damages. Then from Tuesday 13th brand new protective packaging will go live which will ensure the products can't move during transit. From 19th of February new trays go live which better protect the food in transit and designed to be flexible and thus stop any seal damage. I hope that helps explain and gives you confidence that even when it is a very small amount of issues, we are determined to put them right. You can email me, Darren, one of the Co-founders on darren@years.com if you want to discuss any further too. Sorry again for the issue, it will be fixed. 0 0 • Reply Sign in to reply

OB Joyful •10 months ago My chow has started the trial boxes- he seemed to enjoy the pork one- mixed in with his usual food -but is turning his nose up a bit at the turkey one- I am wondering if it is because of the cranberries being a bit tart- I have another weeks worth coming next week to put him on it fully so will see what he is like with the other recipes. 0 0 • Reply Sign in to reply Years team OB Joyful •10 months ago Glad he is loving the pork meal!!! Turkey one is very lean and yes your right the Cranberries can be a little tart. The steak hot pot is a fave so I am sure he will love that :-) Keep us updated - you can email us yap@years.com at any time or pop on the Facebook Community called Very Important Dogs :-) 0 0 • Reply Sign in to reply

Sebastian O. •10 months ago My dog has always been free-fed his kibble because he's so fussy and will only eat a very small amount at a time. Since switching to Years, he licks the bowl, packaging and spoon clean and begs for more. I'm so pleased with this and very happy I made the switch - feels good to be feeding him food that actually looks like food! I will say that the price listed on here is a bit lower than it actually is for the dog weight/size, so just keep that in mind. One bit of feedback, since the Years team seems to read all of these - I tried both of the treats that were discounted with the trial box, but they're extremely hard and my dog just isn't into them. I found it difficult to even break one in half to portion him with it. Maybe you'd consider some softer chews in the future? 0 0 • Reply Sign in to reply Years team Sebastian O. •10 months ago Hi Sebastian, Firstly HUGE thank you for trying Years - really does make all the long days and hours worth it :-) Feeding real food which is tailored for him, is amazing thing your doing for your dog. Treats = noted. We have some dog Charcuterie coming soon which is super soft and luxury and some soft/chewy tendons on route too :-) 0 0 • Reply Sign in to reply

MaggieMoo •10 months ago Our rescue is mixed breed, predominantly German Shepherd and Samoyed, and she adores Years. She’s always been food motivated, but I’ve never seen her react like this about other foods we’ve tried. She practically assaults me when I bring out the Years tray! She devours the food and insists on licking the packaging tray too. The food smells clean and fresh, like it’s just been cooked and it’s the best quality I’ve found anywhere. 0 0 • Reply Sign in to reply Years team MaggieMoo •10 months ago LOVE the mixed breed, would love to see some photos on our FB community please! :-) The meals are indeed freshly cooked and wholefood ingredients so brilliant to see she is loving them "she practically assaults me" I am putting that on our wall of testimonials for sure!! THANKS SO MUCH for your support :-) 0 0 • Reply Sign in to reply

Maggie Dziong •10 months ago We've been on years for a while and it was going really well, but unfortunately since the packaging change the food was mouldy on several different occasions and I've lost trust in it. Will be changing. 0 0 • Reply Sign in to reply Years team Maggie Dziong •10 months ago Hi Maggie, The cause of the packaging issues have been solved. The team will be in touch to discuss with you and to get you back onboard if at all possible - we are only months old and learning every day so your feedback is VERY MUCH appreciated. Thank you!! 0 0 • Reply Sign in to reply Maggie Austin Years team •one month ago Given recent comments, this does not seem to be the case? 0 0 • Reply Sign in to reply

Chelsie moore •10 months ago I changed over to this food about 2 weeks ago and my dachshund absolutely LOVES it. Finally for the first time in 2 years I have found a food that she does the little tippy tappy dance too at every meal time. Oh and after eating it she literally burps like a human haha! Compliments to the chefs 0 0 • Reply Sign in to reply Years team Chelsie moore •10 months ago This makes me so happy - thank you so much Chelsie :-) We will pass the compliments onto the Chef too :-) If you are on Facebook we have a community of customers on there - Very Important Dogs :-) Feel free to join and see what further things we are launching next :-) THANKS SO MUCH for your support. 0 0 • Reply Sign in to reply

Fullmetal Pixie •10 months ago I’ve only just had my Springer transitioned to Years and I have to admit there has been an improvement to stool size and gassiness! Luna loves it too and waits shaking with excitement when i’m serving it up. So no issue with the food. I have tried to contact the company a couple of times asking advice on supplements she’s already on and compatibility with the Years formula, but I haven’t had a reply in 2 weeks. Additionally, I am a touch skeptical regarding how “personalised and customised† the food actually is; as the offerings were the same for Luna (6year old 18kg Springer Spaniel with Arthritis and a heart condition) as my mums 3yr old 4kg Mini Poodle with a skin condition. (Albeit difference in portion sizes which is to be expected). So I’d take this with a pinch of salt! Also, the wording that the food can be served straight from the tray is a bit misleading, as it infers that the tray is pre-portioned (which actually would be a personalised customisation!). In fact the food arrives on one flat, long tray which you have to portion out yourself. No biggie, however i’m not a fan of the tray, tray cover or size of the tray itself in the fridge so I transfer the whole lot in a tupperware box and weigh out the servings from there. Regardless of these niggles (and can appreciate that the company is relatively new), the food seems to be a hit and the fact I don’t need extra room in the fridge to store the cost effective 8week supply - hopefully we’ve found a winner! 0 0 • Reply Sign in to reply Years team Fullmetal Pixie •10 months ago GREAT feedback both the good and the not so :-) I promise you we reply usually within a few hours to EVERY email, so there must be something going on with spam filters. Could I ask you post on here your full name or try emailing me darren@years.com with your phone number so the team can call you? Our personalisation works like this: - Fresh meals have different ingredients depending on the life stage (Puppy or Adult) and portion sizes determined by your dogs lifestyle, age etc. - Superfood Supplement includes different ingredients based on the breed and tailored serving sizes based on lifestyle and age - Prebiotics and probiotics tailored to your dogs size The trays do give you a measured portion size but take your points onboard, we did launch with 1 tray per meal but the feedback was too much plastic - this was the reason for the change. Glad the food is an HIT!! We will continue to improve, can I suggest you look at the Facebook Group? And join this, you will see ALL the improvements we are making daily for you. BIG BIG BIG THANKS for your support :-) 0 0 • Reply Sign in to reply Fullmetal Pixie Years team •10 months ago I find it admirable that the company reply to every comment on here, which restores my faith in their customer service - after no response from the chat facility on the website, or after replying to their welcome email (sent after the trial period that asks to reply for any queries). So appreciate the option for direct contact which I will take up on. I did understand the customisation concept, however I’m unsure if it’s an algorithm issue, or if it needs to be more clearly stated when displaying the results; but on the website when it concludes:“Ingredients added based on your answers and your dogs breed we have tailored your Complete Nutrition System to include:† The ingredients listed were exactly the same for my 6yr old, 18kg Springer Spaniel with arthritis and a heart condition, as when I inputted details of my mums 3yr old, 4kg Mini Poodle with skin problems, which for both were: Fish Oil Powder, Coconut oil powder, Bovine collagen and Green lipped mussel powder. I really couldn’t see where the difference was or where it was specified to breed, size or condition. Thanks for clarifying the rationale for the packaging; I’m totally in support of less plastic waste. I understand that it’s impossible to cater to every preference and fully customise to individual needs without the price tag. I was just pointing out to potential buyers that the packs are a bit awkward and not as “open and go† as it may initially appear and it’s not obvious how the supplement is tailored. Overall, I’m just extremely happy that I’m finally able to feed Luna a fresh based diet. My situation doesn’t allow for a big or extra fridge/freezer, so the other brands were just not viable and I haven’t the capacity, skills or confidence to cook for her myself! I’m also impressed with the company’s willingness to improve and grow so I will join the Facebook group moving forward. Thanks for responding on here Years! 0 0 • Reply Sign in to reply Years team Fullmetal Pixie •10 months ago Hi there :-) Not sure what is happening with communications but I can confirm I received your email and Geoff will be in touch, on Monday at the latest :-) Clearly some issue going on there with the website - Geoff will run through with you and we will get it fixed. Good that the AADF community can report these things to us, we are far from perfect but want to improve. You will see this on the Facebook group with us sharing what is happening behind the scenes :-) Will let Geoff chat with you but if you need anything you have my email too and I am one of the Founders :-) Thanks, Darren 0 0 • Reply Sign in to reply

Adela Valermoon •10 months ago I've been using years for the past few weeks and was quite satisfied until recently when I discovered one of the packages was severely mouldy. The box had only been opened a few days earlier, so it's unlikely that air exposure was the cause. This incident has left me concerned about potential unseen mold in other packages, which can be very dangerous. I am extremely disappointed. 0 0 • Reply Sign in to reply katieandollie Adela Valermoon •10 months ago I had this problem too ordered a trial and the beef pack was mouldy the chicken was raw. product was so oily full of sunflower oil and quinoa very disappointing 0 0 • Reply Sign in to reply Adela Valermoon katieandollie •10 months ago This sounds horrible. Sometimes my dog didn’t want to eat it I was pretty sure because maybe he is picky but now I think maybe this was regarding quality of food 0 0 • Reply Sign in to reply Years team Adela Valermoon •10 months ago Hi Adela, This is a very rare occurrence but I won't shy away from the fact that during transit these micro tears in the seal (looks fully sealed but got a small tear that allows oxygen in) can occur. You will see it is immediately noticeable when this occurs. It isn't unique to us, but still we want to be better. Although rare we NEVER want it to happen so we are launching new box protective packaging W/C 5th of February and new trays the following week which will protect from this happening. In the meantime I have asked Geoff to give you a call to give you more detail on what we are doing. Thank you SO MUCH for your support - it is very much appreciated. 0 0 • Reply Sign in to reply

