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14k
6
United Kingdom
Suitable for all breeds of dogs
Click here for more info.
In general, unless your dog has health issues, you probably won't have to worry about these figures. Click here for more information
Mixing bowl composition
This is the ingredients list as printed on the packaging or manufacturer's website.
Think of the 'mixing bowl' composition like a recipe - all the ingredients you would need to put in a 'mixing bowl' in order to make the food.
Ingredients have to be listed in descending order of their weight so the higher it appears, the more there is.
Highlighted ingredients
Ingredients that we believe to be controversial or inferior are highlighted in yellow with particularly low grade, highly contentious or excessively vague ingredients in red.
As fed composition
While the 'mixing bowl' composition is useful for knowing what went into the food, it doesn't always reflect what your dog is actually eating. This is because the processes that turn the ingredients into the finished pet food can significantly alter the relative weights of the ingredients.
For this reason we've calculated the approximate 'as fed' percentages for the main ingredient categories in the finished product.
Please note that these figures are very approximate. They are estimates based on the information provided by the manufacturer in the ingredients list so the clearer the terminology and the more percentages they provide, the more accurate our estimates will be. Wherever information is lacking, we always assume the worst.
Ingredient categories
◉ Meat ingredients: includes all meat and fish ingredients except isolated fats/oils.
◉Added oils and fats: includes all isolated oil and fat ingredients.
◉ Carb-rich ingredients: includes all ingredients derived from grains, pseudo-grains, potatoes and other starchy root vegetables, sweet potato and legumes (except whole peas which are categorised under fruit and veg) except for isolated protein and extracted oils. Also includes fibre supplements.
◉ Fruit and veg: includes all whole vegetables and fruits.
◉ Other: all other ingredients. Mostly made up by nutritional supplements and additives.
For more information on any ingredient, please take a look at our Dog Food Ingredient Glossary
The dry matter level of a nutrient is the percentage there would be in the food if all of the water was removed.
With water taken out of the equation, these figures allow the nutrient levels of foods of different types (like wet and dry) to be compared on an even playing field.
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88.00 out of 100 - Excellent
Our unique product ratings are calculated based on a number of characteristics including the quality and quantity of the stated ingredients, certain nutritional and technological additives and the processing methods used to create the food. They are designed to indicate how beneficial we think a food is likely to be for the majority of dogs when fed on a daily basis for an extended period. Click here for more information
Country of origin:United Kingdom
A technological additive is any substance added to a pet food "for a technological purpose and which favourably affects the characteristics of feed".
The most common categories of technological additives include preservatives and antioxidants, gelling agents and thickeners and probiotics.
While the primary effects of technoloical additives are certainly 'favourable' (increased shelf life in the case of preservatives & antioxidants, better food texture and consistency in the case of gelling agents and thickeners etc.) some have been linked to health problems in pets and should be treated with caution.
Unfortunately, many technological additives do not have to be declared by the manufacturer so just because they do not appear on the label does not necessarily mean they are not in the food. If in doubt, ask the manufacturer directly exactly what technological additives their foods contain.
HC678888 •4 days ago
My dog Bart was so fussy and had really bad poos and butternut has totally changed his life. He’s been on butternut box now for 3 years and has been in such great health in that time. He’s got a shiny coat and gets so excited for food every day His poos are neat and tidy and easy to pick up The customer service team are so helpful too with anything we need! Thank you so much butternut for making mine and Bart’s lives so much easierSisqi •6 days ago
It was only by chance that we saw the numerous comments regarding BB and diarrhea and now we are becoming quite concerned. Sisqi, our Bichon has been on BB for quite some time but has become increasingly reluctant to eat it. She has had diarrhea, occasionally bloody for the past 5 days. Nothing has changed in her diet. This alone does not incriminate BB, however our secong Bichon, Kishi, who is a rescue we adopted only two weeks ago now has the same issues. She came to us healthy, having been checked out by the rescue organisation vets. Poo firm and normal. We are now becoming convinced that BB is causing these issues. They are now both on a fresh chicken diet to see if things improve. Can anyone who has had these issues say how long it took for their dogs to recover?Emily
Sisqi
•4 days ago
The really explosive, wanting to go outside every few hours-type diarrhea went pretty quickly once we took him off the problematic batch of BB, and completely back to normal within a couple of days. He's youngish (4), though so YMMV Hope your dogs feel better soon, and shame on BB - their 'thorough analysis' is clearly missing something....Mimikyall •9 days ago
Used butternut box for 4 years and have never considered an alternative. The food is always great quality and our dog has loved it since a puppy. The customer service is great and we always love the additional Xmas calendarT •9 days ago
Batch issues Hi All, I'm sorry to read about all the poorly pups! Very scary. We've been using BB for years, but been told from family about the issues, and we've just had our latest box delivered, I'm scared to feed it to her. I was wondering if you are able to share the batch numbers that are causing the issues, curious about whether they've pulled the batch from productionTerrier_Twins •10 days ago
Coming up to month 15 with butternut! And haven’t looked back. My two terriers Phil and Lil love the pouches and the treats they are coming out with are fabulous. I have come to really love the company too. Always surprising me with box inserts and drops :) drop me a comment if you have any questions on food or terrier nutrition in general :)Aidie •13 days ago
My collie has loved being on butternut since September with no issues until his first pouch of the latest batch. Explosive diarrhoea. And the smell. Now scared to give him anymore from that batch.Samuel
Aidie
•10 days ago
Liam the “customer love” manager says not to worry because they volunteer themselves to be independently audited but to be honest I think most of their attention is on next years Wimbledon.Aidie
Aidie
•5 days ago
Update: customer support replaced the entire order with no fuss and he’s been eating it for 3 days with no problems so far. Will update if this changes. They say they will do an investigation but I bet I don’t learn anything from it, you know how internal investigations go!Samuel
Aidie
•10 hours ago
Quite clearly a contaminated batch then if they were so quick to replace!HayHay •16 days ago
I was feeding my cavalier Butternut Box for over 6 months, he was getting bad stomach problems, diarrhea and vomiting. I was taking them to the vets and first was being told due to the breed they can be sensitive and when he got better I carried on with Butternut but used probiotics to help. Then again it happened went back to the vets who then said to change his food as they believe he has a leaky gut which can be caused by too much lectins in food which is from the lentils. I then changed him to Different Dog which is more expensive but after having it for 2 months now I understand why, my dog is healthier than ever. I'm using the same meats as I used with Butternut with Different Dog so I know it can't be due to any intolerances.Moist •17 days ago
Well, my elderly terrier started on butternut . 3 days, violently sick and the trotts. Take her off and she recovers. Try again thinking its coincidence, and the same result. Bearing in mind she is 16 years old, this food has caused her serious issues and several trips to the vets.Butternut Box VN
Moist
•16 days ago
Hi there, Thank you for your comment. I’m Leah, one of the in-house Vet Nurses at Butternut Box. We’re really sorry to hear your Terrier has not had the smoothest start to Butternut, we know this must be worrying for you. The health and happiness of the dogs we feed is our top priority. Our comment below explains some of the food safety controls we have in place for every meal that goes out of our kitchens, which we hope offers some reassurance to you too. When starting a new diet, particularly with our senior dogs, it can take some time to adjust to the change, and even more so if your girl has never had a Fresh diet like Butternut before. It can take around 2-3 weeks for her stomach to adapt to this change, and so you might see a difference in toilet trips and digestion. We do recommend taking things slowly, starting with a spoonful initially in her current diet and increasing by an additional spoonful daily. Our leaner chicken and turkey options can be extra gentle on digestion during the transitional period (similar to that of a Gastrointestinal diet for us). We would love to support further with her recovery and transition, so please contact us at bark@butternutbox.com placing FAO Vet Nurse team. We look forward to hearing from you. Thank you again for sharing this feedback. All the best, LeahButternutBoxCL •17 days ago
Dear pet parents, We’ve heard your feedback loud and clear, and we want you to know that we’re listening. The health and happiness of the dogs we serve is always our top priority. We want you to have complete confidence in our food. That's why we have the highest standards of safety and quality in place for every single meal we make. This includes: - Carrying out over 30 different food safety checks on every meal that leaves our kitchen. From the moment we receive our ingredients, right through to preparation, cooking and packing, we are testing. - Only using human-quality ingredients from suppliers approved to supply the human food industry. - Checking ovens remain at 90 degrees Celsius and above, and manually checking the temperature of the meals every 30 minutes to be certain. - Testing the nutritional quality of our meals on each batch. Every recipe is tested for nutrition and shelf-life before it’s launched, and every year after that. - Sending samples from every batch to an external, accredited lab for independent analysis to test for bacterial abnormalities related to our meals. - Volunteering ourselves to be independently audited by BRCGS (a global human food safety standard). In response to recent reviews, we carried out a full investigation into our recent batches. This revealed no irregularities or issues with any of the above measures. We are here to provide reassurance and support to all pet parents. Whether it’s guidance on diet transitions, digestive support, or access to our dedicated health team, we’re ready to help. Changes in digestion can be influenced by various factors, including introducing a new diet, intolerances, or even seasonal sickness. You can always reach out to us directly at bark@butternutbox.com or book an appointment with one of our vet nurses from your account. Thank you again for sharing your concerns and looking out for one another. We always appreciate your feedback. Best wishes, Liam, Customer Love ManagerSamuel
ButternutBoxCL
•14 days ago
Cheers Liam, must just be all our fault then.LKen •21 days ago
I have a 3 year old healthy border collie, been butternut since September due to fussiness, and he loves it, gone from turning his nose up at dinner to being desperate for it BUT has had two (one in oct and few days ago) episodes of severe diarrhoea and vomiting both required veterinary treatment, this time very scary and was passing blood from his backend. After reading all these comments, feel quite convinced that it’s due to the butternut food as surely this isn’t just a coincidence, so many others with the same symptoms. What has everyone switched their food to now? Anyone with advice here?David Inwood
LKen
•21 days ago
Strange, but my Boy was eating Honeys Raw Beef for 2 years....then a few weeks back he had a bad bout of diarrhoea which wasn't clearing up. We tested his pooh via the vet...it was all ok. We took him off Raw and put him on Hill's Biome Kibble...and he was fine within 24 hours. I'm now looking for something for him to eat along side this Kibble. I'm not sure any of that explains what is happening with all of the BB dogs on here....but my experience sounds quite similiar and Hudson wasn't even eating BB!LKen
David Inwood
•21 days ago
We have been put on the hills wet food by the vet, but doesn’t seem great quality for long term, trying to look for something else that’s nutritious!ButternuBOXVN
LKen
•21 days ago
Hi LKen, Anna here one of the vet nurses at Butternut Box, thank you for sharing your concerns. We take all feedback incredibly seriously and want to reassure you that the health and happiness of each and every dog we serve is our top priority. In response to the recent reviews, we’ve carefully tracked trends and conducted a thorough analysis, and have found no issues with our recent meals. We want to emphasise that we’re here to provide full support and reassurance to all pet parents. Whether it’s guidance on diet transitions, digestive support, or access to our dedicated health team, we’re always ready to help. Changes in digestion can be influenced by various factors, including introducing a new diet, intolerances, or even seasonal sickness. We are on hand to provide reassurance and guidance as needed and are more than happy to talk you through any concerns that you might have. Please don’t hesitate to reach out to us directly at bark@butternutbox.com or book an appointment from within your account with one of our vet nurses.Emily
ButternuBOXVN
•21 days ago
Can I ask what you mean by "carefully tracked trends and conducted a thorough analysis" please? This is pretty vague. You've lost me as a customer, because I'm 1000% convinced it was your food that made my dog ill, but I'd still like to know. ThanksLKen
Emily
•21 days ago
Second this comment and completely agree with Emily. Spoke to one of the butternut team on Thursday morning who said a Vet would be in touch asap….this is the only response I’ve had from them so far. Real shame!mclolo4 •22 days ago
My dog has been on this food for a few months and loves it. However she has been unexplainably ill for a number of days (diarrhoea and now vomiting) so I googled the brand name to see if there was an issue with anyone else. It's very worrying that other people are reporting the same thing. What has happened in the past few weeks?ButternuBOXVN
mclolo4
•21 days ago
Hi Mclolo4, Anna here one of the vet nurses at Butternut Box, thank you for raising this. We take all feedback incredibly seriously. In response to the recent reviews, we’ve carefully tracked trends and conducted a thorough analysis, and have found no issues with our recent meals. We want to emphasise that we’re here to provide full support and reassurance to all pet parents. Changes in digestion can be influenced by various factors, including introducing a new diet, intolerances, or even seasonal sickness. We are on hand to provide reassurance and guidance as needed and are more than happy to talk you through any concerns that you might have. Please don’t hesitate to reach out to us directly at bark@butternutbox.com or book an appointment from within your account with one of our vet nurses.Samuel
ButternuBOXVN
•20 days ago
Hi Anna, so basically what you are saying is you will not take accountability and that it’s just a coincidence that so many dogs are severely ill all at the same time? You’ve clearly sent out a batch of contaminated food but obviously don’t have the balls to admit that as marketing is much more important to you. You have become the fresh food Pooch&Mutt - fantastic marketing, awful food. I have cancelled my account and have subscribed to Bella+Duke. I’m sure there’s loads more people who have had the same issues with their dogs who haven’t done across this website.Bdh89 •23 days ago
Having read the negative reviews about BB I’m really shocked - we’ve fed our two dachshunds BB for the past 2 years and they both love it, solid poos and super shiny coats, we’ve never had any issues in the two years that we’ve been ordering from them.Butternut Box VN
Bdh89
•22 days ago
Hi there, thank you for your feedback, we are so pleased to hear your Dachshunds are doing well on their meals, this is great news! All the best, LeahNella •23 days ago
Hi, Is the issue resolved now? Looking at foods for my pup and come across this brand from reviews online but the most recent comments here are concerning.Butternut Box VN
Nella
•23 days ago
Hi Nella, Thank you for getting in touch, it's Leah here, one of the in-house Vet Nurses at Butternut Box. We appreciate the concern seeing illness can cause and we understand there can be many factors to an upset digestion. To offer you some reassurance regarding our controls and processes to ensure your dogs safety, please can contact us at bark@butternutbox.com and we can we offer a little more support here. All the best, LeahNella
Butternut Box VN
•23 days ago
Hi. I'm sure you can agree it is quite alarming to see some many people saying that of recent their dogs have suffered with diarrhea and vomiting. If you are unable to state here if there is an issue and if said issue is resolved then I'm afraid I will not risk my puppys health here and try an alternative.JP •24 days ago
Ok so just had a positive call back from one of BB vets and had a long discussion about the situation and now feel like they are taking it more seriously. Hopefully this will not happen again and i am going to carry on feeding BB for now at least.ButternuBOXVN
JP
•24 days ago
Hi JP, Thank you for reaching out directly to the team, we look forward to keeping in touch. Anna@molly&roccosfurmum
JP
•23 days ago
Good luck and thanks for sharing. I have just cancelled my order - very nervous about starting using BB now.JP •24 days ago
Just been on the phone to BB lets see if i get a call back as promised,i didnt get one previously when promised so i wont hold my breath,and lets see if they do anything about trying to find the problem and be able to assure me it will not happen again!! Too many people with the same issue for it to not be the food.BB need to get off the pedestal and realise dogs health is more important than marketing.chamingo •25 days ago
My 2 dogs have been raw fed as they have food sensitivity. 1 of them is so fussy and I’ve had to change her food a lot as she just doesn’t seem to want to eat. They started on BB last week and it has been amazing!! Perfect poos, they eat every last scrap and their coats are so smooth and shiny. I wish I had used them before.ButternuBOXVN
chamingo
•24 days ago
Thank you Chamingo, we really appreciate your feedback and are delighted to hear how well things are going.JP •26 days ago
My Fox Red Lab has been really poorly over the last week being sick and diarrhoea had to take him to the vets as its not clearing up. It can only be the last batch of food. Butternuts standard comments now make me think they are just a marketing company and have no concern about the dogs or looking into the potential problem they may have.ButternuBOXVN
JP
•25 days ago
Hi JP, we are so sorry to hear your lab has been so poorly, we are taking this very seriously and would like to discuss any concerns with you directly. Please drop us an email at bark@butternutbox.com for the attention of the vet nurse team and we can pick this up and reach out to you. Sending get well soon vibes, Anna.Samuel
ButternuBOXVN
•25 days ago
“Sending get well soon vibes” lol maybe try sorting your food out before you start sending us “vibes”HerbiesMum
JP
•24 days ago
Could I ask which recipe your Lab has been having as my Springer is now very poorly too. He's been having the chicken.mclolo4
HerbiesMum
•21 days ago
My dog was sick on the chicken and turkeySamuel •29 days ago
What is going on with Butternut Box? My dog has been chronically ill on the latest batch of food! Vomiting and diarrhoea. Seems Butternut Box are more concerned about advertising at Wimbledon then the wellbeing of dogs. Address these reviews properly without your made up in-house Vet nurse posting generic replies to everyone. Shameful.ButternuBOXVN
Samuel
•28 days ago
Hi Samuel, Anna here, one of the vet nurses at Butternut Box. I'm so sorry to hear that your pooch has been so unwell. We are here to support you and provide reassurance with our meals. There is support from within your account with our health team or you can reach out any time at bark@butternutbox.com.Samuel
