Bdh89

Having read the negative reviews about BB I’m really shocked - we’ve fed our two dachshunds BB for the past 2 years and they both love it, solid poos and super shiny coats, we’ve never had any issues in the two years that we’ve been ordering from them.

Nella

Hi.

I'm sure you can agree it is quite alarming to see some many people saying that of recent their dogs have suffered with diarrhea and vomiting. If you are unable to state here if there is an issue and if said issue is resolved then I'm afraid I will not risk my puppys health here and try an alternative.

@molly&roccosfurmum

Good luck and thanks for sharing. I have just cancelled my order - very nervous about starting using BB now.

Butternut Box VN

Hi Nella,

Thank you for getting in touch, it's Leah here, one of the in-house Vet Nurses at Butternut Box. We appreciate the concern seeing illness can cause and we understand there can be many factors to an upset digestion. To offer you some reassurance regarding our controls and processes to ensure your dogs safety, please can contact us at bark@butternutbox.com and we can we offer a little more support here.

All the best,

Leah

Nella

Hi,

Is the issue resolved now?

Looking at foods for my pup and come across this brand from reviews online but the most recent comments here are concerning.

Walkingwithdogs

Please can you update this, I've tried but its not working

Walkingwithdogs

This isn't up to date

AimeeG

Is it suitable for a 5 month puppy - nutrient wise? Is it classed as a ‘complete’ food?

ButternuBOXVN

Thank you Chamingo, we really appreciate your feedback and are delighted to hear how well things are going.

ButternuBOXVN

Hi JP, Thank you for reaching out directly to the team, we look forward to keeping in touch. Anna

JP

Ok so just had a positive call back from one of BB vets and had a long discussion about the situation and now feel like they are taking it more seriously.

Hopefully this will not happen again and i am going to carry on feeding BB for now at least.

JP

Just been on the phone to BB lets see if i get a call back as promised,i didnt get one previously when promised so i wont hold my breath,and lets see if they do anything about trying to find the problem and be able to assure me it will not happen again!! Too many people with the same issue for it to not be the food.BB need to get off the pedestal and realise dogs health is more important than marketing.

Years team

The meals are 100% complete without the Breed Health+ Supplement. We provide the Supplement separately because probiotics are most effective this way, as are the other ingredients.

The rating with or without the Breed Health+ supplement would be the same or higher.

Years team

Replied now, thanks for pointing it out - was missed :-)

Years team

Hi Karen,

Some great feedback here and this is our first full year of offering Years to dogs, so we are listening and making changes.

To answer your points:

- Packaging is unique, it allows us to gently cook the product with steam, very quickly, retaining more nutrition BUT totally agree that the downside is that you have different sections to get the food out of. Many of our Years customers give their dog the "empty" tray at the end, "Tray Day" and let the dog go to work and any bits which are stuck. However not ideal, agree, and working on it.

In terms of plastic, it is much less plastic than separate trays and it is fully recyclable but agree with your point. Very shortly we will be allowing customers to return them to us and ALL our meals will also be cooked using solar/renewable energy.

The ADMIN you reference, we have had conversations with, and agree it should be a friendly environment.

Again thank you so much for your feedback and I would like to keep you up to date personally - could you email me darren@years.com so I can do so? With improvements we make, and then I will send you some free product to try at this point :-)