Siobhan Jodi •10 months ago I would love to know the difference between the Years puppy formula and the adult one please? My 9w Frenchie is in a trial and she loves it but her vet has recommended she stay on kibble? 0 0 • Reply Sign in to reply Years team Siobhan Jodi •10 months ago Why did the vet say stay on kibble? How could a heavily processed product be better than a fresh wholefood one? Crazy. Check the comparison table on the PUPPY page on our our website - it details the different Phosphorus levels to calcium and different ingredients. 0 0 • Reply Sign in to reply

Charlie Morrison •10 months ago My Cockapoo seemed to enjoy the trial pack so proceeded with a mths order and now she is refusing it completely. Zero interest at all. She's always been exceptionally fussy and never gets excited about her meals but she would eat when she got hungry but not with Years, she's not touching it at all. Tried all the tricks but looks like we are going back to Butternut. A rather expensive and unfortunate experience. 0 0 • Reply Sign in to reply Years team Charlie Morrison •10 months ago Oh no! So sorry to hear that Charlie☹️ We're just about to launch a new range of products aimed at pups with a more discerning palate. If you give us a shout on yap@years.com one of our team would love to try and help you out! 0 0 • Reply Sign in to reply

Kerry24 •10 months ago Can you feed along side kibble? Is there an option on subscription to enable to feed and order a smaller amount to what would be required when first signing up? 0 0 • Reply Sign in to reply Years team Kerry24 •10 months ago Hi there Kerry. Yes you can feed Years alongside kibble. If you message the team on yap@years.com we'll be able to help get you set up 👍 0 0 • Reply Sign in to reply

Rachel Chen •11 months ago I've just switched to Years from Butternut for my 18 month old pup. She is now even more excited for dinner time, and I've noticed increased energy and better digestion already. I particularly like the inclusion of the supplement so I don't have to buy this separately. 0 0 • Reply Sign in to reply Years team Rachel Chen •11 months ago WOW!!! YES YES YES!!!! Thank you so much and welcome to the Years family :-) 0 0 • Reply Sign in to reply

Catherine Rowe •11 months ago Hi Years people. Just wanted to feedback on your new treats range. My Jack Russell is loving your meals and so am I - since he's been on your food he seems to have stopped eating other dog's poo for the first time in his life!! However we are definitely not keen on the Nature's Rewards treats. Even the so-called soft apple ones he just cannot chew even when I break it into smaller pieces and the sweet potato ones are a dead loss - they are so hard he won't even look at them. Admittedly he is several teeth missing but this doesn't stop doesn't stop him from chewing his toys and bones. I can only think that they crack quite hard and sharply and have poked him in the mouth. My other Jack Russell won't eat them either. She has a bit of a chew but then gives up and leaves the lying about. They do like the Ocean Bites however they don't last very long! 0 0 • Reply Sign in to reply Years team Catherine Rowe •11 months ago Hi Catherine, Thank you!! I actually tend to agree that the Brainy Bits (Nature's Rewards) are a little crunchy for those with sensitive teeth. We are actually launching a new super soft (and 100% natural) Charcuterie for dogs range next week and I have asked Geoff to give you a call to replace your treats with them for free. They are simply sensational and ultra, ultra premium - Venison & Partridge Charcuterie :-) The Sea Biscuits (Ocean Bites) are a HUGE success and agree with that too. Again thanks for taking the time to message. 0 0 • Reply Sign in to reply

opal11uk •11 months ago One further question, my Chihuahua loves her Sunday dinner, which comprises fresh cooked veggies and chicken (no kibble on that day) so thinking she actually prefers her food warm, can your fresh cooked food be made warm, not re cooked just warm to touch? 0 0 • Reply Sign in to reply Years team opal11uk •11 months ago Absolutely - and a little warming can release more of the flavours and aromas, so it's a great tip for fussy eaters. 0 0 • Reply Sign in to reply

opal11uk •11 months ago I have an 11 year old Chihuahua who I think would benefit from a change of diet, currently on an all in one holistic kibble since she was 12 months old, the consequence of kibble is that she is consuming a lot of water and sometimes sounds as if she is drowning!!! Happy in every other way but a fussy little madam so is it possible to buy in a small quantity to see if she will eat it please? Having read replies to postee questions I can see that you are an animal loving company making quality food and you care and for me that is really positive for the well being of my little darling!! 0 0 • Reply Sign in to reply Years team opal11uk •11 months ago Hi there, yes you can try a 7 day trial - go here ➡️ https://www.years.com/pages/trial-box for info about how it works! We have loads of experience with fussy madams so gives us a shout via our website (chat or email) if you have any more questions! 0 0 • Reply Sign in to reply

Emotsia •one year ago Are there chicken and beef free recipes available? 0 0 • Reply Sign in to reply Years team Emotsia •11 months ago There are indeed you can find all the recipes here: https://www.years.com/pages/meals-page We also have meals designed just for puppies: https://www.years.com/pages/puppy 0 0 • Reply Sign in to reply

Vicki Bradshaw •one year ago I've been cooking food for my four dogs for a while. I want them to live the longest happiest lives possible! I've just swapped to Years and I'm thrilled with it. It's a similar cost but a lot less faff! I was cooking daily because they have a kilogram of meat and 750g of veg between them. I also added lots of supplements which I no longer have to buy. My only concern is the weight of food im giving them is lower, and much lower for my maltichon and I'm not sure why that would be? Great food though, smells amazing and great that you can see every ingredient in it when you open the pack. 0 0 • Reply Sign in to reply Years team Vicki Bradshaw •one year ago Firstly wow - cooking for four dogs is no mean feat, true love! :-) Our feeding guidelines have been put together by a Board Certified Nutritionist and we have the highest level of personalisation within our guidelines compared to any other fresh or other dog meal provider - so hopefully that gives you a bit of comfort. But I would personally love to check this for you, if you could email yap@years.com and we can take a look. It could be to do with activity, age, breed - because we consider all of these :-) Ultimately every dog is unique and if we need to tweak the guidelines, we can do this with you :-) Lastly THANK YOU so much for being part of the Years family :-) 0 0 • Reply Sign in to reply

Mark Antrobus •one year ago Just had my first order and overall very impressed! My dog loves it! I’ve been feeding raw complete since I got my pup 2 years ago and whilst he’s thrived I’ve been concerned re rock hard white poop and the transit risks of feeding a raw diet. Immediately the white poop has vanished and his excitement levels at mealtime have gone through the roof! Only downside at the moment is the variety of proteins available and their delivery partner .,,, just showed up rather than giving a time slot as to when your delivery was arriving like DPD do. 0 0 • Reply Sign in to reply Years team Mark Antrobus •one year ago Mark thank you so MUCH for the feedback! And so happy your liking it and your dog too :-) Means the world to me and the team. You will be able to choose DPD on future orders from Monday next week - just adding them as an option for you :-) 0 0 • Reply Sign in to reply Years team Mark Antrobus •one year ago DPD is now live. 0 0 • Reply Sign in to reply Years team Years team •one year ago You now have the choice in your account area to choose DPD or EVRI :-) 0 0 • Reply Sign in to reply

Years team •one year ago Hi Mopsy, Great question :-) You will receive a bigger pack size than 400g. You feed your dog the number of sections required from that bigger pack size on the first day, and then pop in the fridge and feed the remainder the next day :-) We provide Stay Fresh lids for when it is in the fridge too :-) Hope that helps - you can also email us yap@years.com if you need anything :-) 0 0 • Reply Sign in to reply

Mopsy •one year ago Having given you my dog’s details you say she will need 420g a day. Will the food be packaged as 420g, or will I need to feed her the normal 400g size plus a tiny bit from another pack - which could get extremely fiddly. 0 0 • Reply Sign in to reply Years team Mopsy •one year ago Hi Mopsy, Great question :-) You will receive a bigger pack size than 400g. You feed your dog the number of sections required from that bigger pack size on the first day, and then pop in the fridge and feed the remainder the next day :-) We provide Stay Fresh lids for when it is in the fridge too :-) Hope that helps - you can also email us yap@years.com if you need anything :-) 0 0 • Reply Sign in to reply

Claire and Luna •one year ago My chihuahua absolutely loves this food, clean bowls every day! Just a couple of comments, I like the new portion size packaging however I think the lid is quite tricky to fit on, also on the website could the log in be at the top of the page as there's a lot of scrolling right down to find it. An app would be really useful just to make it a little more user friendly Thanks, Claire and Luna ❤️ xx 0 0 • Reply Sign in to reply Years team Claire and Luna •one year ago Claire and Luna big thank you for taking the time to feedback on here - makes us SO SO HAPPY!!! The lid is a pain in the bum, and lid 2.0 is due hopefully by December and will be sent to all subscribers free of charge :-) Thanks for your patience with that. Based on your feedback we have now added the log in button to the top of the site and top on mobile too :-) APP = hopefully! Definitely want to do this, but no current date on this one yet. Thanks again Claire & Luna - Darren Years.com :-) 0 0 • Reply Sign in to reply Jade2 Years team •one year ago Omg I've just realised that's a lid you sent in our trial pack haha! I've been using it as a mat for the bowls 😂 0 0 • Reply Sign in to reply