ButternuBOXVN
•28 days ago
Just as predicted lol (another generic reply) I spent my time cancelling my subscription and went with Bella & Duke instead. Hope these reviews serve as a warning to potential customers about your lack of integrity.LibertyBell •one month ago
Signed up for a trial and have been feeding to my puppy as we look to move him to more adult food. He’s got a tiny dog with a big appetite and never had an issue with food. The past few nights he’s been vomiting so we were concerned that we transitioned him over to the new food too fast but now reading the reviews I’m concerned it’s the food that’s the issue. I will stop the butternut box and keep him in the old Butcher’s puppy food and see if he stops. Given he’s a small puppy I’m definitely concerned if this food is bad as he hasn’t got much to lose!Butternut Box VN
LibertyBell
•one month ago
Hi Liberty, Thank you for your feedback, it's one of the in-house Vet Nurses at Butternut Box. I am sorry to hear your boy has not had the smoothest start to Butternut, we know this can worrying. When transitioning from one food to a fresh diet, we do know this can take some adjusting and time for the digestion to adapt. So that we can help you with a smooth transition for your pup, please contact us at bark@butternutbox.com. Wishing your boy a speedy recovery! All the bestlillydayshus •one month ago
I wish I'd have read these comments two weeks ago, we've had a really ill chocolate labrador who let me add can eat ANYTHING!!! we have had to go the vets twice for sickness and diarrhea over the last two weeks.. I can't believe it's a coincidence after reading these reviews...Butternut Box VN
lillydayshus
•one month ago
Hi Lilly, We appreciate you taking the time to share your feedback, we are sorry to learn that your Labrador has been poorly, we know that this can be concerning. So that we can provide you with a little more support on how our controls and measures work, as well as help your dog with recovery, please contact us at bark@butternutbox.com. We do hope your Labrador recovers from their upset stomach soon! All the bestSamuel
lillydayshus
•29 days ago
Definitely not a coincidence - negative review after review all saying the same thing is not a coincidence - butternut box just don’t have the balls to address us properly.TeddyN1 •one month ago
Saw the issues people are having with BB so thought I'd share mine to balance it out. Our Teddy has been on BB since he was a puppy, after trying raw food (Poppy's Picnic) - on that, he was super picky and really didnt care for it. However he LOVED BB from the beginning and is thriving on that. He has addison's disease and at one point had lost a third of his weight so having him on food that is healthy but also that he loves is super important, and BB is perfect for him. And to note - whenever there have been issues with delivery (always down to the courier rather than BB), BB customer service have sorted it all very efficiently.Butternut Box VN
TeddyN1
•one month ago
Hi there, it’s one of the in-house Vet Nurses at Butternut Box. Thank you for your feedback, it is lovely to hear how well your boy is doing with his Addison’s disease and overall eating routine. His health is our priority and it is great to know he is happy and healthy! All the bestNathan DV •one month ago
Been with Butternut for some time now, my dog has recently been to the vet who asked what food he is on, they were so impressed by his coat condition and overall health all thanks to Butternut. We hope he has many more years on Butternut!Butternut Box VN
Nathan DV
•one month ago
Hi Nathan, thank you for such lovely feedback, we are pleased your boy is doing great on his meals. All the best, one of the in-house Vet Nurses at Butternut BoxMRH •one month ago
I have been feeding my puppy Butternut for 6 weeks and it has been a game changer! Before my puppy would eat food for a few days and then refuse to eat so after trying many different brands I finally tried Butternut and it is such a relief that he now licks the bowl clean after EVERY meal :)Butternut Box VN
MRH
•one month ago
Hi there, We appreciate your feedback here and it is great to hear your pup is enjoying his meals and licking his bowl clean, it is lovely to know he now has a nice full tummy. All the best, one of the in-house Vet Nurses at Butternut BoxLottycat •one month ago
We took on a little rescue dog with itchy skin and allergies. Just 2 months into feeding Butternut Box, we can already see an improvement. His skin, itching and tummy have improved and he really enjoys his meals times. xxButternut Box VN
Lottycat
•one month ago
Hi there, thank you for sharing your experience with us, we are so pleased to hear your boy is doing much better with his skin since starting Butternut, this is great news! Wishing you both a great day! All the best, one of the in-house Vet Nurses at Butternut BoxCazbomb •one month ago
Same issues with butternut here, my dog was fine and then started vomiting and having diarrhoea and blood. I bought her the gut health treats to try help but without fail every time I gave her one she would start vomiting. Had to move her off this altogether and as soon as I did she got better.Butternut Box VN
Cazbomb
•one month ago
Hi there, it's one of the in-house Vet Nurses at Butternut Box. We are sorry to hear your girl has been poorly with sickness and diarrhoea, we can only imagine how worrying this may have been. We would like to be able to support you further here and so please feel free to get in touch with us at bark@butternutbox.com We do hope your pup is feeling better soon! All the bestJrdn91 •one month ago
My dogs have been on Butternut now for 2 years and they LOVE it. Even my very sensitive labrador does amazing on the food! Her poo's were instantly improved and over all her tummy has been great. My other dog was fussy and I would waste a lot of food throwing it away when she would not eat but she now loves her food and never wastes a drop. Butternut has been an absolute game-changer for my dogs. I couldn't recommend them enough! Great company, customer service is on another level and the food is amazing!Butternut Box VN
Jrdn91
•one month ago
Hi there, thank you for your such lovely feedback, we do appreciate it and we are glad to hear both your pups are doing great on their meals and to learn it has helped your Labrador with her digestive issues! All the best, One of the in-house Vet Nurses at Butternut BoxZulu001 •one month ago
I've just started using this product for my dog and maybe should have checked this website before I signed up!... To be fair she has only had one pouch as so far seems ok - but if there has been an issue with the food - have Butternut now sorted it... Was it one flavour that people had a problem with?Butternut Box VN
Zulu001
•one month ago
Hi there, Thank you for your feedback, it's one of the in-house Vet Nurses at Butternut Box here. We are pleased to learn your girl is enjoying her meals so far, this is great news! If you would like to know more about the strict controls and measures we have in place in our kitchen, please contact us at bark@butternutbox.com. All the bestZulu001
Butternut Box VN
•one month ago
Hi - thanks I will do that. She's had three packs so far and all is well.. she seems to really enjoy it so I'll keep on with it. ThanksChris J •one month ago
Healthy Cocker Spaniel for 3 years - after the most recent batch of Butternut Box the dog has developed serious digestive problems - 2 visits to the vet - vomiting and the sh*ts for days I suspect there is a contaminated batch of ingredients especially after reading the comments below from people with similar experiences - Whoever is in charge at Butternut box needs to sort this asap!Butternut Box VN
Chris J
•one month ago
Hi Chirs, It's one of the in-house Vet Nurses at Butternut Box here, we appreciate your feedback and are sorry to hear your dog has been poorly with digestive concerns and required Veterinary treatment. We understand this must be a worrying time, and we can assure you, that we are taking this seriously. So that we can support you further please can you contact us at bark@butternutbox.com. Wishing your dog a speedy recovery! All the bestlillydayshus
Chris J
•one month ago
I've had the same problems with an otherwise healthy labrador... numerous vet visits.Lottie1 •one month ago
We have been feeding our dogs Butternut for almost a year and can't fault it and would highly recommend it!! We often recommend it to friends and family. We have a dog with a really sensitive stomach even our vet had trouble finding a good option. The chicken recipe is his favourite and has really helped our boy plus we love being able to clearly see what goes into their bowls.Butternut Box VN
Lottie1
•one month ago
Hi there, It's one of the in-house Vet Nurses at Butternut Box. Thank you for your lovely feedback, it is great to hear your boy is enjoying his meals and to know it has helped with his digestion concerns. All the bestOBufton •one month ago
I'm so glad I've seen these comments and they've confirmed that I'm not going mad! My 3 year old Cavachon is having the exact same issues with our most recent box of food. Diarrhoea, vomiting, and the only thing that it could be is his food. He has even figured this out now and won't touch his food. I have contacted Butternut Box after seeing these comments and will be switching his food as my trust in them has completely gone. A shame as he's been eating it since a pup.Butternut Box VN
OBufton
•one month ago
Hi there, Thank you for your feedback, it's one of the in-house Vet Nurses at Butternut Box. We are sorry to hear your boy has been poorly, we can understand the concern this may bring, we have received your email and will aim to support you and your boy with this. All the bestMJJ •one month ago
Thus has been very interesting to see these comments as my 3year old Tibeta Terrier is experiencing the exact same symptoms. I have contacted Buttternut bix and they insist nothing has changed. I can only assume now that she had developed an intolerance to the ingredients or something is wrong with the food. Some of the packets sent last time were defrosted but still very cold. I’m really unsure what to think. She is up to date with worming, and has had blood tests for weight loss. Nothing to suggest anything really wrong.Butternut Box VN
MJJ
•one month ago
Hi MJJ, It's one of the Vet Nurses here at Butternut Box, thank you for your feedback and we are sorry to hear your Terrier is experiencing some digestion concerns, we do hope she is feeling better soon. I would like to assure you we take the health of the dogs we feed very seriously and ensure every measure is taken for this. Please can you contact us at bark@butternutbox.com so we can support you further. Wishing your girl a speedy recovery! All the bestHdlb98 •2 months ago
Our 1 year old dog has been on butternut box for about 9 months and he loves it, but recently (past 2-3 weeks) his poops have been really soft and mucus covered, or just straight up diharrea. Based on lots of other recent comments here I’m wondering if they’ve had bad batches or changed the recipe. Either way now looking to change him onto something else which is hassle! Such a shame as he loves the food but it’s the only thing he eats so I know it must be the food that’s giving him dodgy poops.Butternut Box VN
Hdlb98
•one month ago
Hi there, Thank you for your feedback, it's One of the in-house Vet Nurses at Butternut Box. I am sorry to hear your boy is having an upset stomach, we do hope he feels better soon. All our meals are gentle cooked, with human quality ingredients to support digestion but we do know there are many factors that can contribute to upsets. Please can you contact us at bark@butternutbox.com so we can support you and your boy with his recovery. All the bestFlippet •2 months ago
I wish I had read these reviews before buying Butternut. I thought I was buying the best for my dog who has health problems, I brought the 2 week trial and very slowly introduced her to this new food. Her poos were a little loose but I wasn't too worried. She is now on all Butternut and I am now worried her poos are smelly, loose and covered in mucus she is very lethargic and will not eat anything. I'm also stuck with a freezer full of food.Butternut Box VN
Flippet
•one month ago
Hi there, It's one the in-house Vet Nurses at Butternut Box, we appreciate your valuable feedback here and we are sorry to learn she has not had the best start to our meals meals. We know every dog's digestion is different and so when changing to a fresh diet can be a big change. So that we can support her find the right recipe and transition guide, please can you contact us at bark@butternutbox.com. All the bestKettryn Oliveira •2 months ago
Just a 3am review. I have been feeding my dog Butternut dog for a year now. This week my dog started to save episodes of diarrhoea, and butternut box is the only thing that he eats. We don’t give any treats or any other food. I have now a freezer full of food that I don’t know what to do but certainly after reading reviews here, I won’t be giving or buying butternut anymore.Hdlb98
Kettryn Oliveira
•2 months ago
Exact same situation here. Loved it for about a year and the past 2 weeks his poops have been awful. Now trying to find something else!Butternut Box VN
Hdlb98
•2 months ago
Hi there, We appreciate you reaching out here, it's one the in-house Vet Nurses on the team. We are sorry to hear your dog has had a change in his stools recently, we understand this may be concerning. To help support you further and assist with your boy with recovery, if you can please get in touch with us at bark@butternutbox.com. Wishing your dog a speedy recovery! All the bestButternut Box VN
Kettryn Oliveira
•2 months ago
Hi Kathryn, Thank you for your feedback; we value it. It's one of the in-house Vet Nurses at Butternut Box. We are sorry to hear your dog has experienced an upset stomach recently, we do hope he feels better soon. We would like to support you with understanding what may have happened here and would like to offer some reassurance with our levels of care, as well as supporting your boy with his recovery. You can reach us at bark@butternutbox.com. All the bestlillydayshus
Kettryn Oliveira
•one month ago
Yes me too!!!Emily •2 months ago
Just to add my similar experience here, I had been feeding my dog Butternut box for a few years, and was pretty happy with it. Recently, though, my dog has had episodes of severe diarrhoea a few hours after eating the food. There were no other changes to his diet or anything else he’d eaten that would account for this but his food. We’ve now switched to a different supplier, but I have photos/batch numbers from the packets that caused his upset stomach, if it would be of use to Butternut box in figuring this out..Butternut Box VN
Emily
•2 months ago
Hi Emily, It's one of the in-house Vet Nurses at Butternut Box. We appreciate your feedback and are sorry to learn your boy has been poorly recently with diarrhoea, we can only imagine how concerning this must be. We would appreciate it if you could get in touch with us at bark@butternutbox.com placing FAO Vet Nurse team in the title, we can then offer you some more support with our strict measures for the safety of our meals as well as helping your boy with his recovery. We do hope he is feeling better real soon! All the best•2 months ago
Hi All, we've had a very similar experience to most on here recently. We had been feeding our dog Cinnamon on butternut box for a few years, we believed it was a high quality food with everything she needs and she had been fine until recently. She started having very loose, mucus stools, this went on for a few days. We had a several trips to the vet, then had to pay for blood and stool tests and sadly we are no further forward. I contacted Butter Nut Box customer services who had said they haven't changed their recipe, however the comments on here would suggest otherwise. I really think we need some truth or an investigation from Butter Nut Box, I don't believe all of these dogs have been unwell most of which around the same time with very similar issues and it hasn't been the food they are eating.Butternut Box VN
•2 months ago
Hi there, Thank you for raising your concerns with us, we are sorry to hear Cinnamon has been poorly recently and can imagine this must be a worrying time for you. Here at Butternut, health and wellbeing is our first priority and we would not make any change without making you aware to support you with this. I will reach out directly to offer you more support for Cinnamon and to assist you further with your concerns. All the bestHerb
Butternut Box VN
•2 months ago
We also have a very sick dog,who has had butternut from puppyhood,reading literally dozens of comments on breed social media who are having the same issues so thought I’d jump on here and take a look and the same is happening ! He has been refusing the last batch and is now vomiting and has severe diarrhoea,I suggest you look into this immediately as there is quite clearly an issue with your food.Ruby
Herb
•2 months ago
Also have a very unwell 3 year old dog. Had episodes on and off for around a year of diarrhoea and vomitting and not been able to figure out what on earth is causing it. Usually it would settle down and be fine for a while however this week different story! My dog was admitted to the vets today for IV fluids and blood tests. Everything came up fine but tonight she is still very unwell! The vet believed it could be either and allergy to butternut box or IBS. I myself all day just had a feeling it was something to do with butternut so this evening I was searching online if anybody else has experienced this and found this entire thread! Now i know it’s not an allergy or IBS theres definitely an issue with butternut! £420 in vet fees so far!!!Butternut Box VN
Herb
•2 months ago
Hi Herb, It's one of the in-house Vet Nurses at Butternut Box, thank you for getting in touch and we are sorry to hear your dog is experiencing some sickness and diarrhoea, we know how worrying this may be. We understand seeing an upset stomach can be alarming and are on hand to help with what may have contributed to this. Our meals are gently cooked to eliminate pathogens and follow measures to ensure the dogs we feed remain happy and healthy. If possible, please can you contact us at bark@butternutbox.com so we can support you and your boy with recovery. All the bestLaura
•2 months ago
This is interesting to hear. My old girl Lady had been on Butternut for years with no issues. In March she was very poorly for a week, awful diarrhoea that just wouldn't stop - back and forth to the vets the same as poor Cinammon, and tests showed nothing. At that point, Lady point blank refused to eat Butternut anymore, so I had to find something else for her. I did think it may have been the food then as she had never not eaten Butternut before, but after absolutely would not go near it!Butternut Box VN
Laura
•2 months ago
Hi Laura, Thank you for getting in touch, it's one of the in-house Vet Nurses at Butternut Box. We are sorry to hear Lady was poorly with Diarrhoea earlier this year, this must have been concerning for you, it is never nice seeing our little ones poorly. I would like to assure you, we take every measure to ensure our meals are completely safe for Lady, her health and wellbeing are a priority. We cook all our meals to reduce the risk of concerns, as well as being made with human quality, cooked ingredients to be easily digestible. We know lots of factors can play a part in upset tummies and so we would like to offer a little more support here, if you could please get in touch with us at bark@butternutbox.com. All the bestlillydayshus
•one month ago
Yes me too... its definitely butternut box... I've changed my dog back to his normal food and everything was fine for over a week, I reintroduced butternut box Saturday and this morning he is ill again!!!!•2 months ago
My dog, border collie loves this, pois nice, coat shiny - downside is he needs twice their recommended amount- which makes an already expensive product extremely expensive.Butternut Box VN
•2 months ago
Hi there, We appreciate you taking the time to share your feedback with us and to hear your Border Collie is enjoying his meals and seeing the benefits in his coat, this is great news! So that we can help find the right portion for you and your dog as well as having the best fit when it comes to cost, you can reach us at bark@butternutbox.com. All the bestSue Evanson •3 months ago
Hi all. My dog is a 21 month old Lab x GR who can eat practically anything without any side effects. However, since giving him this, and only mixing in a small amount with his usual food (Butchers) he has had runny poos - even desperate to go in the garden, which he never does. Have stopped now - back to Butchers - so, hopefully, his stomach will settle. Now have several packs in the freezer to get rid of.Gareth Hughes
Sue Evanson
•3 months ago
Send them my way if you don’t want them ðŸ‘Butternut Box VN
Sue Evanson
•2 months ago
Hi Sue, It's one of the in-house Vet Nurses at Butternut Box here. Thank you for your feedback, we are sorry to hear your dog has not had a smooth start to Butternut, this is a shame and we hope he is now feeling better. As we are a human quality, fresh, cooked diet we are highly digestible to help ease pressure on digestion. Sometimes it can take some time to adjust to a different diet if they have always been on one food. We have reached out directly through email to give you a little more support here. All the bestGareth Hughes •3 months ago
My Dog used to turn his nose up at a lot of other wet food options, but since using Butternut Box he devours his fresh food. Excellent choice of meals with a breakdown of ingredients, and an easy to use app. It’s a little more expensive than I hoped but if it means that my dog eats all his food, then I’m willing to pay.Butternut Box VN
Gareth Hughes
•3 months ago
Hi Gareth, It's one of the in-house Vet Nurses at Butternut Box. Thank you for your lovely feedback, it is appreciated. We are pleased to hear your pup is enjoying his Butternut meals, this is great news! All the best💛Samuel •3 months ago
I received my 2 week trial and transitioned my dog slowly, over a 6 week period. We then did a full week of butternut box and his stomach was in bits. My Spaniel has a highly sensitive stomach but I knew that there was no way fresh food could be the cause of his upset stomach. Fast forward a few months and his stomach is the best I have ever seen it. I am so happy with this company. I did make the mistake of trying every flavour on his first full box which was probably a bad idea as I had to do a process of elimination with the recipes his stomach didn’t agree with. We stick to the Lamb, Turkey and Salmon. The reviews of Butternut Box are unfair. Stick with it like I did.Butternut Box VN
Samuel
•3 months ago
Hi Samuel, It's one of the in-house Vet Nurses here at Butternut Box. Thank you for your feedback, it is appreciated and valuable to us. It is lovely to hear your Spaniel is doing well on his Lamb, Turkey and Salmon recipes, we do understand every dog is different and so it is finding the right balance and recipes for them, it is great to know you have been able to find which meals work best for him after the initial transition. All the Best 💛Tina •3 months ago
My French bulldog is super fussy so I ordered the 2 week trial from here and am set up for further deliveries. I did my research and found all the feedback positive, thinking I was doing great for my baby. She has been on it a week and literally wolfs it down. Although her poos are not runny they have doubled in quantity. She loves the food but seems to be a little lethargic. After reading all these negative comments and reading how much fat there is in the food, it seriously does not sound healthy tbf, I am seriously thinking of cancelling. Almost 80£ a month for something that I don’t think is good for my dogButternut Box VN
Tina
•3 months ago
Hi Tina, It's one of the in-house Vet Nurses at Butternut Box here. Thank you for taking the time to let us know that your Frenchie is enjoying our meals, this is great news! We understand it can be a worry when seeing a change, upon transitioning to a new diet we know it can take around two weeks to adjust to a new diet, particularly if they have never tried a fresh diet. This means during transitioning we can see some change in their toileting appearance and routine. All our meals are highly digestible due to our human-quality, cooked ingredients with a nice mix of lean and richer options. If you are seeing lethargy it is always best to check in with your vet to ensure there are no underlying concerns. To help find the best recipe options for your Frenchie and to get some more support here, please reach out to us at bark@butternutbox.com. All the best 💛Emmalou •3 months ago
I have to say my labradoodle is allergic to everything! Probably even the air lol. Let me tell you we have tried every single dog food going from different dog/ boost/ years/mcadams/ innocent hound etc all the fresh foods†¦ even pets at home cheap ones too! And this is the only food that does not make my boy sick or have loose stools! I mean he’s still a bit itchy! He’s not great with the yeast that this food has in but by far the best food for his allergies. The food smells amazing and you can see the quality I would not hesitate to recommend this food. Customer service are fantastic and always solve any issues. Only wish they offered discount to the regular customers!! Thanks butternut boxButternuBOXVN
Emmalou
•3 months ago
Hi Emmalou, This is such a pleasure to read, we love that your Labradoodle is thriving on Butternut. We're so glad you decided to join the pack and our meals are helping to support your boy with allergies and tummies. Our in-house vet nurse team is always on hand if you need any support. 💛Amanda Hales •3 months ago
Had to take my 2 Lhasa apsos this after approx 4 days both very lose poo one had sickness too. Final straw was up every 2hours during the night for a poo. My friend also has a German shepherd who has been on for some time and also suffers with extremely runny poo on and off ..I have advised her it could be this food.Butternut Box
Amanda Hales
•3 months ago
Hi Amanda, We’re really sorry to hear that your Lhasa Apsos haven’t been feeling well. We hope they’re starting to feel much better now. We understand how concerning it can be when our pets aren’t well. When transitioning to a freshly cooked diet from dry or processed food, it’s not uncommon for dogs to experience some digestive changes. This can be especially true for pets with sensitive stomachs. We always recommend a gradual transition to minimise any stomach upset, starting with leaner recipes such as chicken, turkey, or a veggie-based option. Introducing just a few spoonfuls initially can help ease the transition. To better understand what might be happening, we’d love for you to reach out to us at bark@butternutbox.com with more details about how the food was introduced. We have strict quality controls in place to ensure our food arrives safely, but if the issue persists, it might be worth visiting your vet. As part of your subscription, you also have access to our in-house vet nurse services, which you can book through your online account. We hope this helps, and please let us know if there’s anything more we can do! Best wishes 💛Poppy Ross •4 months ago
I really wanted to love this. I was slightly strong-armed into a trial by some BB reps in my town. My dog can’t eat chicken or turkey but I tried the other flavours. Very slow transition but this upset my dogs tummy straight away. I gave it more time and she became sicker and sicker. After 2 days of full feeding she ended up at the vets in the middle of the night with HGE. Not just scary but extremely expensive. She was kept in for 2 nights. After recovery I tried to slowly bring her back to the food and it upset her again. No dog food should (esp a fresh one) should cause diarrhoea, blood and sickness†¦ disappointed.Butternut Box
Poppy Ross
•4 months ago
Hi Poppy, Thank you so much for sharing your experience with us - we're genuinely sorry to hear about what you and your dog have been through. We know how important it is to keep your dog happy and healthy, and we can only imagine how stressful and scary this situation must have been. We sincerely hope your dog is feeling much better now. When it comes to transitioning to new food, we always recommend starting with recipes that are on the leaner side, especially if chicken or turkey isn’t an option due to allergies. In your case, our You've Got The Game pouch might have been a gentler starting point, as it contains only 3.5% fat, making it super easy on digestion - especially when transitioning from a previous, highly processed diet. Another great options for a gradual transition is our Ready Steady Veggie or Plant Get Enough meals, which have only 4.5% fat and are similarly gentle on the stomach. We’d love for you to reach out to us so we can better understand which recipes were introduced first and how we can assist you moving forward. Each dog is unique, and sometimes it’s helpful to consult with a vet before switching foods, especially if your dog has a sensitive tummy. For managing diarrhoea, we suggest trying a bland diet and our veggie recipes are perfect for this, as they’re easily digestible and gentle on the gut. Feeding smaller, more frequent meals every 2-3 hours can also help give your dog’s gut a break. Ensuring plenty of fresh water is available is important, too, to help with rehydration. Additionally, you might consider trying Pro-Kolin, a palatable probiotic paste that helps firm up stools and support the gastrointestinal tract; it’s available online or at your local vet. Please don’t hesitate to reach out to us directly - we’re here to help and want to ensure that your dog gets the best care possible. All the best 💛Kelly N •4 months ago
Like many others who have posted in this feed my dog has also had a terrible experience on this dog food. She has had extreme diarrhoea which has contained large amounts of blood as well as sickness. Got so bad had to take a trip to the vets, costing me nearly £400. After multiple tests everything came back clear as they could not figure out the cause. After being put on special diet food she began to get better so I started reintroducing Butternut and this instantly caused her to get an upset stomach again. This has lasted in total for around a month. So many similar and shared experiences can be seen in these comments and it can’t just be a coincidence. Butternut need to take some responsibility and have a look into their products and work out why so many dogs have had similar reactions as of late. Will not ever be using this food againButternut Box
Kelly N
•4 months ago
Hi Kelly, Thank you so much for sharing your experience with us—this definitely sounds concerning, and we truly appreciate you bringing it to our attention. We're very sorry to hear about what you and your dog have gone through. It’s clear how distressing this must have been for you both, especially with the vet visits and all the worry that came with it. It’s always best to get a dog checked by their vet when they have blood in their stool, as you did. While it can be alarming, often there’s no need to panic. There are lots of possible causes, ranging from something minor like eating something they shouldn’t have, to more serious issues like gastroenteritis or inflammatory bowel disease (IBD). We recommend taking a photo or a small sample of your dog's stool when visiting the vet, as it can really help them in diagnosing the issue. In the meantime, feeding a bland diet like boiled chicken, turkey, or white fish with some sweet potato might help your dog's gut recover. Offering smaller, more frequent meals can also be beneficial. We’d love for you to reach out to us directly so we can better understand how Butternut was introduced into your dog’s diet. We have strict controls in our kitchen, and we would never send out any food that could pose a risk. However, we do acknowledge that every dog is unique, with different genetics and metabolic systems, which means that sometimes, our food might not be the perfect match for every dog. We also have a fantastic team of in-house vet nurses who are always available to help as part of your subscription. Please don't hesitate to get in touch with us directly - we’re here to support you and your pup in any way we can 💛Sim K N •4 months ago
Awful dog food - Both my dog and Puppy have been put on this food and switched from Butchers - I switched thinking of course this is fresh quality food but it cost me not only money but also my dogs health! My dog had runny poos and only last week it cost me an expensive trip to the vet where my dog was diagnosed with Haemorrhagic Gastroentitis No food should be causing Blood and Vomiting and DiarrheaButternut Box
Sim K N
•4 months ago
Dear Sim, thank you for your comment. We are truly sorry to hear about your dog's health issues, and we sincerely hope your pooch is feeling much better now. Your experience is very concerning to us, and we appreciate you sharing it. We want to assure you that all of our meals go through strict quality control processes to ensure they are safe and sound for your pets. However, we understand that there are many reasons why a dog might experience diarrhoea and other health issues. These can include food intolerances, anxiety, or even eating something they shouldn't have. We always recommend chatting with your vet before starting a new diet and running tests to ensure your dog isn't allergic to any ingredients. Please don't hesitate to reach out to us directly so we can offer you further assistance and support. As part of your subscription, you also have 24/7 access to our external emergency helpline on 01728 544 493 should you ever need it. It's a bit like NHS 111, but for dogs. Your pet’s health and well-being are our top priorities 💛Hi five •5 months ago
When I first switched to Butternut a few years ago it was great no probs at all but sadly like everything they became more interested in profit, changed the recipes , put prices up and then I found a bit plastic in my boys pouch, then I discovered they are a B corporation co - stay well clear (linked to Lynn Rothschild so who knows what lurks in that food) I’m seriously considering pedigree chum. I’ve had sleepless nights trying to figure out what to feed my beloved over the years. I honestly don’t trust any brand now will try my best to cook his food myselfButternut Box
Hi five
•4 months ago
Hi there, we're really sorry to hear about your experience with us. It’s truly disheartening to hear that your trust has been shaken, especially when the health and happiness of our dogs are so important to all of us. Finding plastic in your boy's pouch is unacceptable, and we deeply apologise for that. We take such matters very seriously and would love to look into this further. Could you please drop us an email at bark@butternutbox.com with more details?Thank you for sharing your concerns. We genuinely appreciate your feedback as it helps us strive to do better. We're here to support you and your beloved pet in any way we can 💛Julie-Ann Cundell •5 months ago
We have been feeding our two dogs Butternut Box for probably about a year maybe longer. It’s the only food that our dogs have eaten consistently and so I don’t mind paying a little more because it’s not going to waste! The customer service is excellent and never have any issues with the orders I make. Recently our dogs have become a little fussy and aren’t eating as they have been but this is pretty normal as our dogs are very spoilt and can be a bit precious! I just gave them something slightly different for a few days and then moved back to Butternut and they are enjoying it again.Butternut Box
Julie-Ann Cundell
•5 months ago
Thank you so much for your lovely feedback, Julie-Ann! We're thrilled to hear that our food has been a hit with your dogs and that you've had such a positive experience with our service. It's great to know that your pups are back to enjoying their meals. If you ever need any assistance or have any questions, feel free to reach out. We're here to help! 💛DebM59 •5 months ago
Our two border terriers have been on butternut box for the last 15 months and they have both been doing really well until the last month. Our little girl started with a bad stomach being violently sick and with very lose poo. I took off butternut box thinking it was something she had picked up on her walk and she had three days on chicken and rice. She was fine again so I put her on the normal food which is freshly cooked carrots, broccoli and chicken you out butternut box. Within 48 hours she was being violently sick (and kept us up all night) and runny poos again this went on until the chicken and rice got her right again. I tried her again with butternut box and she walked away from the food. Which we know that's not our girl she sucks her food up like a hoover. The sickness only subsided after an expensive trip to the vets. I will say our boy has a stronger constitution but his stomach wasn't right either. However I sorted him with a probiotic.Butternut Box
DebM59
•5 months ago
Hi there, thank you so much for sharing your experience with us. We're deeply sorry to hear about the issues your pooch has been having. We know how distressing it can be! At Butternut Box, we pride ourselves on providing high-quality meals with strict quality controls, and we would never send out food that could cause any possibility of illness. Your pets' health and well-being are our top priority, and we take any concern seriously. Please reach out to our Customer Love team on bark@butternutbox.com with more information about your order, this will help us to investigate the matter and ensure everything is up to our high standards. We're sending lots of cuddles your dog's way! 💛Sarah Kelly •7 months ago
I have fed my dog Butternut box since 2016 when I believe they were just starting out. My dog has always loved it and is in great shape. Love the ingredients and variety of flavours and she is always happpy to eat it. I always warm it up because she prefers it that way. I love having it delivered and I never run out. You can adjust delivery days on the app and its hassle -free. The customer service is impecccable and I have no plans to change. Although it is a bit more expensive than the average diet, she is worth it and knowing the quality of the food and ingredients going into her make me keep the decision of feeding Butternut.Butternut Box
Sarah Kelly
•7 months ago
Hi Sarah, thank you for your comment. It's so heartwarming to hear how much your pup adores Butternut Box! It's fantastic that she's thriving on it. We appreciate your feedback on pricing, and we want to ensure that our plans remain accessible for all pet parents. If you're interested, we have some tips on how to keep costs down through mixed plans, which you can check out here: https://help.butternutbox.com/en/articles/650-mixed-plans-and-keeping-costs-down Alternatively, feel free to drop us a message at bark@butternutbox.com, and we'd be more than happy to explore any potential options to make your plan more cost-effective. All the best 💛Mclougb6 •7 months ago
Have used Butternut Box for the last 18 months (their 3 low fat options as my dog has had pancreatitis in the past). She's loved it UNTIL our latest delivery (April 29th) when she began to have terrible stomach problems and then refused to eat the food altogether a couple of days in to the latest delivery. Have tried to contact their customer care as I suspect they may have made a major change to their formulation / quality of the ingredients in their recipes which is a massive shame given it's not cheap (costs me £95 pcm for a 20kg 4 year old Beagle-Foxhound Cross) Now desperately on the search for a good quality food that she can have instead given her history of pancreatitis and have a freezer full of food I can no longer use :(Butternut Box
Mclougb6
•7 months ago
Hi there, Thank you for your comment. We're really sorry to hear about the recent challenges your pup has been facing with our food. It's always concerning to hear about any discomfort our furry friends may experience, and we completely understand your frustration. Please rest assured that we take these matters very seriously, and we would never compromise on the quality of our ingredients or formulation. We haven't made any recent changes to our recipes, and we continue to source our ingredients from the same trusted suppliers to maintain consistency and quality. Stomach problems in dogs can be caused by various factors, including allergies, tummy bugs, stress, or even dietary indiscretions. Given your dog's history of pancreatitis, we agree that it's crucial to consult with your vet to ensure the best course of action. We want to make sure you're comfortable with your plan and that your pup is happy and healthy. Please don't hesitate to reach out to our Customer Love team again so we can explore options to address your concerns and find a solution that works for both you and your dog. Additionally, I'd like to share this article with you on how to make the cost more manageable: https://help.butternutbox.com/en/articles/650-mixed-plans-and-keeping-costs-down Thank you for your understanding - we're here to support you every step of the way. Warm regards 💛LJ R •7 months ago
This food has caused severe vomiting and runny bloody poos in my poor dog Prince. I have had to cease using it immediately only half way through the transition period. this is not normal! Yes a bit of runny poo or change in bowel movement when changing food. But for a healthy dog this should not happen. he has no other issues that could of caused this. Butternut box suggesting every dog is different. to reiterate - NO FOOD SHOULD BE CAUSING VOMITING AND BLOOD avoid especially if you have an older dog or young pupButternut Box
LJ R
•7 months ago