Stephen •one year ago My dog is a cross between a border terrier and a cocker spaniel, a rare but stunning cross, would I put down border or cocker on my profile? I also read as you get more well known you’ll try to lower the price, everything seems to go up and this is already over my limit but for the dog I’ll do anything 0 0 • Reply Sign in to reply Years team Stephen •one year ago Hi Stephen, Thanks for considering Years, it makes me happy! :-) You can put mixed or lead with Border Collie would be my suggestion. We are adding functionality which allows you to add 2 breeds (e.g tell us the mix). Yep we certainly hope to bring the costs down, we are very small at the moment (but growing quick!) and with that comes economies of scale and we aim to pass these savings on - why? Because our vision is to help more dogs live longer, healthier, happier lives. 0 0 • Reply Sign in to reply Years team Stephen •one year ago You can email us with any other questions - yap@years.com :-) 0 0 • Reply Sign in to reply

wag wan •one year ago Started this 3 weeks ago and doggo loves it. Can I ask is the stool size supposed to increase? Our dogs stool is absolutely mahoosive now, when it used to be tiny before 0 0 • Reply Sign in to reply Years team wag wan •one year ago Hi Wag Wan, It sounds like your dogs gut microbiome is working well now and fibre levels are good! :-) Hope doggo is loving it, the poos will get smaller over time too once fully used to the new food and Superfood Supplement. 0 0 • Reply Sign in to reply

Penny Harris •one year ago Just in the middle of transition week and Lana is loving it so far she has been recommended 420g but presently has 500g of fresh from frozen so similar type of food. My query is what tray sizes do they come in i have seen 400g so do i have this in my box or 500g to be sure so use 2 over 4 days. Thanks in advance 0 0 • Reply Sign in to reply Years team Penny Harris •one year ago Hi Penny, If you pop an email to yap@years.com then the team can look at this for you and report back. Our meals are very nutritionally dense using wholefood ingredients rather than processed mince/meats :-) 0 0 • Reply Sign in to reply

Jellynelly •one year ago Hi I've just ordered my 7 day trial and have subscribed for every 4 weeks but how do I pick the food 0 0 • Reply Sign in to reply Years team Jellynelly •one year ago Hi :-) You can login to your account area (from footer) and in there you can choose from any of our meals :-) Your first trial order, if you have not selected by the time we dispatch, we usually select the most popular for you :-) 0 0 • Reply Sign in to reply

Richard Shah •one year ago Giving this a 7-day trial, although not sure if I should be transitioning (dog and never been sensitive and has consistentl good stools, just very fussy). Will also be trying this for with and without freeze-dried raw mixed in as my dog seems to really like his and I want him to have something harder to crunch on for his teeth and for texture. I think the breed selection is a bit lacking though. It offers some mixed breeds but not all (understandable but random), and you can only choose one option. So had to settle for "mixed", even though I know mine is a corgi-pomeranian and there are many mixed dogs that are totally different! Would it be an option at some point to specify more than one breed? That would surely land a more personalised response than simply "here's a bit of everything because your dogs mixed"? 0 0 • Reply Sign in to reply Years team Richard Shah •one year ago Morning Richard :-) I would always suggest you transition, this will ensure your dog gets used to eating fresh :-) We will add corgi-pomeranian and I love your idea of being able to add what breeds your dog is mixed with - this is definitely going on the road map. Really appreciate your feedback - we will act on this! Hope your lovely dog enjoys Years and if you have any questions ping us a message yap@years.com :-) 0 0 • Reply Sign in to reply

UN1992 •one year ago I have tried close to a dozen different foods ranging to Different Dog, Butternut Box to Innocent Hound, and my dog would as always turn his nose up at it. I’ve switched him to Years and finally found a dog food he will eat, and he even licks the bowl clean. For me personally, I love not having to sacrifice freezer space for dog food. The only suggestion I have, is that it would be great if Years offered treats/chews similar to Butternut Box, so I can get everything I need in one place. 0 0 • Reply Sign in to reply Years team UN1992 •one year ago Thank you! Thank you!! This is amazing and means so much to us - thank you so much for leaving the comments. In terms of your suggestion, I have good news - by the end of the month we are hoping to launch 7 new treats on site :-) There being produced now and if tech is ready they will be launched by month end. Again THANK YOU - we really do live and die by our customers and their dogs feedback. If you need anything ping us an email yap@years.com 0 0 • Reply Sign in to reply

VickyC •one year ago My dog does like this food - I'd even go as far as to say he loves it as he wolfs it down, but sadly, it does not fill him up and I have to top up his daily food with other brands. It shows a decent amount of food and carbs on the ingredients, but the carbs are (I think) quinoa and just not substantial enough for him. I don't think we'll continue because the cost is too high once you consider the tops ups 0 0 • Reply Sign in to reply Years team VickyC •one year ago So happy he likes < no LOVES Years :-) It is unusual for a dog not to be full up on Years but let's try and sort this. Can I send you some of our new Pork Shoulder & Apple Stew and Salmon & Pollock meals to try? They are higher in calories so might do the trick :-) Ping me an email darren@years.com and I will take a look at your account also, to make sure everything is calculating right. Lastly - THANK YOU!!! Years is new and we are learning every day, your support is very much appreciated. 0 0 • Reply Sign in to reply

Jojo1 •one year ago It’s a very good food and my raw feeders (13) have this twice a week. We also give it to some of our boarders. I hate the subscription service though, so we have to guess what we will get by making up two dogs! Also their website does not enable people to see what meals they provide unless pretending to enter into the subscription service. This has put a few people off. I understand the economic principle of doing iso but a similar food, Different Dog does give you the alternative choice of picking what and when you want. Only one dog turned this down ( a known fussy feeder) but there have been zero gut issues with feeding it from young ones to a 15 year old. It’s good and practical, not overly expensive for what it is and the dogs keep good weight on it. 0 0 • Reply Sign in to reply Years team Jojo1 •one year ago Jo Jo thank you so much for trying Years - it is brilliant to get feedback, and we will continue to take it onboard and improve! :-) We are only 5 months old, so lot's still to do - including your suggestions: -> Placing one off orders is something we are setting up, a few months away but it will be possible. It is a little more complicated than it sounds because every order is personalised so we need the survey information to prepare the Complete Nutrition System. -> Our site does allow you to see the meals we have on here: https://www.years.com/pages/meals-page with the new Salmon & Pollock Cauliflower Bake and Pork Shoulder meal just added :-) We are also adding a pricing page which will give you the information on pricing per pack size prior to doing the survey. Please keep any more feedback coming. Not sure if you noticed but we JUST enhanced our recipes with the help of our very own fine dining, ex luxury Yacht Head Chef Luke Alkemade working in collaboration with Mike Davies, RVCS specialist in Veterinary Clinical Nutrition - adding offal and a range of botanicals :-) 0 0 • Reply Sign in to reply Jojo1 Years team •one year ago It certainly goes down extremely well with the dogs and no additional carbs are needed which some very active dogs do need with raw food. 0 0 • Reply Sign in to reply Jojo1 Years team •one year ago I should add that experienced dog owners wouldn’t need you to tailor the food for them so would be quite OK buying your food and supplements from your online shop.😊. 0 0 • Reply Sign in to reply Years team Jojo1 •one year ago Another great point, give us a little time and this will definitely be available. Every day we are listening to the feedback and changing - after all you know better we do most of the time :-) 0 0 • Reply Sign in to reply Patckr Jojo1 •one year ago I agree with all Jojo1's comments. I have placed an order for a trial but I really like to see what my options are from what is on offer and what the full price is without being tied into a subscription service. Surely it is possible to keep a record of 'personalised' food preps / requirements and then make them up when orders come in? I've stopped ordering from another (also very good supplier) just because of this restriction. 0 0 • Reply Sign in to reply

Kate Lettie •one year ago My trial box arrived & looking forwards to starting my Boston terriers on it after being recommended by a friend. I used to feed kibble but have realised how important fresh food & nutrition is lately for our dogs in order to help them live long, healthy lives. Looking forwards to the new recipes coming out too :) 0 0 • Reply Sign in to reply Years team Kate Lettie •one year ago Hi Kate, Thank you! Your support is very much appreciated - can't wait to hear how your dog is doing after a few months with us :-) The new recipes are on course to land this week, 1st September, exciting times ahead! :-) Thanks again for sharing. Really does help a small company like us grow. 0 0 • Reply Sign in to reply

Fern123 •one year ago I've been feeding Years to my rescue bichon cross for almost 2 months. He loves it, but he's a real foodie and loves everything I give him. Initially I tried Forthglade, Lily's Kitchen and Edgard Cooper's, but he got a terrible stomach upset, and only settled when I fed him gently cooked mince meat, and nothing else. But I thought that long term that kind of diet would be lacking important nutrients, so I was looking for something as close to home made food as possible. I gave Years a try and it's been going well, no tummy issues. The Years portions seem a bit small, but I also give him minimally processed treats like dried meat, fried liver, a bit of fruit and veg, and the like. He was underweight when I got him, and he has put on weight (I weigh him every week) and has tons of energy, so clearly he's getting enough food. So far, Years seems to be the second best after home made. 0 0 • Reply Sign in to reply Years team Fern123 •one year ago Thanks Fern - really appreciate your great feedback! Year is nutritionally incredibly dense, hence the portion sizes can be smaller than other ways of feeding but the nutrition and calories are definitely there (algorithm is all Board Certified Nutritionist approved). Our meals improve even further from 1st of September (52% less packaging and 60% less cooking times) which means they retain even more nutrition :-) Any questions please email us yap@years.com and welcome to the Years squad! :-) 0 0 • Reply Sign in to reply Fern123 Years team •one year ago Hi Years, it's lovely to hear you're looking for ways to improve, even though you're already doing a great job 🙂 I spent a lot of time on this and other websites trying to solve the mystery of nutrition for my poorly pup. I am happy to have found you, and I wish you every success. 0 0 • Reply Sign in to reply Years team Fern123 •one year ago Thank you so much! Look out for announcements on the 1st of September. The meals are moving up a LEVEL! :-) 0 0 • Reply Sign in to reply