Hi there, Thanks so much for your comment. We're truly sorry to hear about Prince's experience - we can only imagine how worrying it must have been for you. We take incidents like this very seriously, and we want to reassure you that we're committed to ensuring the safety and well-being of all our furry customers. Please know that we have stringent quality controls in place throughout our entire process, from sourcing ingredients to packaging the meals. We conduct more than 30 checks in our kitchen alone before your box is packed, and our ingredients are only sourced from approved suppliers who meet strict criteria. Additionally, our quality team thoroughly inspects each delivery to ensure it meets our standards before it reaches your doorstep. Regarding the symptoms Prince experienced, we completely understand your concern. Blood in the stool can be caused by various factors, including an upset stomach, parasites, food allergies, or even more serious conditions like colitis or inflammatory bowel disease. Because of the wide range of potential causes, we always recommend consulting with a veterinarian for a proper diagnosis and treatment plan. It can be helpful for the vet to see a photo or sample of the stool for a clearer understanding, so we encourage you to consider this when speaking to them. In the meantime, feeding a bland diet like our chicken, turkey, and veggie meals or preparing boiled chicken, turkey, or white fish with mashed sweet potato can help soothe Prince's stomach. Offering small, frequent meals can also aid in his recovery. Again, we apologise for any distress this has caused, and please know that we're here to support you and Prince every step of the way. If you'd like any further help please don't hesitate to reach out to us on bark@butternutbox.com or book your appointment with our in-house Vet Nurse from within your online account. We wish your pup a speedy recovery! All the best 💛Kerry Carpenter •7 months ago
My two border collies both enjoy butternut, Dalà is 5 now and Zephyr is 2 - they’re both super healthy and a perfect weight with this food. Dalà had Hills Science as a pup but I found he’d leave a lot in the bowl and wasn’t fussed about meal times, there is never a scrap left in their bowls with butternut, they love all the varieties, although Dalà isn’t a big fan of fish so I leave that one off the order mostly. It’s handy being so flexible. I like the delivery service as it means we never run out, the packaging is good and always still frozen and I can adjust the order if I ever want to add anything else, as they do some lovely treats as well. If you fancy trying and want to have 60% off your first box and 30% off your second you can use my code Kerry399 on the website. If I think the food is a bit cold I just mix in a little boiled water from the kettle which makes it have a bit more of a gravy and they enjoy that too. I’ve also use the food when hand feeding them when playing training games, just squishing it into balls, gets a little bit messy but still works fine and they both loved it just the same!Butternut Box
Kerry Carpenter
•7 months ago
Hi Kerry, thank you so much for sharing your experience with us! It's fantastic to hear that Dalà and Zephyr are both thriving on Butternut, and we're delighted to be a part of their healthy journey. We're thrilled that our flexible options and convenient delivery service have been so helpful for you. Your tip about adding a little boiled water for a gravy-like texture is genius! We're all about making mealtime enjoyable for pups. And using our food for training games sounds like a blast – a bit messy, but totally worth it for those happy tails! We appreciate your support - here's to many more delicious meals and playful moments with Dalà and Zephyr! 💛2LabMum •7 months ago
We love Butternut and have been feeding our first Lab since she was about a year old. She’s a leggy slim type and does great on this food. She is 2.5 yrs old now. She was on Aatu puppy before that and a fussy eater. Fussy Lab! Who knew! Then we got our second Lab a couple of months ago a lovely gangly cheerful chap that came home from the breeder on a cheap puppy food. I researched a lot as I usually do with my dogs and decided to change him over to Butternut too because all their advice says this food is suitable for puppies. Two months on we have a very underweight pup who now has near diarrhoea for a couple of days. Took him to the vet yesterday and he was not too happy I put a puppy on Butternut. He says even though it is advertised as suitable for puppies it is not a targeted puppy food that will provide all the essential nutrients. I trusted the advice on Butternut website and got it wrong. If an experienced dog owner who has raised 5 dogs over the past two decades like me can get it wrong! I naively for the first time fed a puppy a generic food and I shouldn’t have. I don’t think Butternut should be advertising their food as suitable for puppies unless they make a version specifically for puppies with the correct balance of nutrients. I have no doubt Butternut is a good food for adult dogs as my older Lab is doing well on it. I know every dog is different but in my experience we need to be very careful with puppies and not feed generic food however good it may be. It’s an expensive food that has been a waste for two months. Vet visits and tests to rule out other things has cost me £500 so far! But it has come down to feeding the wrong food. I have been researching for days now to find the best food to transition my pup to so he can gain much needed weight and make up for loss time. I hope no lasting damage has been done to our little guy and I hope this review will help other puppy owners in their research. I also hope Butternut will review and Change their advice so puppy owners are not misled.Butternut Box
2LabMum
•7 months ago
Hi there, Thank you so much for sharing your experience with us, and we're truly sorry to hear about the challenges your puppy has faced. It's never our intention to cause any distress or inconvenience, and I apologise if our food caused any possibility of illness for your pup. We want to reassure you that our meals are carefully crafted to be nutritionally complete and suitable for puppies, as they contain the right balance of essential nutrients, including appropriate levels of calcium and phosphorus crucial for healthy growth. However, we completely understand your concerns, and we appreciate your feedback regarding the specific needs of puppies. Each dog is indeed unique, with different metabolic systems and genetic factors, and sometimes adjustments to diet are necessary to meet their individual needs. Regarding the diarrhoea your pup experienced, it could be due to various factors, such as a too rapid transition or a tummy upset. We would love to assist you further and ensure your pup's well-being. If you could please send us an email at bark@butternutbox.com detailing your concerns, we'll do our best to help in any way we can. Once again, we apologise for any distress caused, and I sincerely hope your little guy is feeling better soon 💛KBP99 •8 months ago
Hi, Thinking of changing my border collie mixed breed onto this food. She is currently on Wainwright’s white fish hypoallergenic sensitive. She does have some dandruff and recently lost a lot of fur from the middle of her back down to the tip of her tail. This has all grown back now but we’re unsure what caused it - food, environmental allergies?? - if any. She is a grazer with food and doesnt gobble it straight away, not sure if wet food would change this. Do people recommend this for a dog with skin issues?Butternut Box
KBP99
•8 months ago
Hi, thanks for your comment. If you've been working through your dog's concerns with your vet and they've recommended a hypoallergenic diet, you've definitely come to the right place! Here at Butternut Box, all our recipes are crafted to be free from non-meat allergens such as wheat, gluten, corn, soy, sugar, and artificial colours/preservatives. The great news is that we offer six recipes that contain single sources of protein. So, if your vet has suggested trying a diet with just one protein at a time for several weeks, you can safely feed your dog one of these meals. For example, our turkey recipe includes only turkey protein, which could be a good option for your Border Collie mix. We also understand the importance of omega 3 and 6 fatty acids for skin and coat health. Our fish recipe is naturally rich in these beneficial fatty acids, and all of our meals contain ground flaxseed, another excellent natural source. If you have any more questions or need further assistance, feel free to reach out. We're here to help and support you and your pup on their journey to better health and happiness. Thank you for considering us for your pooch 💛Obismum •8 months ago
Sadly we found this food did not suit our 5 year old beagle x foxhound. We fed it for a year and during that time had 6 very expensive vet trips. Each time he presented as if he had pancreatitis or a severe blockage, the pain he was in was extreme. Each time scans and bloods revealed nothing. As a last resort we changed food back to his previous kibble and 7 months on haven’t had another episode. As much as I loved the concept this food did not suit him.Butternut Box
Obismum
•8 months ago
Hi there, thank you for your comment. We're really sorry to hear about the challenges your pup has faced while on our food. It's never easy to see our furry friends in discomfort, and we truly empathise with you.We appreciate you us a try and we're sorry it didn't work out as expected for your pooch. We value your feedback and take it seriously as we continuously strive to improve our products and services. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out. We're here to help in any way we can 💛Mclougb6
Obismum
•7 months ago
Can I ask what you use now? I've a 4 year old beagle Foxhound with similar issues? Have had success with butternut box for 18 months until last week when she had terrible stomach problems (2 very expensive vet visits later to tell me she's fine, but the food has not agreed with her suddenly) and I need to find something suitable that isn't Hills i/d prescription diet because it's so expensiveMadeyebrows
Mclougb6
•3 months ago
Tails.com or butchers trays (lean and tasty)Rebecca Mayo •8 months ago
I have switched my 14 year old patterdale dog onto butternut box. We have trialed lots of expensive prescription diets, which have all resulted in diarrhoea. She also has a history of pancreatitis. I ordered a selection of recipes. The Turkey meal was perfect for her, firm stools and lots of energy. When she tried the game, she had loose diarrhoea again. Which of your recipes are less likely to cause a digestive upset, as I’m nervous to try more new flavours now, but they are all loaded up in the freezer.Butternut Box
Rebecca Mayo
•8 months ago
Hi Rebecca! We're delighted to hear that your pooch has been enjoying our turkey meals and experiencing firm stools and increased energy - that's fantastic news! Given her history of digestive issues and pancreatitis, it's understandable to be cautious when trying out new flavours. Taking things slow is key, especially when dealing with any digestive condition. We recommend starting with just a few spoonfuls of our low-fat recipes to support her pancreas and prevent any potential gut upsets during the transition. Sometimes, allergies or intolerances to certain ingredients can cause digestive issues, so working closely with your vet to identify any triggers is beneficial. It might be a good idea to take a step back from the Game meals for now and reintroduce them gradually in the future. If you need any further support or advice, please don't hesitate to reach out to us. Additionally, our Good For Guts probiotic is available and can be beneficial for upset tummies - you can head to our Product Page and add it to your subscription. We're here to help, so feel free to get in touch anytime. Thanks for sharing your experience with us and we hope she gets better soon! 💛Madeyebrows
Butternut Box
•3 months ago
Butchers lean and tasty Used to be able to get it in trays. My late fox terrier suffered with pancreatitisMadMary •8 months ago
Has anyone else had issues with mould in the food when it defrosts My dog turned away from his bowl and when I looked green mould all through the food Trying to sort it out with butter box just just keep getting well rehearsed reply from different people All singing from same hymn sheetMadMary
MadMary
•8 months ago
So if yous don’t like what customers are saying yous won’t let it be seenMadeyebrows
MadMary
•3 months ago
I found the sameButternut Box
MadMary
•8 months ago
Hi there, we're really sorry to hear about the issue you experienced with your dog's food. We take the quality and safety of our products very seriously, and it's truly concerning to hear about any potential problems like this. Rest assured, we have around 30 strict quality controls in our kitchen to ensure that our food arrives in top-notch condition. We would never want to send out any food that could potentially pose any risk to your pet's health. We apologise for the stress this has caused you and your dog. Please give us a call at our UK number 0203 936 4888, or if you're based in the Republic of Ireland, you can reach us at +35315135337. We'll be more than happy to look into this matter right away and ensure that it gets resolved to your satisfaction. Thank you for bringing this to our attention 💛Maggie •8 months ago
My dog absolutely loves this food, he would often pick at his food or leave it all together but now he licks the bowl clean every time. It really does look and smell good enough to eat! Poos are the best they have ever been too. Only disappointment is that two out of the three boxes I have received so far have had unavailable items and there has been no notification or opportunity to select alternatives, you just get what you're given when the box turns up. As the orders are planned weeks in advance I would have thought it possible to give prior notice if ingredients were not available? Not the cheapest of foods but reasonable compared with other fresh. Works out cheaper to buy the bigger packs and split them into portionsButternut Box
Maggie
•8 months ago
Hi Maggie! 🾠We're delighted to hear that your pup is loving our food and that you've noticed positive changes in his health too! We're truly sorry to hear about the unavailable items in your recent boxes and any inconvenience this may have caused. That's definitely not the experience we aim for. We'd love to make things right for you so please reach out to us at bark@butternutbox.com with your account details so we can investigate this further and ensure your future orders are smooth sailing 💛Maggie
Butternut Box
•8 months ago
All sorted, very quick response and excellent customer service thank you 😊Janco •8 months ago
Sorry , but you're not doing your friend any long-term favours. JUST WAIT AND SEE !!!TheHughMungus •9 months ago
Our two are the most fussiest of dogs and to be honest are not the like any other dog where food is important to them. We have tried everything that is known to man/woman/them/they and this is the only thing they clear the bowl.Butternut Box
TheHughMungus
•9 months ago
Thanks for sharing your experience with us. It's truly amazing to hear that our food has made such a positive difference for your pups! We know how challenging it can be when you have picky eaters, so we're thrilled that they're enjoying our meals. If you ever need any assistance or have any questions, feel free to reach out – we're here to help! 💛toni33 •9 months ago
What an expensive con!! Obviously used by so called "up market" dog owners seeking to impress! £50+ a week for what? I have a 9 year old Border Collie fed on dried biscuits for a working dog. Coat gleams, runs like a Greyhound, all for £14 a month. Cannot believe you are still in business!Butternut Box
toni33
•9 months ago
Hi there, thanks for your comment. We totally understand the importance of the cost. It's great to hear that your Border Collie is thriving on their current diet! Our focus is on providing top-notch nutrition with quality fresh ingredients and absolutely no nasties. Our subscription is designed to ensure your furry friend gets the best without compromise. Plus, our plans are super flexible, and we're always here to help find one that suits your budget. Let us know if you'd like to explore options together by dropping us an email on bark@butternutbox.com 💛Janco
toni33
•8 months ago
Sorry , but you're not doing your friend any favours. JUST WAIT AND SEE !!!george hollis •9 months ago
Made my dog have diarrhoea repeatedly! The food is not good for dogs. They are a bunch of ex goldman sachs liars who care first and foremost about unit economics and not providing a quality product for dogs. AVOID!Butternut Box
george hollis
•9 months ago
Hi there George, thanks for your comment. We're truly sorry to hear about your dog's recent experience, and we sincerely hope they're feeling better now. We understand how concerning it can be when our furry friends aren't feeling their best. While it's true that diarrhoea can have various causes, including stomach bugs, transitioning too quickly to new food, or even allergies, we take the quality of our products very seriously. We have stringent controls in our kitchen to ensure that every meal meets the highest standards before it reaches your pup's bowl. We'd really like to learn more about your experience so we can assist you further. Please feel free to reach out to us at bark@butternutbox.com, and we'll do everything we can to help. Thanks for bringing this to our attention, and we hope to hear from you soon! 💛CathyPenrose •10 months ago
We have recently started to feed Butternut Box dog food to our 4 year old Boxer Daisy. We had two Boxers but our 13 year old Poppy recently passed away. Up to that point what with feeding two dogs we could only afford cheaper food. Now we just have Daisy I have used AADF as a guide and decided to give Butternut Box a go. Daisy has always been a fussy eater with intermittent grass eating sessions, a lot of farting, skipping meals completely and loose stools. She's always been happy as she is a Boxer, what can I say they're all mad but we were determined to give her a better diet as soon as we could. After a week of feeding Butternut we are completely amazed in the difference in her, she sings for her dinner, gobbles the lot (probably a bit too quickly!), is FART FREE not just less farts but no farts! She also had teary eyes before and this has gone and the added bonus of a super shiny soft coat. We hadn't even noticed her coat before so this is a revelation, I am thinking I may need to eat some Butternut and see if has the same effect on my hair! Thank you Butternut, so far so good!Butternut Box
CathyPenrose
•9 months ago
Hi Cathy, thanks so much for your comment. We're thrilled to hear about Daisy's amazing transformation. It sounds like she's truly thriving on her new diet, and we couldn't be happier to hear that she's singing for her dinner and enjoying every bite. We're especially glad to hear that her farts are a thing of the past and that her coat is shining bright. Thank you for sharing your experience with us, and please give Daisy a big hug from all of us at Butternut Box! 💛Annpops •11 months ago
I wanted to share the effect of feeding ButternutBox to my 8 year old Bichon. She loves the food and eats it with gusto. Her poo is odourless and she is a noticeably happier dog with more energy. The other benefit that is just amazing is the change to her eyes. Like many dogs of her type and colour she suffered with quite wet eyes and tear staining on her face which was a bit of a spoiler. From the start of using BB the staining stopped, pretty much immediately. The tears still spill over a little (but a lot less) but don't seem to turn brown. It is an unexpected but delightful side benefit which leads me to wonder if it was the content (preservatives, additives and the like) of previous foods that were the root cause. Oh and her coat is noticeably softer too! Amazing!Butternut Box
Annpops
•10 months ago
Thank you so much for sharing such wonderful feedback about your experience with our food and your lovely Bichon. It's heartwarming to know that she's not only happier with more energy but also experiencing noticeable improvements. Sending lots of cuddles her way! 💛Jasmine •11 months ago
I would pick this food over years.com as its help mu dog with allergiesButternut Box
Jasmine
•10 months ago
Thank you for your lovely feedback, Jasmine! 💛Alexandra •11 months ago
I moved my three year old Cocker Spaniel onto Butternut Box about 5 months ago; he has thrived. His breath is fresh, no farts, no upset stomach, perfect weight, coat fab, great energy, loves the variety. I love the convenience and home delivery, the garden benefits from the wooden fleece and cardboard wrapping! Very pleased indeed.Alexandra
Alexandra
•11 months ago
Should say WOOLEN:-)Butternut Box
Alexandra
•10 months ago
We're thrilled to hear about the positive impact our food has had on your Cocker Spaniel's well-being, Alexandra 💛Janice •one year ago
My 4 month Jack Russell puppy is on his 3rd day of Butternut and empties his bowl every meal..He really loves it..Only concern is he has vomited a couple of times afterwards then gone and re-ate it..We have started portioning into 4 small servings to see if that’s better.Butternut Box
Janice
•one year ago
Hello Janice! It's great to hear that your Jack Russell puppy enjoys Butternut. Vomiting can be caused by a variety of factors such as fast transitioning, allergies, tummy bug or eating something that should've been eaten. Splitting meals into smaller portions and providing lot of fresh water is a good idea. Also, consider using a slow feeder bowl to help pace his eating. If vomiting persists, it's wise to consult your vet. Here's to happy and healthy meals for your pup! ðŸ¶Gillian Cowie •one year ago
I cannot rate this food and the Butternut Box team highly enough. My dogs thrive on it. When my old boy passed away this year, I amended my order. The very next day I received a bouquet of flowers, from Butternut Box for my loss! Truly amazing food range and above and beyond customer service. Also have received discount for recommending others! 5 stars!!Butternut Box
Gillian Cowie
•one year ago
Hi Gillian, we are deeply touched by your kind words and thrilled to hear that your dogs thrive on our food. Our heartfelt condolences for the loss of your old boy. We're honoured to have been able to support you during this difficult time, and the gesture of sending a bouquet is our small way of expressing sympathy 💛Madeyebrows
Butternut Box
•3 months ago
What a lovely gesturemc noodles64 •one year ago
I normally buy this food, the beef and the lamb for my jackeranian (Jack Russell Cross pomeranian) n she loves it, her coat previously started to get corse but after being on this food for a few weeks her coat is beautiful. I've never had any problems. I think they customer service is outstanding, food comes perfectly everytime, I really can't fault them. I just wish the food was a little cheaper because at present I give my dog her butternut food on a night n her kibble on a morning, so she hasn't got a complete butternut diet but believe me 1 meal of this a day seems like it helps considerably. Maybe in the future I might be able to afford it for both her mealsmc noodles64
mc noodles64
•one year ago
She was previously suffering from loose stools atleast once or twice a month but since being on this butternut food she has only has loose stools once in 2 years n that was because my partner thought it was a good idea to give her a giant hot dog (processed meat of all things) of which she isn't used to, because I feed her unprocessed meat he thought that processed meat was OK, glad it hasn't happened again but this was no fault of butternutsButternut Box
mc noodles64
•one year ago
Hi there, Thank you so much for sharing your wonderful experience with Butternut food for your Jackeranian! We're thrilled to hear that your dog's coat has improved, and she's had fewer issues with loose stools since switching to our food. We understand that affordability can be a concern, and we appreciate your feedback. While our goal is to make every dog happy with our food, we also want to support every pet parent. We have a helpful article available in our Help Center that provides tips on managing costs with mixed plans. You can find it here: https://help.butternutbox.com/en/articles/650-mixed-plans-and-keeping-costs-down. Our team is also here to support you in case of any concerns so feel free to reach out directly to us on bark@butternutbox.com 💛Baby girl •one year ago
Hi my dog has just been diagnosed with pancreatitis and can only have food that had less than 18%fat .my vet thinks that butternut contains more fat than 28%. Can anyone helpGentle
Baby girl
•one year ago
Gentle Fish contains less than 10% fat , only from white fish and cold pressed oilsButternut Box
Baby girl
•one year ago
Hi there, we're sorry to hear your pooch has been diagnosed with this - sending plenty of cuddles their way! The great news is that we do offer a variety of recipes that are leaner in fat and therefore suitable for dogs with pancreatitis. Our leanest option is the 'You've Got The Game' recipe which is a combination of Venison&Duck with only 3.5% fat. Moreover our chicken, turkey, veggie and plant-based options are also around 4.5%-5.5% so they could be suitable for your pup! 💛Madeyebrows
Baby girl
•3 months ago
Tails.com or butchers lean and tasty. My mini schnauzers are pronelondon lover •one year ago
I have found this company to be very dubious. My dog went off her first box and so I attempted to cancel. Today I find out I have been billed over£67 for a box arriving tomorrow. I attempted to cancel but was told this was impossible. Now I am faced with the bill, food my dog abhors and can do nothing about it. DO NOT HAVE ANYTHING TO DO WITH THESE PEOPLE.Butternut Box
london lover
•one year ago
Hi there, many thanks for your message. We're truly sorry to hear you had some issue with pausing your subscription. We'd love to look into this for you so can you kindly reach out to our team on bark@butternutbox.com 💛Bailey-Huxley Manser
london lover
•8 months ago
Worrying to hear thisChanice R •one year ago
My dogs love this put them on butternut box last month, and since then no lose stools with my dog with a sensitive stomach. But I don't think i can afford to keep them onit long termButternut Box
Chanice R
•one year ago
Hi there, thank you so much for your kind feedback - we're so pleased to hear our food had such a good impact on your pups wellbeing. While our Butternut mission is for every dog to be happy with our food, we also want the same for every pet parent. We have a fantastic article dedicated to keeping the cost of your plan down: https://help.butternutbox.com/en/articles/650-mixed-plans-and-keeping-costs-down. These suggestions still ensure the benefits of a Butternut diet - but at a better cost to you. Alternatively, you can reach out to our team on bark@butternutbox.com and we can help you find something that suits your budget 💛Tee Puttock •one year ago
Initially dogs seemed to be doing fine on this food then got woken up by one of my dogs salivating and desperate to get outside. Resulted in vet trip as dog was vomiting and had bad case of diarhoea. Went back to usual food left it for a bit. Tried the food again a week later and same thing happened. Tried the other dog with the same food and same so clearly an issue with this batch of food. Lost confidence with it. Saved a heap of money and now cook my own balanced and complete food for both my dogs and they are thriving. Vet did some blood tests to check for health and they are better than they have ever been I supplement with calcium and a general vitamin mix at feeding time and fish oil supplement. This way I know exactly what is going into their food. It is not as daunting as it sounds cooking for your own dogs - more money in my pocket.Butternut Box
Tee Puttock
•one year ago
Hi there Tee, many thanks for your comment. We're sorry to hear that your pooches has been so poorly recently. What a traumatic time for you both. We're glad to hear they're feeling much better now. We are taking this very seriously and we would really like to reassure you that we have taken every care throughout our process to make sure that they arrive safe and sound for your dogs and at the best quality. Just to shed some more light on this, we have more than 30 controls in our kitchen alone and that is before we pack the meals into your box. We also send off samples from every batch of food we cook for microbiological testing at an accredited food testing lab, and we've never had an out-of-specification result. We'd be happy to look into this further and raise this with our Quality Assurance team. Please kindly reach out to us on bark@butternutbox.com so our team can assist you further 💛Bailey-Huxley Manser
Tee Puttock
•8 months ago
My vet told me to avoid this food. He knows a lot of dogs who got diarrhoea on itCarpe diem •one year ago
My brittany has been on butternut box a full year now. Initially, she was overweight at 16.2 kg. She has been on 400g, which butternut say provides 105% her daily cals but it cannot possibly do as she is down to 12.2 kg now. That is a bit too thin and a 4kg loss in a year. Her coat though looks amazing! She had a glossy coat til she was spayed at 2yrs old. Then it went dull and fluffy. A year on BB it is shiny and glossy again. She has tons of energy, health is tip top but she needs to be up nearer the 13kg so i have ordered 500g packs for my next box. Delivery has always been on time by dpd. Order always correct. All good!Butternut Box
Carpe diem
•one year ago
Thank you for sharing your positive experience! It's wonderful to hear our food has such a good impact on your dog's health! Wishing you and Brittany many more healthy and happy years together! 💛Houndhoney •one year ago
Unfortunately, like many other reviews I've read across different sites. This brand of food has resulted in my dog having seriously bad diarrhoea. We're new to butternut, the first order was fine but the second seems different. We will have to cancel any future orders and I now have a freezer drawer full of it, that will go to waste! I ordered the turkey flavour only (she is normally fine on this) and followed the advice of introducing slowly & cutting back and starting again when her tummy got upset but it doesn't work. Anything more than a light topper on her kibble causes problems for her.enzotheigg
Houndhoney
•one year ago
Completely agree! Enzo was on butternut for around 3 months before he started having serious bloody diarrhoea. Had multiple conversations with butternut regarding this but it didn’t stop until I completely cut butternut out. Something wasn’t right with their food.Butternut Box
enzotheigg
•one year ago
Hi there, we're truly sorry to hear about Enzo's experience with Butternut and the health issues he has faced. It's indeed a concerning situation, and we appreciate you sharing your concerns with us. As always, it's crucial to emphasise that when a dog experiences blood in their stool, consulting with a veterinarian is the best course of action. While it's natural to be alarmed, it's essential to remember that there are numerous potential causes for this issue, some of which are not overly serious. These potential causes can include various factors like an upset stomach from something they shouldn't have eaten, parasites, anal gland problems, food allergies, and more. To support Enzo's health during this time, I recommend reaching out to a vet for a thorough evaluation. Providing a photo or stool sample can be beneficial for the vet's assessment, and following their guidance on treatment and dietary adjustments is key. In the meantime, a bland diet like chicken, turkey, and veggie meals or homemade options with chicken/turkey/white fish and boiled sweet potato, along with smaller, more frequent meals, can help Enzo's digestive system recover. Thank you for your vigilance in seeking the best care for Enzo, and I hope he recovers swiftly and returns to his usual happy self 💛Butternut Box
Houndhoney
•one year ago
Hi there, thank you for your comment. We're sorry to hear you've noticed a difference in your second order and that your pup has been unwell. We are taking this very seriously and we would really like to reassure we have taken every care throughout our process to make sure that they arrive safe and sound for your dog and at the best quality. Just to shed some more light on this, we have more than 30 controls in our kitchen alone and that is before we pack the meals into your box. We also send off samples from every batch of food we cook for microbiological testing at an accredited food testing lab, and we've never had an out-of-specification result. Regarding diarrhoea, It's very common for dogs to experience some changes to their bowel movements in the first few days or weeks whilst adjusting to their new diet. From what you've shared, it's clear you've taken appropriate steps in introducing the new food slowly and carefully. If your dog's overall condition is stable and they are still enthusiastic about meals and staying hydrated, you might consider trying a bland diet like chicken, turkey, or veggie recipes, as these are often easier on the stomach. Feeding smaller, more frequent meals and ensuring plenty of fresh water is available can also help during this period. If you haven't already, you might want to look into Pro-Kolin, a probiotic paste that can aid in normalising stool consistency and supporting the gastrointestinal tract. It's always a good idea to discuss any new treatments or dietary changes with your vet to ensure they are appropriate for your dog's specific situation. Regarding the meals, pouches can stay in the freezer for up to a year so you can always re-introduce the meals in the future. We hope your dog's tummy troubles resolve soon, and they can enjoy their meals without any issues 💛TheIceQueen2012 •one year ago
absolutely LOVE the Butternut brand and I highly recommend it!! I have a 6yr old male Galgo Espanol, who is a rescue that I've had for just over 2yrs now. He is the most unpredictable and quirkiest dog on this planet!! He is neither food orientated or toy orientated. When I got him he was 3kg underweight. For the first 18mths of having him, I tried him on 5 different well known brands of wet food. One he refused to touch at all and as far as the other 4 brands were concerned, he would eat them partly or on and off. He had put on zero weight which the vet was very much wanting him to do. Then I heard about Butternut and switched him to them. Finally, I've found a brand of food that he rarely leaves any of. He often won't eat all or part of his breakfast, but what he doesn't eat in the morning, he finishes off at night. He looks like such a healthy happy dog on Butternut. He recently had his 6mth health check with the vet and once he was a weighed at 24kg, we worked out that he'd put on over 1kg a month!! He is now slightly overweight according to the vet, so I can't win lol. I've also dealt with Butternut customer services on the phone, where their staff were based both in the UK and in South Africa. Their staff are so friendly and chat away like old friends, always asking how my dog is, etc. I think as far as customer service is concerned, their company has the best staff I've ever spoken too and it's not just one person either!! All the Butternut staff I've dealt with have been the same. So if you're thinking of putting your dog on Butternut, it would be one of the best things you could do for your dog. I want to thank Butternut so much, because I now have a happy healthy dog who rarely doesn't eat and he looks stunning.Butternut Box
TheIceQueen2012
•one year ago
Hi there, thank you so much for sharing your wonderful experience with Butternut! It's so heartwarming to hear how much it has positively impacted your pooches' health and well-being. It sounds like he's come a long way since you adopted him, and we're delighted to have played a part in his journey to becoming a happy and healthy pup. Your kind words mean a lot to us 💛Cerrighedd •one year ago
Our three dogs have decided not to eat the latest batch so we have cancelled the orders, what have they changed? Lumi the Sprocker picks at it and removes the vegatables then stops eating, Joey and Finn just walk way. Very upsetting for all concerned.enzotheigg
Cerrighedd
•one year ago
We’re experiencing the same thing! We already took our Italian greyhound off it last year due to getting hemorrhagic gastroenteritis which stopped and started in line with feeding Enzo butternut. However we continued our American Akita on it until his last delivery which his turned his nose up completely at!Butternut Box
Cerrighedd
•one year ago
Hi there, thanks for your comment. We're sorry to hear that your dogs stopped eating Butternut. We understand how upsetting that can be. Dogs can indeed go through different phases when it comes to their food preferences, just like humans. It's not uncommon for dogs to be a bit picky from time to time. If you'd like some tips on dealing with fussy eaters and encouraging your dogs to eat their meals, you can check out this link: https://help.butternutbox.com/en/articles/121-fussy-eaters. There, you'll find some helpful advice on how to address this situation and hopefully get your furry friends back on track with their meals. Remember that it's essential to monitor your dogs' overall health and behaviour. If their refusal to eat continues or if you notice any concerning changes in their well-being, it's always a good idea to consult with your veterinarian to rule out any underlying health issues. They can provide guidance tailored to your dogs' specific needs and preferences 💛Kim flight •one year ago
Think it's just all about money for these companies. My dog seems to have a chicken allergy and all these recipes they have available the only pouches that don't incur an extra charge is rhe chicken which is really bad. To give my dog anything other than chicken or pork it's costa me extra.Butternut Box
Kim flight
•one year ago
Hi Kim, thanks you for your comment and we're sorry to hear you're feeling this way and that your pooch suffers from an allergy. We offer options like duck & chicken, salmon, pork with grains, chicken with grains, veggie, and plant-based recipes that cater to dogs with different tastes and dietary requirements. So, if your dog has a chicken allergy, you can easily choose from these alternatives without incurring any extra surcharge 💛Buddy •one year ago
My dogs poos are so soft one week into the butternut diet even though I am mixing them with at least 50% of the kibble he has eaten for some time. Is this normal?Butternut Box
Buddy
•one year ago
Hi there, thanks for your comment. When transitioning your dog to a new diet, it's not uncommon for its digestive system to go through an adjustment period. Soft stools can sometimes occur during this transition as your dog's gut gets used to the new food. The good thing about Butternut is that our meals contain a moderate amount of soluble and insoluble fibre meaning our food should help in improving the quality of your pup' poo. When transitioning your dog's diet, it's often recommended to do so gradually over the course of 10-14 days, mixing increasing amounts of the new food with the old food. This gradual transition can help your dog's digestive system adapt more smoothly 💛Jaywil •one year ago
I currently feed my daxi Butternut Beef as he suffers from a. Umber of food allergies and this seemed to be the only thing stopping the skin issues. He has just started with a yeast infection in his ears and would like to know if this could be causing some of the problem. Particularly as some sits suggest carrots and sweet potatoes are a problemAlana K
Jaywil
•one year ago
Yes, this could be the cause! if you want a wet/fresh diet (although a raw diet would be easier as you could do a full elimination diet, i.e. only one protein and no carbs etc), I would have a look at Different Dog (not including ones with carrots, look at ingredients of each recipe) and Nature's Menu Country Hunter (not including ones with peas or carrots, look at ingredients of each recipe). They would be better in my opinion. Butternut Box contains lots of peas and lentils (containing lectins) which are associated with inflammation of the gut, which could cause yeast problems due to microbiome, it also contains many starchy veg (carrots and sweet potatoes like you said) which can feed yeast. Best of luck!Butternut Box
Jaywil
•one year ago
Hi there, we're sorry to hear about your dachshund's food allergies and the recent issue with a yeast infection in his ears. It's possible that certain ingredients in your dog's diet, like carrots and sweet potatoes, could be contributing to the problem if he has allergies or sensitivities to them. Food allergies in dogs can manifest in various ways, including skin issues and ear infections. A good idea to consult with your veterinarian to discuss your dog's dietary options and address the yeast infection. They can provide guidance on selecting the right diet for your dog's specific needs and may recommend further tests or treatments to manage the ear infection effectively. From the perspective of our food, we do not put any nasties like soy, corn, gluten which could potentially cause allergies. On top of that, some of our recipes such as Tuck In Chicken does not contain the addition of carrots or sweet potato 💛Suzanne Benjamin •one year ago
Peas and lentils are controversial when it comes to dog food and BB has far too many for my liking. While nothing has been proven conclusively, there are better options out there. Year's.com is the best cooked I have come across.LorriH
Suzanne Benjamin
•one year ago
I have tried Butternut, Different Dog and have now settled on Years and think it’s brilliantkb8723
LorriH
•one year ago
really? we tried years and found it to be really disappointing and the dog's wouldn't touch it. we thought it was fresh food but it's not. my husband called it the dog's equivalent of a rustler's burger LOLYears team
kb8723
•one year ago
Hi, Interesting point of view - I can assure you the nutrition is much higher than any rustler burger :-) We are only 4 months old and always improving, so would love for you to try our new meals - if interested ping me an email darren@years.com please.gydoggs