Tom R •one year ago Hi, how come the rating has gone from 97 - 94% but the website is still showing it as 97%? What's the reason for the rating being lowered? Also, I've entered our dogs details into Years' website and it's come out with him needing 665 calories and a 400g per day serving. I'm comparing this with Different Dog and Butternut Box as we're looking to switch from Orijen. Different Dog have him needing 840 calories and 500g per day. Butternut Box says he needs 694 calories and 500g per day. How come these figures are so different between each company? We've fed our dog on Butternut Box in the past however we switched as he was always so so hungry and scavenging a lot, we didn't feel it was filling him. He is a greedy Cocker Spaniel though. I'm concerned if we switch we'll be back in the same position with him seeming constantly hungry. Thanks! 0 0 • Reply Sign in to reply Fern123 Tom R •one year ago I have a hungry dog too. I'm still learning about feeding him, because my previous dog was very fussy, and he always had his dry food in a bowl, so I knew when he was really hungry (would start eating the kibble) or when he was just hunting for treats. But my current dog will eat anything and everything he gets, or finds, or steals 😆 I'm feeding him Years plus treats. He was underweight when I got him, and he has put on weight since, so I know for sure he's getting enough food. He gets Years morning and evening, and I noticed that if I give him a lick mat midday, rather than something he would consume in seconds, he seems more satisfied. On the mat I give him a bit of plain yoghurt or cream (he's crazy about clotted cream), a bit of peanut butter, some crunchy treats, a couple of pieces of liver or other real meat, a couple of prawns, sometimes a few bites of an apple or carrot - it's not always the same foods, but I always try to give him a variety of flavours and textures. It takes him a while to finish, especially the licky parts. I know we got used to believing that dogs are okay with monotonous food, and perhaps some dogs are, like the picky eaters. But I can't help thinking that eating is a source of joy and entertainment for dogs, possibly even more than for humans, so giving them some variety of really tasty bites could potentially benefit them psychologically, not just in terms of nutrition. 0 0 • Reply Sign in to reply Years team Tom R •one year ago Great questions and I will do my best to answer for you - but if I miss anything or you want to know more than email yap@years.com and the team will get back to you or arrange a call :-) - Rating. AADF updated all their ratings and our 94% rating for our adult meals is the highest fresh food rating of all brands and our 95% rating on the Puppy Range is the best for any puppy range. There isn't a brand with 97% on AADF now. Our website is being updated this week. Found this article which might help: https://www.innerwolf.co.uk/blog/allaboutdogfoodcouk-updates-rating-algorithm-lets-take-a-closer-look-at-the-changes/ - In terms of the algorithm which calculates the calorie requirements, all I can tell you is our algorithm was put together with a Board Certified Nutritionist and all our meals are in a right calorie range. This means we are very confident in how our algorithm works; albeit we use AI to combine the Board Certified Nutritionist data with customer feedback. This means, in our view, our algorithm is the most accurate of any out there (but of course we would say that!) To further emphasise that though, on the 1st of September we launch even more pack sizes and personalisation making us by far the most personalised and tailored dog food on the market. Hope that helps :-) 0 0 • Reply Sign in to reply Fern123 Tom R •one year ago Just to add: I think the feeding guidelines are really only a rough guide. Those companies can't possibly know how much food every dog needs, because dogs have different metabolism, activity levels etc. Monitoring the weight is probably the best way to make sure that the dog is getting enough. And I personally don't worry about every single calorie, I don't believe in calorie counting for humans and I'm not going to count them for my dog. 0 0 • Reply Sign in to reply Years team Fern123 •one year ago Very true Fern - spot on! 0 0 • Reply Sign in to reply

Ruth Sallinger-Ellio •one year ago It's a shame the meat content isn't actually 60% as the quinoa takes up a much larger percentage after cooking. It's a bit misleading and meat content under 60% in this price range is a little disappointing. 0 0 • Reply Sign in to reply Years team Ruth Sallinger-Ellio •one year ago Hi Ruth, The meat content is definitely 60% at a minimum in every meal and is from proper whole cuts of meat like Chicken Thigh and Steak - not processed mince/reformed meats. I understand your point and I want to ensure you that we take the meat juices which marinate into the Quinoa (seed) into consideration when doing this calculation. The Quinoa does dominate the appearance because of how it expands and sticks to everything, plus our fresh meats we dice small for all sizes of dogs. There is definitely 60% at a minimum in every meal - just doesn't look like brown mush like the others! 0 0 • Reply Sign in to reply Ruth Sallinger-Ellio Years team •one year ago I completely believe that there is a 60% meat content in every meal. It's just that it's 60% before the quinoa is cooked. The dog eats the cooked food, therefore it's the cooked meal percentages that are relevant. Obviously, when it's cooked and absorbs water (or meat juices, which would not have a huge nutritional value and would not be the same as meat) the quinoa percentage would be much larger, which means the meat percentage has to be smaller. It's impossible for the ratios to be the same after cooking the quinoa. Or, if the meat content is 60% after cooking, then what is it before? I love the idea by the way - I don't have much freezer space and would love to be able to feed my dog something that's proper food without having to buy a second freezer. It's just a shame that the meat percentage is relatively low for this price range. 0 0 • Reply Sign in to reply Years team Ruth Sallinger-Ellio •one year ago I understand your point for sure Ruth but we calculate the same way everyone else does. So if your comparing like for like on meat % then a 60% meat meal from us is the same as a 60% meat meal from someone else. 0 0 • Reply Sign in to reply

Radish •one year ago Does anyone know where they source their ingredients from? I’ve seen a connection to a Namibian meat export company for one of their directors. Does anyone know if they are EU or non EU particularly on their meat? 0 0 • Reply Sign in to reply Years team Radish •one year ago Great question - all our meats are sourced from UK or Europe depending on which supplier meets our specifications at the time of purchase. We don't use MSM or "mince" but prime cuts of meat including Chicken Thigh, Forequarter Steak and Turkey Thigh. Our new fish meal also includes the finest Salmon and Pollock - launches end of the month :-) We specify precise fat levels required and lab tests our meals too. Hope that answers your question but you can email us yap@years.com or post on here and we will reply in detail too. 0 0 • Reply Sign in to reply Radish Years team •one year ago Thanks! We’ll give it go! 0 0 • Reply Sign in to reply

Dogslave •one year ago How long does a pack last once opened.Thanks 0 0 • Reply Sign in to reply Years team Dogslave •one year ago Can be stored into the fridge for up to 5 days safely. 0 0 • Reply Sign in to reply Years team Dogslave •one year ago If you need anything else just email us yap@years.com and team will get back to you super quick :-) 0 0 • Reply Sign in to reply

Julie C •one year ago Brinkley his loving his new year's food, just loving it. He licks the bowl empty every time and sits there looking at me with eyes screaming 'can I have some more please!' 😍 It's the first time I have been able to get him to eat each day consistently since I bought him home 5 months ago! His sensitive stomach is also loads better and he is generally a happier and more energetic puppy! I am so happy and relieved, I can now enjoy my time with him rather than worrying he's not getting the nutrition he needs. 1 0 • Reply Sign in to reply Years team Julie C •one year ago Julie this makes me so happy. Thank you so much for sharing. His nutrition will be met plus some more too :-) Please share a photo of you both to yap@years.com :-) 0 0 • Reply Sign in to reply

Honey The Hound •one year ago Another month, another pouch, I feel so fit, I’m off the couch. This food I’ve got, It’s great to taste, I eat so well, There is no waste. The flavours I’ve tried, Too many to choose, So get on board, There’s nothing to lose. A meal so packed , With everything good, It’s serves me well, Like good food should. So take my advice, And look at this site, Ninety four percent rating, In every big bite. Honey and Daz. 0 0 • Reply Sign in to reply gydoggs Honey The Hound •one year ago Does Darren Wilkinson not work for Years? 0 0 • Reply Sign in to reply Years team gydoggs •one year ago He is an unpaid moderator on the Years Insiders community and his dogs eat Years - but would be fair to say he is a tad biased for sure :-) 0 0 • Reply Sign in to reply

Rebecca Harris •one year ago Well after almost 10 weeks of having my Shetland Sheepdog on YEARS, I noticed he lacked energy (which is not like him at all), and his coat was duller. I actually took him to the vet to make sure he was ok. Because he does have some lumps which I was told by the vet after biopsy in October were fine, nothing to worry about. But his lack of energy worried me so I took him to another vet for a second opinion and paid for another biopsy on lumps on his chest. Still absolutely fine. And giving a full bill of health. I switched him back to Naturo over space of a week and within a short time his coat all shiny again and he is back to having lots of energy, and really enjoying his breakfast and dinner. Another problem with YEAR... It's supposed to be once open use within 48 hours stored in the fridge. But I notice a marked degradation in appearance and texture within less than 10 hours. All in all, seeing my Sheltie actually likes it a lot less, makes his coat dull and has a negative impact on his energy levels, I am canceling my YEARS subscription. Naturo all the way for Barnaby. Glad to have my bouncy boy back! It shows even with ratings, it's good to explore what actually works in reaility for your dog. Because what might seem better on paper might actually not be. 0 0 • Reply Sign in to reply Years team Rebecca Harris •one year ago Hi Rebecca, Thank you so much for trying Years and sharing your experience - it will help us. One of the team will drop you a message to chat further if you have a bit of free time to do so? It is so important we listen to not just the good but also the not so :-) You are right that every dog is different and although thousands love Years and our rating is good - it didn't work out this time for Barnaby. Team will be in touch shortly and THANK YOU again for your feedback. 0 0 • Reply Sign in to reply

Jenny Di Felice •one year ago Hi. Can unopened trays of Years dog food be frozen please? 0 0 • Reply Sign in to reply Years team Jenny Di Felice •one year ago It can be yes - but it can also be stored in the cupboard until the use by date on the pack :-) Doesn't require a freezer or fridge if unopened :-) 0 0 • Reply Sign in to reply

Debbie C •one year ago After doing lots of research on dog foods, I'm now transitioning my 2 greyhounds over to Years. It couldn't be easier, no upset tummies at all. Although I am following the transition instructions closely. My hounds literally love it, although they are not fussy eaters. I love the fact I didn't have to go out and buy a freezer to store unopened packs. The Years website is also easy to navigate and control my subscription, delivery days, meal selections etc. I look forward to giving my dogs excellent nutrition that they seem enjoy very much, for many more "Years" to come. 0 0 • Reply Sign in to reply Years team Debbie C •one year ago Debbie thank you so much for the amazing feedback. We are incredibly happy to be feeding your dogs. I have good news for you too - 2 new recipes will launch very soon and an even better account area :-) Need anything - just email us yap@years.com 0 0 • Reply Sign in to reply

Suzanne Benjamin •one year ago First-class! I have recommended this to many of my friends, and they all agree. 0 0 • Reply Sign in to reply Years team Suzanne Benjamin •one year ago Thank you so much for sharing - so happy we get to feed your dog and your friends :-) New meals coming very soon too. 0 0 • Reply Sign in to reply

Ivan Tsonev •one year ago Hi, We got our puppy three months ago, she is a cockatoo. We looked at Ava Cockapoo food for her and she was okay with this food for 3 months but we noticed recently she is not eating the whole bowl, she is leaving some. Could you please recommend us a high quality food which will be beneficial for her. We looked at your tiktok for Year's food, but not sure. Thank you very much in advance. 0 0 • Reply Sign in to reply Years team Ivan Tsonev •one year ago Hi Ivan, We do have a dedicated puppy range, which includes ingredients just for puppies to help them grow and thrive at Years. If she is leaving some, that is probably due to here being full/not needing the extra amount unless she is underweight it isn't a concern. Get in touch yap@years.com and the team can discuss with you - also got two new meals coming out very soon. 0 0 • Reply Sign in to reply

Mozz1975 •one year ago I have literally tried every top end dog food on the market ( well my dog has lol). Won't touch raw, hated butternut box, likes poppys picnic cookable, but difficult to travel with that food, occasionally will eat kibbles like eden, akela and millies. He will go a couple of days refusing food. I've been searching for a food lord fussy pants will eat consistently and enjoy and which travels well on camping trips. Fingers crossed I've found it as so far he barks to get me to feed him his years menue. Long may it last 😆 1 0 • Reply Sign in to reply Years team Mozz1975 •one year ago LOL!!! We are very happy to be feeding lord fussy pants!! :-) Thank you so much for letting us know - makes us very happy indeed. 0 0 • Reply Sign in to reply

Beth Scott •one year ago We have one of the fussiest dogs on the planet. She will NOT eat anything processed and will ignore food she deems unsuitable and just not eat including all biscuits. I was cooking chicken, pasta, vegetables etc every day to get her to eat. Her favourite treats are raw red pepper, cherry tomatoes and carrot. Not your average canine. I'm so relieved to have found Years dog food. Admittedly I still have to add some fresh veg to tempt her in for the crunch but she's eating it 90% of the time. The staff are extremely helpful and, apart from the courier (Evri), I've had no problems at all. Can't wait for the new flavours too! 0 0 • Reply Sign in to reply Years team Beth Scott •one year ago Beth that is amazing news - thank you so much for sharing this with us. An Home Cooked dog is the hardest to convert so I am glad she is happy :-) Must be super, super healthy too not eating anything processed - I wish my diet was so good! Thanks for sharing this review and for spreading the word. It means so much. 0 0 • Reply Sign in to reply

JUNEPB •one year ago Do the meal trays travel for 4 days without being refrigerated please 0 1 • Reply Sign in to reply Years team JUNEPB •one year ago Yes! All our meals are Steam Fresh, which means they can be stored at room temperature for up to 3 months. Fresh meals gently cooked on average at just 78 degrees but with the convenience of being able to be stored in your cupboard :-) You can try a 7 day trial from just £3 here: https://www.years.com/pages/trial-box 0 0 • Reply Sign in to reply

Daz M •one year ago My little chihuahua is the fussiest eater you will find turns his nose up to most dog foods including butternut box, as soon as I put Years down the bowl is liked clean. Was a really easy process to transition him onto the food no upset tummy’s, best food there is for dogs. 0 0 • Reply Sign in to reply Years team Daz M •one year ago Daz this is brilliant news - so glad we got the opportunity to feed him :-) Great review and thank you so much for sharing :-) If we can do anything more for you ping us an email yap@years.com 0 0 • Reply Sign in to reply

LindaMa •one year ago I would like to try a container of your food just to see if my fussy springer spaniel will eat it. He is 13 years old, still active but less so and 24kg. I will pay for just the trial container to begin with. Thank you LindaMa 0 0 • Reply Sign in to reply Years team LindaMa •one year ago That is brilliant news - simply go to https://www.years.com/pages/trial-box and try for 7 days from just £3 :-) Let us know please. 0 0 • Reply Sign in to reply

JulieB •one year ago We started feeding our labradoodle of 14kg Suky this food 3 weeks ago. She is VERY fussy but this is a game changer. She absolutely loves her food clean bowl every day and stools are firm and as good as on raw. We have tried all kibbles and all raw but Suky was never good and the fussiest dog ever. She loves this good and highly recommend. Happy pooch Happy pawparents!!! 0 0 • Reply Sign in to reply Years team JulieB •one year ago Julie this makes us SO HAPPY! Thank you for sharing. So glad Sulky is enjoying the food and thank you for spreading the word. It means so much to a small, new company like us :-) THANK YOU!!! 0 0 • Reply Sign in to reply

ChrisP •one year ago Either Years have given AADF false information, or AADF have made an error in calculation. This page says that it would cost £1.36 per day to feed Years to my 7kg, 9-year-old Lhasa Apso. But when I went to the Years website, I was quoted £39.90 for a 14-day box - £2.85 per day - twice the price! That £2.85 per day is for a 200g tray, so Years would cost me £1.43 per 100g. For comparison, a typical Amazon or Morrison's 400g ready meal for me costs between £3.00 to £4.50 - £0.75 to £1.12 per 100g. Do Years seriously expect people to pay twice as much for a doggy ready meal as for a human ready meal? 0 0 • Reply Sign in to reply Fiona N ChrisP •one year ago I have found the same. AADF estimate £1.36 for 185g a day but when I actually go on the website it's £2.85 a day for 200g. My dog is 2 years old and weighs 7kg. 1 0 • Reply Sign in to reply Years team Fiona N •one year ago Hi Fiona, Really appreciate the feedback. We don't have control over the AADF calculator and how it works. It is factually accurate: - You can buy 400g meal pack sizes for £2.90 on Years - You can buy 1kg from under £6 per KG But if your dog requires less, E.G 200g pack sizes then the costs per 200g pack size is different to that of a 400g pack size. This is simply due to the economics of producing meals, the bigger the pack size the more savings we can pass onto the customer. The best way to get an accurate price is: https://www.years.com/pages/survey Some ways you could try to make Years work for you: -> Feed 50% of Years a day mixed with kibble (studies show this is still beneficial) -> Order in bigger volumes through Years (we discount based on bigger orders because there are less courier costs etc) -> Order bigger pack sizes and serve the order size you feel works for your dog. This is less personalised but will help you with cost. Hope that helps and big thank you for taking a look at Years :-) 0 0 • Reply Sign in to reply Years team ChrisP •one year ago Hi Chris! Really appreciate the feedback. We don't have control over the AADF calculator and how it works. It is factually accurate: - You can buy 400g meal pack sizes for £2.90 on Years - You can buy 1kg from under £6 per KG But if your dog requires less, E.G 200g pack sizes then the costs per 200g pack size is different to that of a 400g pack size. This is simply due to the economics of producing meals, the bigger the pack size the more savings we can pass onto the customer. The best way to get an accurate price is: https://www.years.com/pages/survey Some ways you could try to make Years work for you: -> Feed 50% of Years a day mixed with kibble (studies show this is still beneficial) -> Order in bigger volumes through Years (we discount based on bigger orders because there are less courier costs etc) -> Order bigger pack sizes and serve the order size you feel works for your dog. This is less personalised but will help you with cost. Hope that helps and big thank you for taking a look at Years :-) 0 0 • Reply Sign in to reply Jojo1 ChrisP •one year ago You get what you pay for in the quality of the ingredients and the way they are processed although some foods like Royal Canin are expensive considering to poor ingredients. I have found that you don’t need as much of Years food as raw to keep condition on although I do feed mainly raw. I tried out feeding four dogs only on Years for a month and they needed 50 gms less a day than raw. 0 0 • Reply Sign in to reply