Suzanne Benjamin
•one year ago
Years isnt fresh it's heavily processed in some cheap plastic tray with like a 3 month shelf life my dog wouldnt go near itYears team
gydoggs
•one year ago
Hi Gydoggs, Sorry it wasn't for your dog. We have some new meals coming out and would love to send them to your dog to try - can you email us yap@years.com - would love your feedback. To clarify: -> Our ingredients are 100% wholefoods, we do not use "mince" or "mechanically separated meat. -> We gently cook on average at 72 degrees and our process is extremely gentle - we call it Steam Fresh because it only uses steam nothing else. -> Our meals have the brilliant convenience of being able to be stored for up to 3 months - this is true! Thanks to our unique to us cooking process. Fresh with convenience. -> Zero preservatives, zero fillers like legumes and 100% transparency (every ingredient in the meal is listed with the % of each ingredient) -> The plastic trays are the same trays Forthglade use but they will be changing also in September and much more environmentally friendly too. We will be putting a page up on www.years.com soon to explain these points better. Thank you so much for trying us and I do hope we can get your dog trying our new meals, because Years in our view is truly the best fresh dog food on the market. But of course we would say this :-)Years team
Years team
•one year ago
To be clear our cooking process is designed to retain the nutrition within the meal/product and thus provide the maximum benefit to your dog :-)gydoggs
Years team
•one year ago
I only feed my dogs fresh food or raw food of which your food is neither. Your food is not fresh, you are trying to redefine the word. Why do you refer to mince or mechanically separated meat, are you trying to suggest something about Butternut? Your photo of Butternut's product on your page is incredibly misleading - your food looks terrible compared to theirsYears team
gydoggs
•one year ago
If your dog loves Butternut Box then that is brilliant! You should always feed what you think is best for your dog. Years is fresh, cooked on average at just 72 degrees to retain nutrition and doesn't require freezing but does require keeping in the fridge once opened. Whether dried, fresh, raw etc - the most important thing in our view is that your dog eats it and it is packed with nutrition. We test our meals and know they're packed full of what is right for dogs. Plus every meal time includes prebiotics and probiotics plus a range of other ingredients depending on your dogs breed. If you want to try our new meals then please let us know yap@years.com. We have only been launched for 4 months so ALL feedback is essential - so thank you.Charlie Mackenzie
gydoggs
•one year ago
I would like to know how can you tell years it’s highly processed? Because it’s in a plastic tray ? Butternut box also comes in plastic bags and. And it’s not a new thing of ready to eat cooked food. My whippet had a very bad diarrhea after eating the butternut box and he doesn’t like kibbles/commercial wet so I started to do 100% home cooked for him. After couple of months I tried to put him on years and he had no problem at all and he likes the food.gydoggs
Charlie Mackenzie
•one year ago
Years is not fresh - it's made via retort processing to prolong the shelf life. The best way to maintain the nutrition of food is to freeze it and keep it fresh. Calling it 'fresh' is misleading, but the Years website and marketing is generally misleading - they refer to Dr Gerrard Lippert's study a lot but without any convincing reference to how their food aligns with the food used in that studyYears team
gydoggs
•one year ago
Nutritional content matters more than anything to Years, we retain this by cooking gently on average at 78 degrees and all our ingredients being wholefoods. The reason you would feed fresh is because of the nutritional content and this is what gives the health benefits. We also give a Superfood Supplement which contains ingredients which are more bio available to the dog given in a raw state rather than cooked (pre/probiotics just one example). Dr Gerrard Lippert study is about feeding home cooked meals from whole ingredients - our Steam Fresh process is more gentle than most home cooked food and everything is whole ingredients. That is proper chicken thigh, not "chicken mince". That is Turkey thigh, not "turkey mince" or MSM. We use actual ingredients you would cook with at home.gydoggs
Years team
•one year ago
It seems that you are suggesting that Butternut use "chicken mince" or MSM, could you please clarify? Equally, do you admit that the photo of Butternut Box on your website is misleading? Finally, where exactly (please provide a quote) does Dr Gerrard's Lippert study show that the exact ingredients and method of cooking that Years adopts prolongs a dog's life? The study suggests that home-cooked food does but, as we all know, years is processed food more akin to a processed ready meal and could not be passed as a home-cooked meal. It is interesting that you need to provide a supplement in order to get the right nutrients to the dog as well - one would hope that the meal itself could provide the right nutrients. I guess only fresh and raw food meals canYears team
gydoggs
•one year ago
Morning, To answer your questions: - We do not know what materials Butternut Box use, that would be a question for them. - The photo we use is the exact photo of their product received. - Years meals are Complete Meals and life stage specific. We are the only fresh food brand to have meals for puppies designed for them and meals for adult/senior dogs designed for them. Why? Because it is best for the dog. Our Superfood Supplement which is different depending on your dogs breed is extra/going above and beyond every other fresh or raw brand. It provides prebiotics and probiotics the later of which is more bioavailable when not cooked. Other ingredients include Green Lipseed Mussel and depending on the breed Biotin etc. These are extras. - We follow the principles of the Lippert study and many other studies now which make the link between longevity and ultra processed products. The main principle being wholefoods gently cooked. Years is gently cooked on average at just 78 degrees; lower than most home cooks! This is very similar to other fresh dog foods. Years also uses wholefoods only and is packed full of nutrition. Gydoggs we won't change your mind, and you won't change ours but honestly thank you for the feedback. It is clear we need to do a better job of explaining how Steam Fresh works AND continue to improve the product further and further. My offer stands if you want to try our new meals (launch in September) then please do get in touch darren@years.com.gydoggs
Years team
•one year ago
If the photo of Butternut on your website is a photo of their product received (albeit from years ago as it is their old packaging) then why isn't the comparison photo from Years a photo of the product received? That is an edited/photoshopped version of your meals and looks nothing like what I received when I ordered your highly processed dog food which, as I've said, my dog wouldn't touch. It is very misleading and tacky. If I could upload photos here I would love to show other users what years looks like when it arrives (imagine a quinoa dish from the local corner shop) What exact principles of the Lippert study do you follow? Please provide exact information relating to quotes from the research piece. If you're going to suggest that this study proves your food lets dogs live longer, then provide evidence as to how your food reflects the ingredients/cooking process used in the study. As far as I'm aware the study discusses home-cooked meals as opposed to processed food with a 3 month shelf life. Regarding your supplement - you are not going above and beyond, you're adding extras because your food isn't good enough to provide all of the nutrition required by dogs. Hence the word supplementYears team
gydoggs
•one year ago
Hi Gydoggs, I wish you all the best in the future and your dogs! :-)Charlie Mackenzie
gydoggs
•one year ago
Butternutbox added brewer’s yeast and minerals to their food too.those are also “supplements† but it’s pre added. Also this is not 1980s, freezing is not the only way to extend the shelf life of food anymore. There’s a lot of options for long self-life food for humans.you can even find proper cooked white rice in a plastic tray that vacuums sealed , ingredients:water and white rice and vacuum sealed, shelf life is at lease a year. They also have ready to eat cooked chicken breast , crab sticks etc in Japan.Years team
Charlie Mackenzie
•one year ago
Nutritional content matters more than anything to Years, we retain this by cooking gently on average at 78 degrees and all our ingredients being wholefoods. The reason you would feed fresh is because of the nutritional content and this is what gives the health benefits. We also give a Superfood Supplement which contains ingredients which are more bio available to the dog given in a raw state rather than cooked (pre/probiotics just one example). Years is gently processed Charlie that is for sure :-) Hope that helps :-) But being a loyal customer I am sure you are aware of this and can see the difference - thank you SO MUCH!Madeyebrows
Charlie Mackenzie
•3 months ago
What do you put in home cooked?Butternut Box
Suzanne Benjamin
•one year ago
Hi there Suzanne, thank you for sharing your perspective on dog food ingredients, including peas and lentils in our food. It's true that opinions on these ingredients in dog food can vary, and it's important for pet owners to make informed choices based on their individual dog's needs and dietary preferences. While there may not be conclusive evidence regarding the use of peas and lentils in dog food, it's essential to consider what works best for your furry friend. We add lentils and peas to our meals as they are a great source of fibre and vitamins which are beneficial for dogs' health 💛LPMc80 •one year ago
Hi - is your food suitable for a dog with IBD (lymphoplasmacytic enteritis)? ThanksAlana K
LPMc80
•one year ago
Personally I would say no, this contains lots of peas and lentils (containing lectins) which are associated with inflammation of the gut so not suitable for IBD. Have a look at Different Dog and Nature's Menu Country Hunter (not including the ones with peas) if you want a wet/fresh food. Best of luck!LPMc80
Alana K
•one year ago
Thank you, that's really helpful. I have been looking at Different Dog.Butternut Box
LPMc80
•one year ago
Hi there, thanks for your comment. When it comes to diet, dogs with IBD usually do really well on a diet that's highly digestible, contains a single protein and is moderately fat-restricted. Our low-fat Butternut meals fit this criteria. Dog's who are particularly sensitive and are struggling with severe IBD might be recommended a hydrolysed diet by their vet - this means that the proteins have been chemically altered to be easily absorbed by the gut lining without causing much of an inflammatory response. If this type of diet has been recommended, unfortunately, none of our Butternut meals would be suitable for these pups 💛LPMc80
Butternut Box
•one year ago
Hi - thank you for your response. She's had your turkey meals before and I think she did better on them than she has on most other foods. I think I might try her on just the turkey for 6 weeks and see how she goes. A lot of the vet diets aren't suitable for her as she can't have rice, wheat etc. Thank you xenzotheigg
Butternut Box
•one year ago
Shame I wasn’t told about this when I was currently with butternut and speaking to the nutritional advisors whom advised me otherwise. Not once did I get told they would be unsuitable when my boy had symptoms of IBD and haemorrhagic gastroenteritis. Shame on butternut.kay2th •one year ago
Too many carbs I think, low protein. I'm concerned by all the lentils/peas/sweet potatoes. Peas come right out the other way completely undigested!Butternut Box
kay2th
•one year ago
Hi there, thank you for leaving us your comment. We're sorry to hear our meals have raised any concerns. Butternut recipes have much higher meat content and are nutritionally complete. On a fresh “as fed† basis this makes each of our meals between around 11-14% protein and on a “dry matter† basis between 40-48% protein. On the other hand the carbs in our recipes fall into the complex carbohydrate category and have a low glycaemic index, meaning they do not cause spikes in blood sugar - which is great news if your dog is diabetic. We also add lentils, peas and sweet potatoes to our meals as they provide a balanced diet that is rich in vitamins, omega fatty acids, and antioxidants. They are also a fantastic source of energy and a source of fibre which ensures great gut mobility, balanced good bacteria, and regular stools 💛Chi mummy •one year ago
My dog put on so much weight on this, despite feeding less than recommended. I had several conversations with managers etc, and eventually thought I was getting somewhere as someone seemed to understand me. They agreed that their algorithm for portion size was not correct for toy breeds, and they were going to discuss things with the dietician to see what they thought was happening. But never heard back. Such a shame as my oldest dog loved it, I have a tiny toy breed weighing <2kg, and she can take or leave it. But she's never still. Also with their prices increasing for most of the different types of meats and also newly added delivery charges, its difficult to afford this. However looking at similar products that are human grade and delivered frozen, these were still one of the cheapest. It is an excellent dog food, but not for toy breeds. I'm an ambassador for the company, and I'll still promote it, just not for toy breeds.Butternut Box
Chi mummy
•one year ago
Hi there, thank you for leaving us your comment. We're sorry to hear you haven't heard back from our team. Please reach out to us directly so we can look into this for you 💛BuddyG •one year ago
Wasn’t good for my boy - I loved feeding my dog this food, my dog loved eating this food, however he didn’t put on weight with it, even feeding him more than recommended! As soon as we switched him started putting weight on. Shame but it just wasn’t good for my boy - he is now thriving ðŸ‘ðŸ»Butternut Box
BuddyG
•one year ago
Hi there, thank you so much for your comment, we're really sorry to hear you haven't noticed any changes in your dog's weight whilst having him on Butternut. One of the many perks of Butternut is the fact that your meal plan is so flexible so you can always opt in for recipes richer in fat such as beef, pork and lamb to increase an overall daily calorie intake. It’s super important for dogs who may be having issues with their weight to have their portions carefully controlled and adjusted if need be. If you'd like us to give you some more advice on this please do not hesitate to reach out 💛Tkel14 •one year ago
My pup loves butternut, she came to us in poor condition from the breeder, worms, hair loss, underweight and blood in stools. Butternut sorted the stools right away and she's tripled her weight in 9 weeks. Sadly we will have to look for something else as it's going to get expensiveButternut Box
Tkel14
•one year ago
Hi there, thank you so much for leaving us your comment. We're delighted to hear we helped your pooch get healthy again - sounds like her Butternut journey has been a successful one! We'd love to continue delivering the best quality meals to her so if you're like to discuss some cheaper options for your plan, please don't hesitate to get in touch with our team 💛S Russell
Tkel14
•one year ago
Hi I mix butternut box with millies wolfheart kibble half and half, works out a bit cheaper, buy butternut box one month and millies next month etc, still great tummy, poos etcKitKat5 •one year ago
Absolutely love Butternut Box!! My 1 year old cockapoo was raw fed from birth but after a few months he started getting fussy, then stopped eating completely and ended up so poorly he had to stay at the vets for 48 hours. When he came home we switched food to Butternut Box and he’s like a different dog! Now he can’t wait for meal times! We don’t have to get on the floor to encourage him to eat any more and his plate is clean after every meal. It’s expensive for sure BUT we think it’s totally worth it to have a happy, healthy dog! My husband regularly tells me how good the food smells too. Won’t be surprised if he tries it! 😆Butternut Box
KitKat5
•one year ago
We're sorry to hear your Cockapoo has been poorly lately. Seems like Butternut has helped to get back on his paws again which is great news! 💛karina •one year ago
dog wouldn’t touch this foodEllaV •one year ago
Our labradoodle adores butternut! He is 15 months, we adopted him at 10 months. He was a fussy eater, refusing the kibble he was given since he was a pup. We slowly transitioned him to a blend of kibble and LK wet food but his tummy was always a bit hit and miss. He thrives on butternut- he gets so excited when the box arrives and loves all of the flavours. His coat is beautiful and his digestion is perfect. Pricey but I couldn’t recommend it more! They have also been great when our parcel was stolen, redelivering again free of charge.Butternut Box
EllaV
•one year ago
Hi there Ella, this is such fantastic news! We're so glad to hear your pooch has benefited from our meals and that he's thriving on his Butternut. Thank you for your kind feedback 💛Lucy Butler •one year ago
My sheltie puppy was on butternut for the last 9 months, but recently has been getting regular loose and irregular stools. Coincides with a change in the recipes, I think. I'm thinking of moving onto another food. If anyone has had something similar and has any advice I'd be grateful.Butternut Box
Lucy Butler
•one year ago
Hi there Lucy, we're really sorry to hear your pup hasn't been too well lately. Just to give you some reassurance, we have around 30 quality controls in our kitchen to ensure our meals arrive safe and sound at your door. We'd love to hear more about this and provide you with some help, please feel free to reach out to our team on bark@butternutbox.com and we'll be able to look into this for you 💛Liz H
Lucy Butler
•one year ago
Try cold pressed food with some low fat 5% human grade beef mince...too much lentils/fiber in the Butternut box gives them the runsNicci Hall •one year ago
I tried a trial box £20ish, unknown to me they signed me up to a subscription £45. I got a text one night and then they tried to deliver the next day, I refused delivery asked for a refund. They refused to refund, eventually after numerous email I got back half. The food made my dog sick, and I would never buy or deal with them again.Butternut Box
Nicci Hall
•one year ago
Hi Nicci, thanks so much for leaving us your feedback. We're really sorry to hear your first experience with us wasn't the best one. Please be so kind to reach out to us directly so we can look into this for you.Peter Stuart •one year ago
Great food and great company to deal with too. When we lost our JRX in 2021 they sent us flowers! More to the point, the food suits our new springer well; poos are small, well-formed and virtually odourless which is welcome for a pup that is still going in the house. Not the cheapest but well worth it. ThanksButternut Box
Peter Stuart
•one year ago
Hi Peter, we're so glad to hear your new pup is doing so well on Butternut - that's truly pawsome news! The flowers we've sent were just to let you know we were thinking about you during this difficult time.Eve Buchanan •one year ago
I like Butternut and so does my dog.However is no one concerned that they count this as a complete dog food for pups but the crude protein is just 12%.Recommended levels are 22% for growing dogs with 18% for adults.Nath Cawley
Eve Buchanan
•one year ago
Them %’s are only required for dry dog food. Fresh and raw dog food is more bioavailable to the dog so 12% in fresh food is fineButternut Box
Eve Buchanan
•one year ago
Hi Eve thanks so much for your comment. When it comes to nutrition, as you may have seen, it is important for us to follow requirements from a governing body which decides what should go into our pets' food from a nutritional perspective. This is to ensure our food is complete and balanced, as well as being suitable for both puppies and adults. Our lead veterinary nutritionist is a professor in canine nutrition (Dr Med Vet, Prof, Dipl ECVCN) and chairs the Scientific Advisory Board of FEDIAF, therefore it is important to follow these guidelines when it comes to our meals. When seeing a crude protein percentage, this can be seen as a dog foods chemical analysis, where the total amount of nitrogen available is what’s being used in estimating the total protein amount. It is important to note that crude protein does not take into account, the digestibility, quality or how bio-appropriate the nutrients are. If you'd like us to give you more insight into this, please drop us a message and we can answer any questions.Kieron •one year ago