Georgiana Hasca •one year ago There is barely any meat in this. All I can see in the food is quinoa , cranberries and extremely small morsels of meat. As a result my dog won’t eat it†¦. And I paid 140 for the pack. 0 0 • Reply Sign in to reply Years team Georgiana Hasca •one year ago Morning Georgina, Every meal is 60% prime muscle meats - full ingredient information is shown on here prior to purchase: https://www.years.com/pages/meals-page The meat is diced to around 15mm to make it easy for all size of dogs to eat it, but like mentioned every pack contains a minimum of 60% prime meat (no mechanically separated meats or cheap meats). Adding more meat is cheaper for us than adding more superfoods, cranberries etc but we are guided by what we believe will give your dog longevity, better health etc and our Board Certified Nutritionist. Quinoa is roughly around 5% but because it is light and fluffy and sucks up the meat juices it does coat the meat. Feel free to email us yap@years.com and we would be happy to receive your feedback and discuss further. Our meat content is the same or higher than other fresh food producers. What % would you like to see? Let us know! 0 0 • Reply Sign in to reply Suzanne Benjamin Georgiana Hasca •one year ago I find this to be an odd comment. It is clearly high in meat content. Far better ingredients than Butternut Box. I actually have tasted it. It's delicious! 1 0 • Reply Sign in to reply gydoggs Suzanne Benjamin •one year ago Susanna Benjamin aka Darren Wilkinson lol 0 0 • Reply Sign in to reply Maggie Austin Suzanne Benjamin •one month ago You have the same dietary and taste requirements as your dog? 0 0 • Reply Sign in to reply

Sarah Jane Spice •one year ago Your company has taken a whopping 176 quid from my account today absolute piss take i only ask for a trial please refund me immediately today, why is there no telephone number????? 0 0 • Reply Sign in to reply Years team Sarah Jane Spice •one year ago Hi Sarah, I am sure the team have replied to you if you emailed yap@years.com and no doubt have already refunded you. In terms of the 7 day trial, this gives you the opportunity to try Years for a 7 day transition trial and then your dog receives their ongoing delivery (which you select at checkout) so they don't run out! This is detailed in 8 different places during the sign up process - notably: -> The landing page: https://www.years.com/pages/trial-box -> The 7 day trial selection page it states: You will automatically receive your next delivery after 7 days so Peter doesn’t run out. You can amend, pause or cancel future deliveries with just one click in your account. -> At the checkout page you can't proceed without ticking a box which states: I understand I will automatically be billed and receive my next delivery when my first order is due to run out. I can amend, pause, edit or cancel future deliveries with just one click in my account or email yap@years.com. Complete flexibility. -> In the delivery you receive a letter which states above -> There are also email communications but sometimes of course these could get stuck in spam filters. We don't want ANYONE to feel like they wasn't aware that the trial proceeds to regular deliveries so sorry you feel this way. Once you transition a dog, you want to stay on that food (if they liked it) and not switch between foods because this can cause upset tummies - hence it is setup this way. To be clear at any point before dispatch you could and can edit your delivery dates, cancel, edit meals or change frequencies :-) Hope that explains but we are available at yap@years.com and yes a telephone number will come soon just increasing the team (we are only a few months old!) :-) 0 0 • Reply Sign in to reply

Gabie Azzopardi •one year ago Years, how do you calculate the dogs daily calorie intake. seems questionable to me. According to the calculator on this website, my dog should intake around 638 calories but you've decided that my dog needs 430 calories. Butternut box determined the ideal calories is 540 with all the same criteria. 0 0 • Reply Sign in to reply D H Gabie Azzopardi •one year ago Not sure how they do it, my 21month staffy lost 2kg in 5 weeks. I got in touch and they said increase the tray sizes, then the price jumps up.I thought they'd work the correct calories out initially. 0 0 • Reply Sign in to reply Years team D H •one year ago Every dog is different and the algorithm which was created with our Board Certified Nutritionist accounts for lot's but it is just a guideline. Your feedback is being used though and all the information we receive is fed back into the algorithm - so thank you!! We are only a few weeks old so the feedback is essential. 0 0 • Reply Sign in to reply Zinna Gabie Azzopardi •one year ago Agreed. When I put my dog as weighing 4.6kg it said she needs 80g a day. If I put her as 4.7kg she needs 160g a day? (And £10 more expensive). Makes no sense. I think they are trying to fit it to their pack sizes (so 1 pack or half a pack a day) so it’s easier to ‘portion’ out. 0 0 • Reply Sign in to reply Years team Zinna •one year ago Hi Minna, Our website works in KG so it would either be 4kg or 5kg, we don't have decimal places. If you are unsure please email yap@years.com and we will help you. Years is incredibly tailored and compared to the other fresh companies we have more pack sizes. That said if your dog does fall just outside of one category it can skew the algorithm slightly. We would LOVE to chat with you and find a solution. 0 0 • Reply Sign in to reply Zinna Years team •one year ago No, I put my dogs weight as 4.7kg. Hence why I was able to find out the massive difference between the serving suggestions between 4.6kg and 4.7kg. More than happy to email you a screenshot of that. 0 0 • Reply Sign in to reply Years team Gabie Azzopardi •one year ago Thanks Gabbie - I think the team have responded to you on email but we will take a look at this and see what is happening. Thank you for letting us know - really appreciate it. 0 0 • Reply Sign in to reply

Collie mama •one year ago Turkey thigh and cranberries: My fur baby is absolutely loving this food , 🐶however I would prefer for this to have a higher meat content with not as much quinoa and potato , in my opinion that would make it perfect 👌🏻†¦ as it’s better for dogs to have more meat 💚 0 0 • Reply Sign in to reply Years team Collie mama •one year ago Great feedback and your support is AMAZING - thank you! Just so you know, we include quinoa is around 5% and we include because it includes all of the aminos needed :-) Curious what you think the %'s should be between meats, veg, fruits etc? Would be useful. Thanks! 0 0 • Reply Sign in to reply

The hairy ones mummy •one year ago We are new to Years but are really impressed by the quality of the food and the customer service. Our crossbreed rescue is loving the food. It looks and smells good. Very appealing googly eyes from our doggie at meal times - it really is rewarding to know he is getting a nutritional, balanced meal. Good to feed him fresh food, and no freezer space required. We Highly recommend. 1 0 • Reply Sign in to reply Years team The hairy ones mummy •one year ago Love your name on here :-) So happy that your crossbreed is enjoying the food, and thank you so much for taking the time to leave a review. It really does help and allows us to invest in making the meals better and better. More varieties are coming soon for the hairy one - including fish and pork :-) THANKS AGAIN!! 0 0 • Reply Sign in to reply

WendL •one year ago Having tried several different foods for our Dalmatian, from dry to fresh frozen, and him either having upset tummy, rash or just not seeming to like it, we have now found this food, he loves it! He seems so much better on it. Plus it is convenient as can be kept out of the fridge until opened. 0 0 • Reply Sign in to reply Years team WendL •one year ago Wendy this is amazing to hear - thank you for sharing. Glad you like the fact it can be stored in a cupboard until opening - took a long time for us to perfect that and still use a gentle cooking process :-) If you need anything in the future just pop us an email to yap@years.com :-) THANK YOU!! 0 0 • Reply Sign in to reply

Serga Collett •one year ago Hi, I am very impressed with the sound of this dog food, whilst not a nutrition specialist, it sounds to me a really balanced diet. I would be very interested in trialling it but would like to know a) how is it packaged, I try and avoid plastic trays due to the environmental impact and b) I am concerned that all parts are British sourced. I am keen to keep travel miles of what I purchase to a minimum and as I see your HQ is in Nottingham (I am in Cambridge), this seems a good option. I have two cockapoos who have been fed on Natures Menu (due to its lightly steamed process and its proximity with its factory in Norwich) However I was really disappointed when there was a recent shortage, that this was due to a supply problem of their packaging which they were obtaining from Munich in Germany!). Congrats on producing what looks like a great food. Looking forward to your answers. 0 0 • Reply Sign in to reply Years team Serga Collett •one year ago Hi Serga, Great questions so let's get straight to them :-) a) We package in recyclable plastic trays, which are also made from recycled plastic - made in Huntingdon UK. We have new packaging coming in 2 months which will also reduce the overall amount of plastic we use. b) We are based in Nottingham :-) Many of our ingredients are sourced using local companies. Within the next 3-6 months our production will also be powered by Solar Panels. Hope that helps. You can try a 7 day trial of Years at: https://www.years.com/pages/trial-box 0 0 • Reply Sign in to reply Cait ONeill Years team •one year ago Just wanted you to know that I had decided NOT to go with your company after the trial only because of the amount of plastic you use. So I’m glad to hear this news! 0 0 • Reply Sign in to reply Years team Cait ONeill •one year ago Totally understand this - the new packaging reduces this by over 66%. Look out for the launch! :-) 0 0 • Reply Sign in to reply

Leah Fellows •one year ago I’ve been following Years’ Facebook page for about 4 months now and ordered a trial box. The food smells lovely - can really smell the meat in it and visually nice to look at too. I am very impressed and at the size of the trays too; a lot bigger than I thought. I think I will be ordering in the future ! We have quite a bit of other food at the moment but Years is definitely something I am going to be looking at. I am all for feeding good quality. Lovely packaging too 🥰. 5 stars all round ⭐️⭐️⭐️⭐️⭐️. Well done Years team ! 0 0 • Reply Sign in to reply Years team Leah Fellows •one year ago Leah your review makes us so happy - it really does - thank you. This is just the start, keep your eyes open for even more meals and even better packaging :-) THANK YOU!!! 0 0 • Reply Sign in to reply

Paul Carter •one year ago My GSP is loving YEARS dog food - always a clean bowl after meal times . Finn is really enjoying the selections and doing well on the food- it smells and looks great too! Friendly customer services and great chat group on Facebook :) 0 0 • Reply Sign in to reply Years team Paul Carter •one year ago Paul thank you for sharing - really makes a difference to a new company like us. I am so glad your dog is enjoying it! Glad your enjoying the group too :-) 0 0 • Reply Sign in to reply

Caroline Cross •one year ago My 5 year old large crossbreed loved this food. I find the young company Years very professional and engaging with their customers. It’s not the cheapest, but I believe that’s because it’s the best that we’ve tried, We have only tried beef and chicken so far, but clean bowl and even tray. Would definitely recommend you try it if you have a fussy pooch, or even if you don’t! Well done Years 0 0 • Reply Sign in to reply Years team Caroline Cross •one year ago Caroline thank you for sharing this wonderful review :-) Like you said we are a young company and this is just the start, over the next few months hopefully we improve even further and give your pooch even more variety in their diet :-) Thanks again for such a great review. 0 0 • Reply Sign in to reply

Amanda •one year ago Where do I start? I have a cockerpoo, 13 months old! In the ten months I’ve had her I have been through every dog/ puppy food known to man! Some she ate a mouthful of some she wouldn’t even go near, including raw , different dog and better it box! All great food! Tried 15 kibbles! Spent most of my wages on the food! In the end I gave up starting cooking my own! She ate that but I work full time have a family and couldn’t sustain or afford to keep doing it. So I saw years and thought I’d give it one last try !!! She bloody loves it!!! Clean bowl every time!!!! I’m so happy, she’s so happy! The rest of the family are so happy!! Thank you years for making this lovely healthy food!! Looks good enough to eat myself! 2 0 • Reply Sign in to reply Years team Amanda •one year ago Wow. Wow. Wow! So happy we could be of help and thank you for spreading the word. Very much appreciate you posting this :-) Thank you! 0 0 • Reply Sign in to reply

sha •one year ago My little dog is a night mare when it comes to dog food ,he will not eat any ,I have tried different dog ,he would sniff and walk away, I came across years food and it sounded brilliant so I gave it ago ,I am really pleased, he actually eats the range they prepared for him including the super food powder, his coat is looking healthier,and his poo is now normal,he was itching so much ,I tried various medicine but nothing worked it was all due to his food because since he has been on years food 2 weeks,he has hardly scratched a massive relief, years food looks tasty and smells like normal food,I am so pleased with results I will be carrying on using it 0 0 • Reply Sign in to reply Years team sha •one year ago Not exaggerating this made us very emotional. Thank you so much for sharing, we are trying every day to get better and better and this makes it worth it. THANK YOU. 0 0 • Reply Sign in to reply

Beccy99 •one year ago My dogs have been eating this for a few days and love it which is great however it is super expensive i have 2 toy breeds one is 3kg the other 1.7kg to feed them on this would cost me £120 every two months or £80 every 4 weeks which is far too expensive i pay around £50 every 1and a half months sometimes it can last 2 months and there current food is mcadams kibble and the other eats mcadams freeze dried (which i highly recommend) another issue i do have with this dog food is there misleading photos like the one on here it shows the food is quite bright and yellow in colour in reality it is not its brown very similar to different dog it has lots of veg and stuff in it but it does not match the photos at all. I like the fact it can be re heated it doesnt smell great i dont think this is the worlds best dog food. I may purchase again in the future as a food topper for my two dogs which is how im using it now one thing i really did like is the supplement that comes with it. 0 0 • Reply Sign in to reply Years team Beccy99 •one year ago Great feedback - thank you Beccy :-) We fully appreciate that everybody will have different budgets for this dog and we are only a few months old but the idea will be for us to bring down the price (without changing quality) when we grow. Thank you so much for your support so far. You know this already but for the benefit of others reading, unlike other dog foods you mention, our price includes fresh wholefood meals with prime cuts of meat like Chicken Thigh and Steak plus Superfood Supplement (with ingredients designed for your dog) and of course prebiotics and probiotics. Thanks for the feedback on the colour of the meals, your point is taken onboard. Version 2 of our meals launch soon and they are incredibly colourful too :-) If you have any feedback on the ingredients which you think don't make us the worlds best dog food - which is our aim, then please let us know at yap@years.com. We want to improve, this is the start of the journey and ANY ideas you have will be amazing. 0 0 • Reply Sign in to reply

Simone •one year ago Anything for puppies please? Getting a cairn pup soon and comparing foods Thanks 0 0 • Reply Sign in to reply Years team Simone •one year ago Hi Simone, Great question. We do not believe in a "one size fits all" meal that is the same for puppies and adults - they require different nutrition. Therefore our puppy meals are not quite ready yet but will be week commencing the 5th of May and they will be for puppies, designed for their specific health needs :-) Hope that helps! 0 0 • Reply Sign in to reply

OB Joyful •one year ago Hi, Can you please tell me if you use bonemeal on your dog food? Many thanks 0 0 • Reply Sign in to reply Years team OB Joyful •one year ago We do not use bone meal. We prefer premium cuts of meat like steak, chicken thigh and turkey thigh :-) 0 0 • Reply Sign in to reply

geodoggy5 •one year ago I was curious about this food as I have a background in food manufacturing/importing and import a lot of shelf-stable meals for convenience stores (such as the Polish brand 'so food' or Rustlers). These foods are, understandably, not considered 'fresh' or 'nutritious' but simply pose an option for rushed commuters who need a quick meal without the time to make fresh food. The reality here is that this food is not 'fresh' and should not be labelled as such, as it can be stored on the shelf and therefore is more akin to a wet dog food. That is not to say that the food is to be shunned, but there is a legitimate concern for the responsibility of AADF and the advertising of Years to be misrepresenting this food as 'fresh' when anyone with a background in manufacturing knows the difference. I also find the Years comparison on their website, comparing their food to Butternut and Different dog (amongst others) to be incredibly distasteful and verging on a marketing misrepresentation of information which could open them up to being sued. If you go on their website you'll see pictures of competitors' food which is presented in such a way as to look unappealing compared to Years - does Years seriously think Different Dog looks like bad dog food? Anyone can take a picture of food in a pack and make it look less appealing, and I'm not sure Years would like it if competitors took unappealing photos of their food and put it on their website to suggest it's a bad food. The Years branding, for me, is therefore distasteful. 0 0 • Reply Sign in to reply Years team geodoggy5 •one year ago Hi, Firstly thank you for taking the time comment! If you are a customer then please provide an ORDER ID so we can take a look and call you to discuss further. If you are then you will see our meals really are, in our view, a class above any other product on the market. Plus of course you get the Supplement, prebiotics and probiotics too! I think you probably are not so below is an answer to your points :-) 1.) We Steam Fresh cook our meals which means we cook at temperatures same/similar to all the "Fresh" providers on the market. We also only use wholefoods and proper cuts of meat which are minimally processed which in our view is a step up on the other fresh providers. A apple is fresh, a banana is fresh which are both stored at an ambient temperature and can be for a period of time without "going off". Many people wouldn't consider a frozen product to be fresh, but the "fresh" companies including Different Dog that you mention are a frozen product. We follow the principles of the Dr Gerrard Lippert study and provide fresh, wholefood ingredients, that are minimally processed using a Steam Fresh process which is unique to us. The important point here is no rubbish, no preservatives, just wholefood ingredients providing the maximum possible nutrition - which surely is the most important point for your dog? Rather than whether it is stored in a freezer, fridge or cupboard? However you should note the following: -> The product can be stored in a cupboard for up to 3 months, not indefinitely or years like the products you refer to. -> Once opened the product must be stored in a fridge Our Steam Fresh is AMAZING - giving such a benefit rather than having to defrost etc but it isn't magic and the product will perish once opened. Again the most important thing is NUTRITION and MINIMAL PROCESSING. 2.) AADF asked a lot of questions before deciding on the category of our product. 3.) Every photo on the product comparisons is an actual photo of the competing product. But I don't think it a surprise that brown mush looks worse than Years does - because again we use proper ingredients not "mince" or "mechanically separated meats". If you can make some of those products look better on a photo then please do and please email us yap@years.com and we will change the comparison image. 4.) We do have a comparison to competitors just like Different Dog and others do also (only referencing them because you did too) Different Dog are a brilliant company and share our vision of helping dogs to live longer. We chatted with them about the photo comparison and although it was of an actual product, not doctored in anyway, we made the decision to remove it. Why? Because like you said, it is a top product. Obviously we think ours is much better still and we offer prebiotics, probiotics and Superfood Supplement on top but we always we think that way. I don't expect to change your mind but I hope that at least goes someway to explain. 0 0 • Reply Sign in to reply geodoggy5 Years team •one year ago Couple things here - many other companies offer supplements/probiotics. Yours is included 'free' but your food is generally at a much higher price point and therefore you are compensating for the 'free supplements'. I don't want to dwell on this point, but it certainly seems unfair that your AADF rating includes the supplements as a core part of the meal as most companies can offer supplements and who's to say most users aren't putting them on the food anyway, which seemingly improves the AADF rating. Perhaps your food needs supplements as it lacks nutrition in other areas? Who's to say. You mention the Dr Gerrard Lippert study a lot - what precisely are the principles of the study that you are following? Nowhere in the study does it reference 'steam cooked food with a 3 month shelf life' - it only mentions (vaguely) home-cooked food. I think you'd fall at any legitimate line of questioning with relation to the use of that study in your marketing. I doubt you'll stop using it though. Finally, I am very curious (and I smirk as I write this) that you took the photo of DD off your website. It seems that you knew you were wrong there and, again, fell at the first hurdle when they questioned you on it. When you say that 'brown mush looks worse than Years' - what 'brown mush' are you referring to specifically? Are you brave enough to name names? I have used Butternut Box (who I believe you may be referencing) on many occasions and believe it to be a great dog food - you will find many product photos on their instagram that you could use to compare it to Years honestly. I believe Years, in fact, looks like mush ladled with Quinoa to absorb the moisture when you steam cook the food. Ultimately my issue with yourselves is your distasteful marketing and copyright alongside misrepresenting very basic and fundamental points about your food. 0 0 • Reply Sign in to reply Maggie Austin geodoggy5 •one month ago It's giving me the vibes of a new take on Tails marketing ploys. 0 0 • Reply Sign in to reply