Our Vizsla loves butternut. He was initially on Butchers, which gave him the worst farts. Once he transitioned onto Butternut his stomach was much more settled. His coat is super shiny and the serving size calculator has been bang on with maintaining his ideal weight. At a recent visit to the vet she commented that he was the best conditioned Vizsla she had seen. He really seems to enjoy the variety of foods. The only drawback is that the fish meal is pretty pongy, but he seems to love it and the fish oils are a good thing.Butternut Box
Kieron
•one year ago
Hi Kieron, thanks for your comment. This is absolutely brilliant news, so happy to hear your pooch is thriving on his Butternut.Timothy •one year ago
Have you put your prices up only it was over £7 more this month?Butternut Box
Timothy
•one year ago
Hi Timothy, that's correct. In the 7 years since Butternut was founded, this is only the second time that we have needed to make a change to our prices, and only when it was necessary to continue serving the top-quality meals our dogs deserve.Mazzz •one year ago
The service and the vet nurses are fantastic ðŸ‘.. They are so kind. The delivery is fantastic. Unfortunately as a pet mum im soo exhausted and worried..my 10 year was on kibble all his life..its caused all the problems he has now wity months research.. His stomach is so sensitive.. We changed to lean turkey gobble gobble. Fab for the 1st 2 weeks...he put on weight great.grear form.energetic...then he got loose stools yet again..we are in our 5th week but still no change. We notice soo much carrot and peas sweet potato ..too much daily can cause diarrahea. So I take out much as i can..then reading the comments here maybe it could be the lentils .our dogs are not used to these types of food If i could make a simple nutritionist food for sentivitive stomach thars low in fat without hunan herbs 🌿 or the peas_carrots/sweet potato /lentils /brocolli..they dont digest these foods any ways...too much natural sugar is certainly not good for humans let alone our dogs...Butternut Box
Mazzz
•one year ago
It's so lovely to know how much you've enjoyed your experience with us as a Butternutter. We're really sorry to hear however, that there's been some concern over your pups sensitive tummy. We completely understand how stressful this can be, and we'd love to offer some more support here. All of our recipes are suitable for pooches that need something gentle on the digestion, but if you're still having trouble with this, it may be worth speaking to us directly so we can get to the bottom of this. Feel free to drop us an email or give us a call where one of the team can lend a hand and alleviate some of that worry. 💛Julie D •one year ago
My 1 year old cavalier has been so unwell, especially after the salmon meal. He’s had sickness, diarrhoea and blood in his poo. 2 hefty vet bills too. The vet said it’s the food. This has happened twice in 2 weeks. My 2 cavaliers have been on this food for a while but in the last month it’s made them unwell on 2 occasions. I didn’t realise it was the food the first time. My other cavalier has had chronic itching since being on Butternut Box and anal gland issues. Their coats have also gone so dull. They’ve been on it well over 6 months. I’m now changing their food on the vets advice.Butternut Box
Julie D
•one year ago
We're so sorry to hear your dogs have been so unwell, Julie. We really hope they're feeling better now and are back to their normal selves. This definitely doesn't sound right, so we'd love to get to the bottom of this for you. If you could kindly reach out to us directly, or you can book an appointment with one of our Vet Nurses online, we'd be more than happy to help here. 💛Gemma Boniface •one year ago
Our poodle shih tau pup loved the different flavours to start with and ate a variety but after 2 months gradually refused to eat different flavours one by one to the point now that I’ve got a freezer of food that cost a lot which she refuses to eat and it goes in the bin. Way too much food waste and such a shame but would not continue with this food for her.Butternut Box
Gemma Boniface
•one year ago
We're really sorry to hear this, Gemma. We know how tricky it can be with pickier pups, so if you need a hand with getting things back on track at meal time, feel free to drop us a direct message. We've also got loads of tips and tricks in our Help Centre, so it's worth having a read through those if you wanted to spice things up for your pooch. 💛LizLS •one year ago
Just want to say I’m so impressed by this product and the service too. My dogs had been on a variety of other dogs foods including dehydrated, which did not suit them at all so looking around I decided to take a chance on Butternut, my dogs drool and smack their lips whilst I’m getting it ready. One of my dogs suffers from allergies and so far (been using this for about 3 months now) he’s been perfect skins cleared up no incessant licking. The variety of menu choices is great (my pooch who’s allergic I don’t give beef to but he has everything else) my dogs have always had dog food which was either pates or compressed or dehydrated but the freshness of the pate’s was dubious a lot though it contained all very similar ingredients, the dehydrated stuff one of my dogs really didn’t like at all again it was supposed to contain same ingredients, Butternut is totally impressive, it actually looks like you could eat it lol. They also keep in touch with you for feed back and suggestions. I highly recommend. It’s easy to store in freezer and defrost and we travel about a bit with no problems 😊Butternut Box
LizLS
•one year ago
This is such a pleasure to read, we absolutely love that your pooches are thriving on Butternut. We're so glad you decided to join the pack and it sounds like the pups are just as pleased as we are. 💛Juliet Griffiths •one year ago
Our cavapoo was incessantly licking her paws and scratching her neck. Advised that we should move her to hypoallergenic food - has anyone had a good result from switching to Butternut Box?Liz H
Juliet Griffiths
•one year ago
Your dog is eating too many carbs...try raw or wet food with low carbsSevenash •one year ago
Our 4 dogs love the food but it doesn’t love them. Since transitioning slowly over they are all scratching, 2 excessively, all now with dull coats. Shame, had high hopes.Butternut Box
Sevenash
•one year ago
Oh no, we're really sorry to hear your pooches haven't taken to Butternut as well as we'd hoped. All of our recipes are designed to avoid any common triggers like this, so we'd love to look into this for you and see if we can help. If you could kindly reach out to us directly, one of the team or our In House Vet Nurses can lend a hand from there. 💛MagsB •2 years ago
My greyhound absolutely loves this food and looks healthier than ever and more content than when we adopted her 2 years agoButternut Box
MagsB
•one year ago
This is always an absolute joy to hear. We're so pleased you joined the pack and your pooch is thriving on Butternut. 💛Meg123 •2 years ago
Cheaper to buy mince from the butchers lol especially the supermarketK9_Kadaver
Meg123
•one year ago
Sure but just mince isn't even close to being a complete diet lmaoLiz H
K9_Kadaver
•one year ago
Just feed your dog a variety of food and he will be fine, complete and balanced is nonsense.....your dinners are not complete and balanced are they?MT
Liz H
•one year ago
No, complete is non nonsense, it has an agreed definition to food regulatory bodies and ensures a dog is not deficient in essential vitamins and minerals. if you raw feed a dog, without great care (and usually some supplements) they have a high chance of being chronically deficient in minerals like zinc, iodine etc and this can have terrible results including rickets, blindness and death.Kimberley Goodger •2 years ago
Our 3 cockers LOVE butternut box. No bad tummies. Abit of smelly breath but that's it. They can't get enough of it.Butternut Box 2
Kimberley Goodger
•2 years ago
Hi Kimberley. That's great news! We're so pleased your pups are loving life on Butternut. It sounds like it was love at first sniff. ðŸ¾Tinab •2 years ago
Really wanted my two pups to like this as have read so many good reviews but they won’t touch it! Not even mixed with other food they love. What a shame!Butternut Box 2
Tinab
•2 years ago
Ah no, what a shame! We're really sorry to hear your pups didn't take to Butternut as well as we'd hoped. The good news is, we're fussy eater pro's, so we've got loads of tips and tricks for spicing things up when it comes to meal time. Feel free to drop us a message, or visit our help centre where we've got tonnes of handy suggestions to get things back on track.💛Kay Cox •2 years ago
My dog Billie loves his butternut boxButternut Box 2
Kay Cox
•2 years ago
This is like music to our ears. We're so glad Billie is loving life as a Butternutter!Louise Spendelow •2 years ago
Has given my poodle terrible breath. I won't be continuingButternut Box 2
Louise Spendelow
•2 years ago
Hi Louise. Oh dear, we're sorry to hear Butternut hasn't worked out so well for you and your pooch. Although some of our recipes are fishier than others, bad breath can be caused by all different factors, so we'd be more than happy to help with this. Feel free to drop us an email or get in touch from your online account where one of the team would love to lend a paw. 💛Olivia Horne •2 years ago
Be a bit careful about dogs with sensitive stomachs. The lentils have caused a lot of vomiting and diarrhoea in my very sensitive staffie. I mean a lot. There are similar/ competitor brands that don’t use lentils as a protein.Butternut Box 2
Olivia Horne
•2 years ago
Hi Olivia. We're so sorry to hear your pooch has been poorly, we hope they're feeling much better now. We have lots of recipes that are suitable for pups with sensitive tummies. All of our food is gently cooked and designed to keep our furry friends happy and healthy, so this definitely doesn't sound right. Feel free to reach out to our Customer Love team, who would love to take a look into this and help lend a paw. 💛chris N •2 years ago
Danger - I ordered one batch of food which my dog did not like. I did not order more but they still keep sending me a lot more every month. They ignore all messages to cancel. I refuse to accept delivery but they have still debited my bank account - fraudulently I believe. This company cannot be trusted - on this basis I wonder what rubbish they REALLY put in the food??Butternut Box 2
chris N
•2 years ago
Hi Chris. We're really sorry to hear your pooch didn't take to Butternut as well as we'd hoped. This definitely doesn't sound right, you're always able to cancel your subscription through your online account if needed. Feel free to get in touch via bark@butternutbox.com and we'll be happy to help you with this. 💛Gemma Louise Jenner
chris N
•2 years ago
When you order you automatically get put on a repeat order service (if you read it properly when ordering it does explain this when you order). You control this yourself by logging in and going to my account. You can cancel or amend your orders and cancel the repeat service. They also have a live chat feature on the website. This isn’t a scammy website its just you haven’t read things properly when orderingBukla Dekondo
chris N
•2 years ago
liesPenultimania
chris N
•2 years ago
You can cancel your repeat orders on your own from your account...no need to message anyone. Don't listen to this guy. He's not the sharpest tool in the shed.Kimberley Goodger
chris N
•2 years ago
This is a ridiculous comment. You can contact them so easily. Cancel anytime. Update boxes anytime.Linda M •2 years ago
I have just changed Kira to Butternut box following a recommendation and so far so good. She is 8 years old and always been a fussy eater and only picking at food. Although she has only had a few of both her chicken and turkey pouches she is finishing it in one go. She is only leaving a few peas and carrot but I am surprised that she is eating the majority of the vegetables. 😂 She also seems more calm and content.Butternut Box 2
Linda M
•2 years ago
Hi Linda. What a result, it really is great to know Kira is adjusting to life on Butternut so well. It sounds as though she just had good taste all along! We've got loads of fussy eater tips, so feel free to drop us a message if you ever need a hand in spicing things up when it comes to meal time. 💛Beckie •2 years ago
I have used Butternut for 2 years with my Collie and Lab. I mix a bit of Harringtons in for some crunch. My boys are always getting comments on how shiny their coats are and they sure have boundless energy. I would not feed them anything else.Butternut Box 2
Beckie
•2 years ago
Hi Beckie. This is brilliant news and has absolutely made our day. We always love to hear how your pups are thriving on Butternut, thanks so much for letting us know. 💛david mcauliffe •2 years ago
Just received my first order today for my 4.5mth old and 18mth old papillons. Currently defrosting in fridge before trying my dogs on this for the first time. I mentioned today to a friend that ive bought this food and they said to be careful because it contains peas and lentils. Is there a cause for concern if i fed this food with it containing these?Butternut Box 2
david mcauliffe
•2 years ago
Hi David. Welcome to the pack, we can't wait to hear what your pooches think of their new meal time, this is all very exciting. In terms of the ingredients we use, these have all been carefully thought out, designed and created with our mission of delivering health and happiness to dogs at the forefront of our mind. All of our veggies and lentils have been chosen to be included in our recipes as they bring really valuable properties to your dogs diet. They're packed with nutrients, have great texture and of course, are super tasty. We'd never use anything that we believe could have a negative impact on your pups, they're our best friends after all. We hope that helps but we're always around to answer any questions or just lend a paw if needed. 💛Jane R •2 years ago
I have had my two working cockers and 2 year old lab on Butternut for some months and - having been rather picky with food - they absolutely love it. The recommended amounts for the lab and the older cocker appear to be fine: the cocker has lost some weight and is now maintaining well, and the lab does well anyway. The younger cocker (four years old) is extraordinarily active and I think lost too much weight. I am now supplementing with kibble to give him a little more. I have heard, though, that it is not good to feed kibble alongside 'fresh' food as they are digested at different rates? If this is true, what should I be doing?! At the moment the three of them manage very easily with two pouches a day divided proportionately between them and the occasional extra sardine or chicken wing etc.Butternut Box 2
Jane R
•2 years ago
Hi Jane. What wonderful news! It sounds as though your pups are loving life as Butternutter's and we couldn't be happier about it - our tails haven't stopped wagging! In terms of portions and managing weight, there are a few things we can do to get your cocker back on track. Starting with kibble is a great idea but, if you're concerned about mixing this alongside fresh food then you could always cook up some extra tasty meat or veggies to pack in a few extra calories. We can also look at the type of recipes your pooches are on at the moment. We have richer or leaner options that can help with maintaining a healthy weight so, feel free to head over to our website if you want to check those out. You can always drop us an email or phone call if you want to chat it through in more detail. 💛Julie Turner-Adkin •2 years ago
I can't agree it is only 34p per day. That calculation doesn't make sense unless you are basing it on a first time offer. To feed 200g per day is £1.22. Your figure is misleading.Team AADF
Julie Turner-Adkin
•2 years ago
Hi Julie. Where are you seeing the 34p per day? I believe that only comes up if you enter your dog's weight as 0.5kg so if your dog is larger the daily feeding cost will indeed be higherLisal •2 years ago
My dog became really quite unwell after eating this food- vomiting and diarrhoea. Had to take her off itPugMama •2 years ago
Hi - I have just signed up to butternut box and was interested if you think my pugs will get enough food. 1: male not neutered 9kg 8 year old ideal body weight 2: female approx 6.5kg 8 months old - they have given them both 250g per day which doesn’t seem a lot - any advice appreciatedVixter •2 years ago
Wow! What a difference this food has made. Having had my 1yr old rescue on a hydrolized diet for 12wks following vet advice, we are into week 2 of BNB. Never seen her so happy to have her meals. Licks the bowl clean, so much happier in herself and regular perfect poos (which don’t smell and pick up like a dream). Having had months of trialing various foods, a runny tummy for months and then the hydrolized diet, we will never go back! Awesome in every way. Smells so good!Butternut Box 2
Vixter
•2 years ago
Hi Vixter. This is so amazing to hear, what an absolute transformation and an even better result. We're so glad to know that your pup is thriving on Butternut and even better that poop pick up time has become slightly more pleasant - sounds like a win win situation. 😂Emma Lou •2 years ago
Is there an option for a weight loss plan? My dog needs to loose weight and the cals recommended on your website wasn’t accurate for my dog. She would gain weight having that amountAbigail
Emma Lou
•2 years ago
When you input your dogs weight, how active they are, if they are lean, overweight etc they give your dog the amount they need.Jacqueline Steele •2 years ago
My puppy was on Dry food and it wasn't until I was told about it's poor nutritional content I searched for a better alternative. BB was recommended by a colleague. Initially my dog wasn't keen. So switched to a other dry kibble, with a higher nutritional content, than the one recommended by her breeder and mixed a little BB into her meals. After a month or so she began to eat around the kibble and is now only eating BB. There are a few flavours she is not keen on. We are on our 2nd box and are excluding those from our next delivery. BB have some nice treats too. She loves their Yonks bars and Happy Hearts. I've added some other treats to my next order for her to try. I would definitely recommend the BB brand.Jacqueline Steele
Jacqueline Steele
•2 years ago
Our dog is a 6 month old Yorkshire TerrierBuuurns2k •2 years ago
My rotti was on this stuff for about 2month then he went off it no idea why and like most that have stated he felt Hungary most of the time†¦perhaps a more meaty variety with a more packed protein % could of helped overall he kinda liked it (while it lasted)Butternut Box 2
Buuurns2k
•2 years ago
Oh no, we're sorry to hear your pooch didn't take to Butternut as well as we'd hoped. We're always interested to know what our customers think so, we really appreciate you feeding this back. We've got plenty of tips that keep things interesting at meal time. If you've got any pouches leftover, you can always try warming them in the microwave or pouring over one of our new Bish Bash Broth's, that usually spices things up enough to spark that enthusiastic chowing down we see a lot of! We'd also be happy to look at your pups portion sizes to make sure we're covering all of his nutritional needs, feel free to drop us an email or give us a call and one of the team would love to go through that with you. 💛Michael Harper •2 years ago
On my 3rd month with my 2 year old Cockerpoo She loves it but i find I'm having to give her some kibble in evening as she's hungry. No weight issues. My issue is the plastic packaging on every meal/every day.So much waste. Can't you find a better way? It might make me look elsewhereButternut Box 2
Michael Harper
•2 years ago
Hi Michael. We love hearing that your pup is enjoying life as a Butternutter, we might be biased but, the feeling is definitely mutual! We've put a lot of care into designing our packaging and making sure that it's efficient, lovely to look at, and as sustainable/green as possible. When it comes to our pouches, these are made using a particular plastic that can withstand our unique cooking and freezing process because we choose to cook our meals in the pouches themselves, to help lock in the flavour. Although it’s not perfect, our method allows us to cook at lower temperatures and also means we never need to use any additives or preservatives, which in turn actually means less impact on the planet than traditional pet food manufacturing. We take all of our customer feedback on board so, we're looking at finding an alternative more sustainable solution very soon, keep your eyes peeled.PennyR
Butternut Box 2
•2 years ago
I am horrified that I have been feeding my dog food that has been cooked in plastic - it can't be healthy! Have you always done it this way? I think you need to explain this more fully on your website. And why would you need to add preservatives if you are freezing it?Patrick
PennyR
•2 years ago
No repy to this? Is this the reason our dog is being sick?PennyR