Alexandra Brown •one year ago Hi there I have a very, very fussy Shih Tzu and wondered if you do any trial packs. I previously bought Butternut and he wouldn't touch it so don't want to make another expensive mistake. Many thanks Alex 0 0 • Reply Sign in to reply Years team Alexandra Brown •one year ago Hi Alex, We will be launching trial packs in April - just finishing the process now. The early feedback is fussy dogs are LOVING Years. Thank you so much for your interest! You can see many happy fussy dogs right here by the way: https://www.facebook.com/groups/yearsinsiders 0 0 • Reply Sign in to reply

Oskar •one year ago I’m a 3 year old GSD and my owner was insistent on feeding me raw†¦but I DID NOT like it†¦so I suggested she buy me some Years. She did and I am SO happy. I wolf it down like never before and I’m now loving life AND food. So thank you mum, and thank you Years. 🙏🏼 1 0 • Reply Sign in to reply Years team Oskar •one year ago No - thank you! So much for giving us a try, it really does make a huge difference to us. You are a super star - thank you. 0 0 • Reply Sign in to reply

Julie Garscadden •one year ago After being lucky enough to get some taste tester trays my dogs Izzy and Millie absolutely loved Years! I finally placed my first subscription order yesterday. I will admit that I ummed and ahhed for a while whether to switch to Years. It is more expensive than my dogs current food which still also gets a pretty decent rating on here. However when I properly worked it out it really wasn't that much more expensive to purchase years compared to their current food because it isn't always on offer in the supermarkets (butcher's 150g pate trays is what they currently have at dinner time). It works out at an extra £10 a month (£5 per dog) for years compared to the normal price for the butchers. I plan on still giving Izzy and Millie their usual dry food in the morning and years in the evening. Allaboutdogfood has helped me recently find a more nutritious and actually cheaper dry dog food recently too. The butcher's trays I get score 89% on here whereas years is 97% so a difference but not a huge huge amount compared with other brands. However, for all my dogs devour both years and butchers, Izzy will shout (bark) at me for more of the years as she loves it so so much! She also jumps higher in the air when I'm putting years down to them. Millie loves it too but is a little more calm and relaxed although her tail does wag quicker for years! Also, the butcher's food, to me, stinks, not overly, well sometimes very much so! Years however smells good enough I'd actually be tempted to eat it myself! I also like that with years I can see all the different ingredients rather than them being blended into a paste. What I like about years is I know exactly what is in their food and they are tailored individually to both my dogs needs giving them the best possible nutrients. 0 0 • Reply Sign in to reply Years team Julie Garscadden •one year ago We are blown away at the response and customers like you Julie. I think your way of doing morning and afternoon food differently is a fantastic idea and we will be suggesting this to others too. Amazing. And thank you so much for leaving a comment on All About Dog Food. 0 0 • Reply Sign in to reply

Kirstyaj2404 •one year ago This food is amazing it was initially bought for my frenchie willow but she shared with her fellow pups and they all woofed it down, so it’s safe to say they all loved it 😍 0 0 • Reply Sign in to reply Years team Kirstyaj2404 •one year ago Kirsty you super star - thank you for sharing. Sounds like Willow had her food stolen eeeeek! :-) 0 0 • Reply Sign in to reply

Tillydog •one year ago Years Dog Food stands out from other dog food companies in their commitment to providing fresh, real food for dogs. The meals are prepared in small batches, and are never frozen or preserved with artificial ingredients. This means that each dog receives a meal that is tailored to their specific needs, and is made with only the freshest ingredients. The company offers a variety of meal options, including chicken, beef, and turkey, as well as vegetarian and grain-free options. Each meal is formulated with a balance of protein, healthy fats, and carbohydrates, and is free from fillers, preservatives, and artificial flavours. However, it's important to note that this type of freshly cooked dog food can be more expensive than traditional kibble or canned food. Additionally, the meals must be kept refrigerated once opened and have a shorter shelf life than other types of dog food. But for dog owners who prioritize high-quality, fresh ingredients for their furry friends, tYears Dog Food is definitely worth considering 0 0 • Reply Sign in to reply Years team Tillydog •one year ago Tilly thank you for taking the time to write all that. Totally agree with you on every part. And yes it may cost a little more than kibble/some wet foods but because it is so so so much better in our view. You also get so much more like you mention. Thanks again Tilly. 0 0 • Reply Sign in to reply

Heaneb •one year ago All three of my pups (including a very choosy Japanese chin) are loving years food, they get excited about the delivery and live the taste. I'm happy as it's a complete nutrition system with superfood supplement and I don't have to worry that their diet isn't right as this is balanced and personalised to their needs. I can see the individual, wholefood ingredients and know it's doing them good 1 0 • Reply Sign in to reply Years team Heaneb •one year ago Wow! What a lovely review. Covers all our selling points so might screenshot and use for our marketing :-) Seriously though THANK YOU - your support is incredible and appreciated. 0 0 • Reply Sign in to reply

Darren Wilkinson •one year ago Darren Wilkinson just now â–¾ I’ve been searching for a change of dog food, That’s simply just unique, Ive tried all the other brands out there, But Years you cannot beat. The look and the colourful texture, Makes it such a worthy winner, A meal so delicious and healthy, Ideal for any dogs dinner. A trio of tasty flavours, Turkey,chicken and succulent beef, It’s good for my total wellbeing, It’s ideal for my skin and my teeth . I can use this food as a topper, Or simply all in one meal, But either way I eat it, I’m certainly getting a good deal. Ive heard there’s fruit and vegetables, The supplements and oils are great, So check out Years Insiders, And see how their meals rate. Honey and Daz. 0 0 • Reply Sign in to reply Years team Darren Wilkinson •one year ago Our first Poem review! We are delighted to be feeding Honey - thank you Daz. 0 0 • Reply Sign in to reply Darren Wilkinson Years team •one year ago And I’m delighted and grateful to be fed this wonderful food. Honey. 0 0 • Reply Sign in to reply

Lisa68 •one year ago My dogs are dogs that will eat or leave, but with years dog food they clean the bowl and look for more, it’s the best dog food by far from any other brands, I can even use it as a topper if I liked or as a whole food, I can warm it up for them to, it can be stored in a cupboard or in a freezer all in all I give this dog food 10000 percent on there dog food well done years about time an amazing dog food was brought out perfection 0 0 • Reply Sign in to reply Years team Lisa68 •one year ago Well 10000 percent is certainly a good score - we need to petition All About to increase their rating! Really appreciate your time writing this review. What do you think to the supplement which comes within the full nutrition system? 0 0 • Reply Sign in to reply Lisa68 Years team •one year ago I love that it’s catered to your dogs needs, and for free not many company’s give anything for free, our dogs need to be supplemented, as there domestic animals so we need them to live longer Thank you again for the amazing food and supplements, never known a food so nice 1 0 • Reply Sign in to reply Years team Lisa68 •one year ago Pleasure is all ours. 0 0 • Reply Sign in to reply

Tracy F •one year ago Best dog food so far. I had fussy dogs. Not any more. They absolutely love Years One even seems happier in herself and has more energy. So pleased we discovered this. Storage is great too. No freezer required. 0 0 • Reply Sign in to reply Years team Tracy F •one year ago Tracy thank you for taking the time to leave a review on here. The team are working so hard at the moment and these type of reviews make it worth it. Our goal is to help every dog live longer and to do so by creating the World's Best Dog Food. The adventure just started so thank you so much for your support! :-) 0 0 • Reply Sign in to reply

Years team •one year ago Do you have any questions? Would you like to know if Years would suit your dog? Any questions just let us know :-) Years.com is tailored to your dog, including their breed/mixed breed traits and of course FRESH! :-) 0 0 • Reply Sign in to reply Leigh Russ Years team •one year ago Do you have plans for any other recipes? More non-poultry options would be good for the allergy sufferers. A fish one would be ideal. Cheers 0 0 • Reply Sign in to reply Years team Leigh Russ •one year ago Yes the next 2 meals we have coming are: - Friday Night Fish - Slow cooked Pork Plus puppy recipes at the end of April. We do also already have Steak Hotpot on the menu. 1 0 • Reply Sign in to reply Linda and the boys Years team •one year ago Yay we love your food and can’t wait for Fish 🎣 0 0 • Reply Sign in to reply Years team Linda and the boys •one year ago Thank you Linda that means so much :-) The fish recipe, is looking like the best yet :-) 0 0 • Reply Sign in to reply Ian Jones Years team •one year ago Interested on the reasoning for the slightly controversial Enterococcus Faecium additive? Any concerns for antibiotic resistance? Also can you tell us the lipid levels of the green lipped mussel as currently using a 12% lipid version which should deliver 1500mg daily for my 20kg dog? Thanks 0 0 • Reply Sign in to reply Years team Ian Jones •one year ago Great questions. Enterococcus faecium is a stomach bacterium that is used as a probiotic in many dog supplements including YuMove. This bacterium is normally found in the digestive systems in dogs and other animals already. More info on this here: https://petkeen.com/enterococcus-faecium-dogs-benefits-side-effects/ And study here: https://pubmed.ncbi.nlm.nih.gov/12903867/ Green lipped mussel is included in some of our recipes depending on the breed and size of the dog. Our meals are tailored. This tends to be with smaller dogs so I don't think your recipe will include it but please go to www.years.com and fill in the survey to see your results. 0 0 • Reply Sign in to reply Ian Jones Years team •one year ago Thanks for the super prompt reply 1 0 • Reply Sign in to reply Years team Ian Jones •one year ago Pleasure :-) 0 0 • Reply Sign in to reply