Patrick
•2 years ago
I did email them and they said that they use special plastic that is BPA Free and safe to use for cooking food at that temperature and has been tested for food migration. Still don't like the idea of it - I don't use plastic containers to heat/cook my own food.Bill Blackburn
PennyR
•2 years ago
Cooking in plastic pouches is a norm in the food industry. All those lamb shanks and beef joints that are sold cooked and boxed in supermarkets have been cooked in the bag that they are in.Sonia
Butternut Box 2
•one year ago
Hi there, perhaps use the same packaging as Different Dog; they use cardboard containersWendy woo •2 years ago
Love My only concern is my dog has gone from eating nothing to wanting to constantly eat. She loves it. It feels a healthy option and I honestly feel bad about the crap I used to feed her hence she didn’t eat! Now I feel bad about the crappy grooming products available. Would you develop grooming products to help keep her coat and skin healthy ?Butternut Box 2
Wendy woo
•2 years ago
We're so glad your pooch is such a fan! It really is music to our ears. 💛 We're always looking to increase our range and we really value our customer's feedback, we will be sure to pass this idea along!Dianne Wheeler •2 years ago
Cannot rate this food highly enough. My 4 month old female cockapoo sisters transitioned to this a month ago and they love it combined with their usual kibble. They have tried and ate all varieties but their favourites are game, lamb, pork, beef and chicken. Much better poos and no tummy upsets since joining the BB pack. Go for it you won’t regret itButternut Box 2
Dianne Wheeler
•2 years ago
We can't tell you how great it is to hear they can't get enough of their Butternut grub - really is music to our ears. 💛Jason Dudley •2 years ago
Hi there, Our little collie pup will be joining us in 4 weeks time. He'll be 12 weeks old when he arrives, and so far has been fed a working dog dry kibble. The cost seems quite reasonable at the moment, with BB recommending 400g per day. I'm wondering if anyone can tell me what that would likely increase to as he grows into adulthood. It's such a minefield out there, and I'm trying to find the best food at the best costs... As I'm sure many others are too :)Demi Louise
Jason Dudley
•2 years ago
Hi, we have a fully grown cocker spaniel on it, she is on 400g and is 12kg so I can’t imagine it getting much more than that tbh when he is fully grown. The eat more as puppies. Daisy absolutely loves it, we’ve been through so many different foods but this is definitely the best.Judith Shaw
Jason Dudley
•2 years ago
Hi, I'd strongly recommend talking to your breeder (and/or your vet) about feeding. They will have a much better idea about what is suitable for your pup than random internet people. Coming to live with you is already a big change for him, and it might be better to keep feeding him on what's familiar. As for Butternut Box, our dog became extremely ill after eating it -- vomiting, lethargy, a long sleepless night for us and a hefty emergency vet's bill. While I can't say definitively that the food caused it, it is the only thing that we've altered. It's also worth noting that while the subscription comes with a rainforest full of teeth-grindingly 'punny' information, it's quite difficult to find clear and direct nutritional information and feeding instructions...which is what led me to this site in the first place.David Henderson
Judith Shaw
•2 years ago
Both my dogs were ill on this. Vomiting and diarrhoea. They had been on it for a while, so wasn't a sudden change. I stopped it and restarted with same results. Maybe a bad batch but I had to throw the rest out - £50 wasted. I'm not risking it againLisal
David Henderson
•2 years ago
My dog has been the same!Lyn Hughes •2 years ago
Sadie has been on Butternut Box for years and I would highly recommend it. Clean bowls, small poos that don't smell awful. Its convenient and there is no waste. Go for it... you won't be disappointedButternut Box 2
Lyn Hughes
•2 years ago
It's a pleasure to have you and Sadie in the family. 💛David Henderson •2 years ago
I had a cockerpoo and German shepherd on this for about 6 months. They both loved it but unfortunately both started to get really bad stomachs on it - vomiting and diarrhoea. I had to stop it. The GSD does have a bit of a sensitive stomach but the cockerpoo can usually eat anything - even leftover curry! I tried our cockerpoo on it again once her stomach had settled down but it made her ill again, so I had to stop it - a bad batch? Maybe but I'm not risking it again - cleaning up faeculent vomit is no fun and I'm not sure what it's doing to the health of my dogs.Butternut Box 2
David Henderson
•2 years ago
Oh no, we're so sorry to hear this! Just to put your mind at rest, we just want to explain a little about how we make everything here at Butternut. The ingredients are mixed then portioned into the individual pouches, which are then vacuum sealed and steam cooked. After cooking those meals are immediately frozen, then dispatched to you still frozen, meaning that there would be no opportunity for any food to go bad. To test this, we send a sample of each of our meals every week off to a third-party food testing facility for bacterial testing. It could be a certain seasoning or meat that was too rich for their stomachs. 💛Lisal
David Henderson
•2 years ago
My dog has been really poorly eating this food too.Chris Shaw
David Henderson
•2 years ago
Although it's a completely different food, our dogs were on a high-fat diet (Nature's Menu) and one of our dogs has just been diagnosed with pancreatitis. It might be worth checking with the vets as she had the same symptoms.Ellen Kent
David Henderson
•2 years ago
Hi there. Do you mind me asking about this. My dog and my sisters dog, both who have been on this food for about 2.5 years, have started being sick. Not all the time, maybe twice every few weeks. one dog is in Kent the other Berkshire - they’ve never met. It’s always at about 6am. Yellow bile. Does this sound familiar?Donna Mc
Ellen Kent
•2 years ago
My dog is the same! She's been on butternut for about 4 months and is now being sick once or twice a week on and off, yellow foam, always first thing in the morning. I've been trying to track what's causing it and think the recipes with higher fat don't agree with her, but even on the chicken and turkey recipes only, she seems to be the same. I came across "bilious vomiting syndrome" so tried giving her more food before bed or mixing butternut with kibble and it helped a little, but seems strange both your dogs and mine only started this on butternut. Think I'll need to find something else but she's so fussy :(Glad44
Ellen Kent
•2 years ago
Yellow bile usually means an empty stomach, try a biscuit or small snack at bedtimeLily B •2 years ago
Cannot recommend this food enough!! If your not comfortable feeding raw this is your next best alternative! I have 2 westies and straight away have seen a change in their coats shine! Personally I’m not comfortable feeding raw and when we got our most recent pup she was on raw she did not get on with it (not only with her poops but she didn’t want to eat it). So we switched her to dry food and now we have switched both of ours to 75% butternut and 25% dry food †¦ it has been a life changer in all aspects! They both eat their dinner so no food is left, they both enjoy it and do zoomies after, their poops have improved†¦ I could go on the benefits are endless! So happy with Butternut and will not be changing ever!!!! After tralling the dog food market this is defo the most affordable option out there for the quality of the food and great customer service ðŸ‘ðŸ¼Lily B
Lily B
•2 years ago
Also just a little something to add - we transitioned one of our dogs onto this food the day of her being spayed (I was worried as didn’t want to upset her stomach) but I have absolutely no regrets! We had no problems with transition and surprisingly no transition poos!!!! Just shows the whats in the food is good!Butternut Box 2
Lily B
•2 years ago
Thanks so much for your wonderfully kind words, stories like this are why we love doing what we do. We're so honored and happy that we've been able to be part of your pooches story so far. 💛 We've passed this onto the wider company to see and we're so glad to have you all as part of the Butternut family. If you have any pics of the pooches please feel free to send them over via email. Be sure to pass along plenty of belly rubs from us. ðŸ¾Lily B
Butternut Box 2
•2 years ago
Aw thank you! I recommend BB to everyone it really has changed my dogs life’s! We have even upped our subscription so now they have all BB and rarely biscuits (only on the odd day!) dogs are happy, I’m happy couldn’t be better!Courtney Schlosser •2 years ago
Hello, my dog has been on this for a week now and her poos have increased a lot. To the point she is having accidents in the night? It’s strange thought because they are more solid now than previous. She’s a 3 year old canary mastiff and was previously on Raw natural instinct. But was turning her nose to it in the end. Is it known for this food to increase her bowel movements at the start? She is loving the food so want to give it a good chanceLily B
Courtney Schlosser
•2 years ago
Hi, I recently switched to butternut and we have just finished the 2 week trial box. I have two dogs and one I have seen no change in the quantity of her bowel movements however the quality is so much better! My second dog I have seen a massive change she now goes for about 3 a day but instead of being big they are all small and don’t smell! One thing which we have seen in both is that they have a regular bowel movement cycle now, every morning they go to the toilet without fail. Whereas before it was abit inconsistent- they were both on only dry food before. I hope this helps :) I would stay on it and gives the food a chance and let her settle and get a cycle with it :)Chloe Locke
Courtney Schlosser
•2 years ago
It does contain sweet potato and is quite high carb tbh hence why the poos have probably increased (carbohydrates in dogs is a waste product and therefore the dogs do not absorb it, and can actually result in weight gain), I usually try to avoid anything with grain or potato in as they tend to be rather high in carb. Natures menu country hunter wet food has a very high rating but is super low carb so I currently use thatChloe Locke
Chloe Locke
•2 years ago
I was going to try this for my dog to be honest until I looked and saw it contained potato, which put me right off unfortunatelyButternut Box 2
Chloe Locke
•2 years ago
Hey Chloe - We’re using potatoes in our recipes, not just for the amino acids and fibre it contains, but because when we were first starting out our meals were a bit watery or crumbly. Potatoes are helping us to keep all of our ingredients together so that we can put them into our pouches and reduce waste within our kitchens. Without this change, it’s likely that we wouldn’t have been able to make enough fish meals to feed all of the happy dogs that love it so much. Our recipes continue to be completed and balanced and made with only human-quality ingredients. Happy days.😋George Walker
Chloe Locke
•2 years ago
Sadly, you are not correct in what you say about carbs. Dogs can of course digest it. And in any event dogs too require fibre. So I have to respectfully disagree.Penultimania
Chloe Locke
•2 years ago
You are contradicting yourself. If they can't absorb it, how would they gain weight from it. I swear, some people.Butternut Box 2
Courtney Schlosser
•2 years ago
Hey Courtney - I'm so sorry to hear that the transition hasn't been as smooth as expected. Loose stools/ slightly upset tummies are something that is expected when transitioning between foods. Particularly as ours is very different to anything else on the market, it can take a little while for your pooches digestion to get used to the new food, sometimes even a few weeks if they've got a slightly more sensitive stomach. In the meantime, our lower fat recipes (chicken, game fish, veggie and turkey) can be a bit gentler on sensitive tummies, so if you do decide to continue, just feeding these for a while might be a good idea, until their tummy gets used to the new food. We'd recommend that instead of completely stopping, as you have already begun the transition, you slow it right down. This might mean feeding just a spoonful of the gentler recipes at each meal and slowly building it up from here!Mark Dowd •2 years ago
started with this about two weeks ago.still mixing it with my border Collie's dry kibble to make transition easier. He loves BB...can't get enough of it.!Butternut Box 2
Mark Dowd
•2 years ago
That's brilliant news! This has really made our day 💛Annabelle Chapman •3 years ago
How long does it take a dog to settle on this food. Mine has been on it for about four weeks and she has had a bad stomach since then thanksButternut Box 2
Annabelle Chapman
•3 years ago
I'm so sorry to hear that the transition hasn't been as smooth as expected and your pooch has been unwell. Poor little pup! Loose stools/ slightly upset tummies are something that is expected when transitioning between foods. Particularly as ours is very different to anything else on the market, it can take a little while for their digestion to get used to the new food, sometimes even a few weeks if they've got a slightly more sensitive stomach. In the meantime, our lower fat recipes (chicken, fish, and turkey) can be a bit gentler on sensitive tummies. This might mean feeding just a spoonful of the gentler recipes at each meal and slowly building it up from here! In the meantime, all of us here at Butternut are wishing your pooch a speedy recovery! Hopefully, this is just a short-lived problem. 😊Susie Pratt Adam •3 years ago
Where do I start with company. My 13 year old staffy hilda who has passed away now had a few health problems, she had liver disease so needed to be on a special diet. Hilda was a bit pampered and was a little fussy with her food now. I stared her on butternut and she was a very happy girl enjoying her new diet and her food. These guy from butternut are fantastic, they not just here for your dog, there here for u too. Absolutely amazing 🤩. I will get another dog again and I will 100% leave it to these guys to sort her food out. Thank you butternut for making Hilda’s last few months happy. â¤ï¸ â¤ï¸ â¤ï¸Butternut Box 2
Susie Pratt Adam
•3 years ago
Thank you so much for your lovely words, this brought a tear to our eyes it's so tough to say farewell, but it brings us happiness to know that we made Hilda's last few months a joy. We are always here to chat when you would like, and this goes far beyond whether you're receiving boxes or not. â¤ï¸Ann-Marie Sheldon •3 years ago
Just ordered a trial for my springer spaniel she’s 12 as allergies her skin is bad at the moment as she suffers with pyoderma. I’ve tried different foods and spent a fortune at the vets. I’m seriously hoping a transitional food change may help I’m at my wits my poor girl. I’ve got my fingers and toes crossed 🤞Butternut Box 2
Ann-Marie Sheldon
•3 years ago
We're so sorry to hear this! Our meals also contain omega-3 fatty acids from ground flaxseed. Omega-3 has immune-boosting properties which help to support a dog's natural skin defenses, to improve dry skin, dandruff, and lots of other skin problems. It can also help a dog to fight off skin infections and recover from them a little quicker, too. All of our meals are free from all common allergens will definitely improve their skin and therefore coat.🤗Chi mummy •3 years ago
This is a great human grade dog food My chi's have been on it for over 2 years. My only issue is that their algorithm for Toy Breeds and feeding amounts does not work. I feed mine over ½ less than recommended and one of them has gained lots of weight. I tend to heat it in the microwave to defrost , if I've forgotten to take it out of the freezer soon enough. Plus I heat it up even if defrosted as the aroma helps with the dog wanting to eat, as the smell is nice to them. Cancel, postpone or bring forward deliveries at any time. I like the ability to do this. For my 2 toy breeds I get 28x 200gm bags every 6-7 weeks, so works out fairly cheap.Butternut Box 2
Chi mummy
•3 years ago
Our feeding recommendations are just guidelines, every dog has a different metabolic rate and of course, you know them best. We try and round up their daily amount as close as possible to a pouch size we do. If your pooch is needing to shed a few pounds we would suggest sticking to the fish, chicken, and turkey meals as they're less than 6% fat. We're so happy to have you in the family, so glad your pooches are enjoying their meals, and that you're finding the whole process easy and manageable.🤗Mimi9 •3 years ago
Thinking of swapping from raw as don’t like the potential pathogen problems. Can anyone tell me what poops are like on this diet please ? Thanks.Kirst
Mimi9
•3 years ago
Hi, we have a 13 week old working cocker spaniel, hes been on butternut for 3 weeks now, he poos once after each meal, solid poo doesn't smell bad, he clears the bowl. He was weaned on raw and we changed him straight to butternut no problems. They do a trail box which has 2 weeks of food in. I definitely recommend it.J16382
Mimi9
•3 years ago
Ours went from lots of soft poos a day to 2 firm ones after switching to butternutChris •3 years ago
Butternut box is great. My fussy puppy, Widget is much happier. He doesn't like the fish or turkey, but it doesn't matter because I can change what is sent to exclude these. All the meals are single protein so it's also been great to understand what meats my pup likes, or doesn't, and check he isn't allergic to one (chicken allergy isn't uncommon I'm told). I've chosen to give him some of his calories with this and top it up with a small amount of royal canin puppy kibble. He's not smelly or windy, his poops are firm and regular, he's happy, and his coat is shiney. What more could you ask for?Jane •3 years ago
I cannot recommend Butternut Box wonderful dog food more highly! It’s been a complete joy to watch our veryfussy Jack Russell puppy transform from a dog who just picked at her food to one who now gets excited at mealtimes and licks her bowl clean. A brilliant product and a fantastic service. Even in lockdown we had a courtesy call to check all was well. Even in lockdown we had a courtesy call to check all was well. A really nice touch.
Team AADF •4 years ago
NOTICE: We would love to hear your experiences of Butternut Box but note that any comments containing discount codes will be deleted. Thanks!Phil Hitchman •6 years ago
My eldest dog is a rehome and he was brought up on supermarket kibble. I had one hell of a job weening him off the stuff. I tried everything - the highest quality foods I could find, raw meat, kibble... he simply won't touch any of it it. I ended up cooking his food myself, to some success, but he still kept pining for the dog "fast food".But then I discovered Butternut. He loves it! And because he's no longer eating crap like Wagg he has lost weight and is now looking super fit and has a lovely shiny coat and the all important firm poos :)My other dog is also a rehome and will eat anything. He ws brought up on Wainwrights kibble. But since switching to Butternut there's no going back for him. I still give them both Wainwrights kibble as a supplement but they always leave it until last, and there's usually some kibble left in the bowls. There is never any Butternut grub left!I really cannot recommend this stuff highly enough. You can just see the quality in it. Proper food!Mel •6 years ago
I found the portion size and prices quoted here are very different from the butternut box website and their customer service. I have a 7 kg dog who according to this site should get 236g per day at cost £1.26 per day. It says a 400g bag is £2.14. On their website it calculated he needs 439 calories per day. After speaking to their customer services (calories are 125 to 150 per 100g depending which flavour) they said he needs 300g per day cost £2.08, or £44 per 3 weeks. If I worked it out correctly it costs nearly £7 per kg.Team AADF
Mel
•6 years ago
Hi Mel. The amounts published here were provided by Butternut Box themselves so I will pass your query on to them and make any necessary ammendments asapWillow •6 years ago
This food is so good! Fresh food that smells incredible with a company who really deliver in ethics, customer service and values.The ingredients are 100% transparent and the customer service team reply to any questions within hours with really informative answers so I feel happy knowing I can trust everything about it!
I've seen a real positive change in my dogs too, their coats are gorgeous now, they're happier, they actually seem to enjoy dinner time now rather than just 'accept' it, like they did when they were on dry kibble (a good dry kibble too). It's completely worth it when you can get answers all the time and know where the meat comes from. I'm a vegetarian and can tell you the food smells unbelievable. Why would you feed your dog something you wouldn't be happy with eating?